Hey Phillip,Thank you for your feedback. We regret that the size of our charcoal didn't match your expectations. Our dense Acacia wood charcoal is designed for effective grilling, even with smaller pieces. However, we're here to help make things right. Please email us at Hello@TheGoodCharcoal.com for a solution that better meets your needs.

Dear Claude,Thank you for your feedback. We're sorry to hear that the charcoal pieces were smaller than expected. Our 100% hardwood Acacia charcoal is designed to burn efficiently, providing high heat and long-lasting burns, despite the size of the pieces. However, we understand the importance of having larger lumps for certain types of grilling and smoking and every bag should have a good mix of piece sizes. Please reach out to us at Hello@TheGoodCharcoal.com so we can address your concerns and discuss how we might better meet your needs.

Dear Marcus,We understand how frustrating it can be to get a bag with more small pieces than expected. Our lump charcoal is meant to have a variety of sizes, but it sounds like this bag may have been crushed in transit. Please reach out to us at Hello@TheGoodCharcoal.com—we’d be happy to make this right.Best regards,The Good Charcoal Team

Dear Jared,Thank you for your feedback. We’re sorry to hear that your bag contained mostly small pieces instead of the larger lumps you were expecting. Our goal is to provide a good mix of sizes, and it sounds like this bag didn’t meet those expectations. Please reach out to us at Hello@TheGoodCharcoal.com so we can make this right for you.

Dear Chuck,Thank you for your feedback. It sounds like the bag you received may have been crushed during shipping, resulting in smaller pieces. We’re here to help! Please send us an email at Hello@TheGoodCharcoal.com, and we’ll get this sorted for you—no problem.Best regards, The Good Charcoal Team