Dear Chuck,Thank you for your feedback. It sounds like the bag you received may have been crushed during shipping, resulting in smaller pieces. We’re here to help! Please send us an email at Hello@TheGoodCharcoal.com, and we’ll get this sorted for you—no problem.Best regards, The Good Charcoal Team

Dear Daniel,We appreciate your feedback and understand how frustrating it can be to receive a bag with smaller pieces than expected. Our lump charcoal is meant to provide a variety of sizes, but it sounds like this bag didn’t meet that standard. Please reach out to us at Hello@TheGoodCharcoal.com so we can help resolve this for you.Best regards, The Good Charcoal Team

Hey Phillip,Thank you for your feedback. We regret that the size of our charcoal didn't match your expectations. Our dense Acacia wood charcoal is designed for effective grilling, even with smaller pieces. However, we're here to help make things right. Please email us at Hello@TheGoodCharcoal.com for a solution that better meets your needs.

Dear Jared,Thank you for your feedback. We’re sorry to hear that your bag contained mostly small pieces instead of the larger lumps you were expecting. Our goal is to provide a good mix of sizes, and it sounds like this bag didn’t meet those expectations. Please reach out to us at Hello@TheGoodCharcoal.com so we can make this right for you.

Hey Clacknark, We're sorry to hear about your experience with our charcoal. While lump charcoal often varies in size, having too much dust isn’t what you should expect. We’d love to help make things right. Please contact us at Hello@TheGoodCharcoal.com so we can chat about resolving this for you.

Hey Marcel, thank you for flagging this and we want to look into it right away.<br />Finding anything like that in a bag is not okay and not something we take lightly. Our charcoal is 100% hardwood Acacia and nothing else, so this is exactly the kind of thing we need to run down on our end to figure out how it happened.<br />Please email us at hello&#64;thegoodcharcoal.com. You&#39;ll be able to attach your photos there, and let us know which Sam&#39;s Club you bought it from and the batch info on the bag if you can find it. We&#39;ll take care of you and get to the bottom of this.

Dear Gary,Thank you for your feedback. We’re sorry to hear the piece size was not what you expected. We would love to learn more about the “trash” you mentioned in your bag, as this is not the quality we strive to deliver. We hope to hear from you so we can continue to improve our customer experience. Please reach out to us at Hello@TheGoodCharcoal.com so we can make this right.Best regards,Customer Service Team, The Good Charcoal