Dear Redfin, Thank you for your candid feedback. We understand that our hardwood Acacia charcoal, made from the invasive bush, might not meet your expectations or needs depending on your grill setup. We would love to know which grill you’re using so we can look into this issue for you and make it right. Please reach out to us at Hello@TheGoodCharcoal.com, and we’d be happy to assist further.Best regards,The Good Charcoal Team

Dear Mike,Thank you for your feedback. Our lump charcoal is designed to include a wide variety of piece sizes, providing flexibility for different grilling needs. If you prefer a more consistent size, we recommend trying our Super Briquettes, made with just three ingredients: hardwood Acacia, water, and a bit of cornstarch. Unlike many other briquettes, ours contain no harmful chemicals. While we’re not a big block charcoal, our pieces are crafted to burn nice and evenly, perfect for creating a bed of coals under your favorite wood chunks. If you have any questions or need further assistance, please contact us at Hello@TheGoodCharcoal.com.

Hi Delaware Member,<br />Thank you for giving The Good Charcoal a try. Our lump charcoal is made from 100 percent Acacia hardwood, sourced from invasive bushes rather than old growth trees. This dense wood creates a clean, even heat and a naturally mild smoke profile, which many grillers like because it lets them add their own flavor with wood chunks or chips.<br />If you prefer the bold mesquite taste, we understand that our milder flavor may feel different. For a stronger smoke profile, you can layer in mesquite or hickory wood chunks, and our team is happy to share tips if you’d like, or we just might not be the charcoal your looking for, either way feel free to shoot us an email at Hello&#64;TheGoodCharcoal.com and a member of our US based team will help.<br />The Good Charcoal Team

Hey Phillip,Thank you for your feedback. We regret that the size of our charcoal didn't match your expectations. Our dense Acacia wood charcoal is designed for effective grilling, even with smaller pieces. However, we're here to help make things right. Please email us at Hello@TheGoodCharcoal.com for a solution that better meets your needs.

Dear Claude,Thank you for your feedback. We're sorry to hear that the charcoal pieces were smaller than expected. Our 100% hardwood Acacia charcoal is designed to burn efficiently, providing high heat and long-lasting burns, despite the size of the pieces. However, we understand the importance of having larger lumps for certain types of grilling and smoking and every bag should have a good mix of piece sizes. Please reach out to us at Hello@TheGoodCharcoal.com so we can address your concerns and discuss how we might better meet your needs.