Dear Ivan,Thank you for your feedback. Our lump charcoal is made from dense Acacia hardwood from Africa and is designed to burn hot and consistently. Unlike other brands, our charcoal is sourced from invasive Acacia bushes that are destroying grasslands and endangering species like cheetahs. By using these bushes, we avoid cutting down old-growth trees and help preserve the environment.While our charcoal comes from Africa, The Good Charcoal team is based in the US, with employees from coast to coast. Because our charcoal is made from bushes, the pieces come in a variety of sizes. If you have any questions or would like to discuss your experience further, please contact us at Hello@TheGoodCharcoal.com. You can also learn more about the good we are doing, such as feeding Americans and supporting the environment, at www.thegoodcharcoal.com.

Dear Mike,Thank you for your feedback. Our lump charcoal is designed to include a wide variety of piece sizes, providing flexibility for different grilling needs. If you prefer a more consistent size, we recommend trying our Super Briquettes, made with just three ingredients: hardwood Acacia, water, and a bit of cornstarch. Unlike many other briquettes, ours contain no harmful chemicals. While we’re not a big block charcoal, our pieces are crafted to burn nice and evenly, perfect for creating a bed of coals under your favorite wood chunks. If you have any questions or need further assistance, please contact us at Hello@TheGoodCharcoal.com.

Hi there,<br />Thank you for taking the time to share this. We can hear how disappointing this experience was, and we appreciate you being direct about what you found in the bag.<br /><br />Our charcoal is true hardwood lump, and feedback like this is important for us to review closely. When someone has a bag that raises concerns, we want to understand exactly what happened and address it directly.<br />We’d appreciate the opportunity to connect with you one on one and take care of this. If you’re open to it, please email us at Hello&#64;thegoodcharcoal.com and our team will be happy to help.<br />From The Good Charcoal team

Dear Chuck,Thank you for your feedback. It sounds like the bag you received may have been crushed during shipping, resulting in smaller pieces. We’re here to help! Please send us an email at Hello@TheGoodCharcoal.com, and we’ll get this sorted for you—no problem.Best regards, The Good Charcoal Team

Dear Marcus,We understand how frustrating it can be to get a bag with more small pieces than expected. Our lump charcoal is meant to have a variety of sizes, but it sounds like this bag may have been crushed in transit. Please reach out to us at Hello@TheGoodCharcoal.com—we’d be happy to make this right.Best regards,The Good Charcoal Team

Dear Daniel,We appreciate your feedback and understand how frustrating it can be to receive a bag with smaller pieces than expected. Our lump charcoal is meant to provide a variety of sizes, but it sounds like this bag didn’t meet that standard. Please reach out to us at Hello@TheGoodCharcoal.com so we can help resolve this for you.Best regards, The Good Charcoal Team

Hey EL, We’re sorry our lump charcoal didn't meet your expectations. Despite the smaller pieces, our Acacia charcoal is designed for high heat and long-lasting burns. Please reach out to us at Hello@TheGoodCharcoal.com so we can address your concerns and offer solutions.