Hey Carlos, thanks for taking the time to leave this feedback, and honestly, four bags in, I completely understand the frustration. That&#39;s not the experience we want anyone to have, and it&#39;s not something we take lightly.<br />Our charcoal is 100% hardwood Acacia with no additives, binders, or fillers, which is what makes it genuinely different from most of what&#39;s on the market. But it also means the pieces can vary in size naturally depending on the batch and how it was handled getting to you. That said, what you&#39;re describing doesn&#39;t sound right, and we&#39;d really like to look into it.<br />Please reach out to us directly at hello&#64;thegoodcharcoal.com with a few photos of what you received and let us know which store you picked these up from. That detail really helps us track things down on our end so we can work to resolve it for you.

Hi there,<br />Thank you for taking the time to share this. We can hear how disappointing this experience was, and we appreciate you being direct about what you found in the bag.<br /><br />Our charcoal is true hardwood lump, and feedback like this is important for us to review closely. When someone has a bag that raises concerns, we want to understand exactly what happened and address it directly.<br />We’d appreciate the opportunity to connect with you one on one and take care of this. If you’re open to it, please email us at Hello&#64;thegoodcharcoal.com and our team will be happy to help.<br />From The Good Charcoal team

Hey Steve, Thanks for your feedback. We understand your disappointment—our lump charcoal is meant to offer a variety of sizes, but it sounds like the bag you received fell short. We’d like the chance to make this right. Please reach out to us at Hello@TheGoodCharcoal.com and we’ll be happy to help. - The Good Charcoal Team

Dear Daniel,We appreciate your feedback and understand how frustrating it can be to receive a bag with smaller pieces than expected. Our lump charcoal is meant to provide a variety of sizes, but it sounds like this bag didn’t meet that standard. Please reach out to us at Hello@TheGoodCharcoal.com so we can help resolve this for you.Best regards, The Good Charcoal Team

Hello David,Thank you for your feedback. We’re sorry to hear that the smaller pieces are causing issues with your grill setup. While our charcoal is designed to get hot quickly and maintain that heat, we understand the challenge tiny pieces can present. We'd like to discuss this further and find a solution that works better for you and the type of grill you have. Please contact us at Hello@TheGoodCharcoal.com.

Dear Ivan,Thank you for your feedback. Our lump charcoal is made from dense Acacia hardwood from Africa and is designed to burn hot and consistently. Unlike other brands, our charcoal is sourced from invasive Acacia bushes that are destroying grasslands and endangering species like cheetahs. By using these bushes, we avoid cutting down old-growth trees and help preserve the environment.While our charcoal comes from Africa, The Good Charcoal team is based in the US, with employees from coast to coast. Because our charcoal is made from bushes, the pieces come in a variety of sizes. If you have any questions or would like to discuss your experience further, please contact us at Hello@TheGoodCharcoal.com. You can also learn more about the good we are doing, such as feeding Americans and supporting the environment, at www.thegoodcharcoal.com.