Hey Sam,We appreciate your feedback. Our lump charcoal is made from dense Acacia hardwood, which burns hot and evenly, but we understand that the piece size may not have been what you were expecting. If you’d like to discuss your experience further or if your bag contained unusually small pieces, please reach out to us at Hello@TheGoodCharcoal.com—we’d be happy to help.Best regards,The Good Charcoal Team

Hi Rachell,<br />Thank you for taking the time to share this. We’re sorry to hear this was your experience, especially when it affected the food you were cooking. That’s understandably frustrating, and it’s not something we want anyone to walk away feeling.<br /><br />We put a lot of care into how our charcoal is made and how it performs, so hearing feedback like this matters to us. We’d really appreciate the opportunity to learn more about what happened and take care of you directly.<br />If you’re open to it, please email us at Hello&#64;thegoodcharcoal.com and our team will be happy to help.<br />From The Good Charcoal team

Thank you for your feedback. We’re sorry to hear that the charcoal pieces in your bag were smaller than expected, making it difficult to maintain an even slow smoke. We strive to provide a variety of sizes in our bags, and it sounds like this one didn’t meet that standard. Please reach out to us at Hello@TheGoodCharcoal.com so we can assist you with this issue and make it right.

Hello Cuco, We’re sorry that our lump charcoal didn’t meet your expectations. While the term "lump" refers to pieces of varying shapes and sizes, we understand your preference for larger chunks. Our 100% hardwood Acacia charcoal is designed for high heat and long-lasting burn times, even with smaller pieces, but we recognize that different grilling needs require different solutions. If you'd like to discuss your needs further or explore alternatives, please reach out to us at Hello@TheGoodCharcoal.com We're here to ensure you have a great grilling experience.

Thank you for sharing your thoughts on our 27.5 lb lump charcoal from Sam’s Club! We’re glad to hear you appreciate the value of the bag. Our lump charcoal is made from dense, high-quality Acacia hardwood, which naturally varies in size. While some pieces may be smaller, they’re designed to provide a steady, efficient burn when airflow is properly monitored and managed. (This may take some adjusting if transitioning from chemically treated charcoal or charcoal made from a less dense wood species.)If you feel the charcoal didn’t perform as expected, we’d love to learn more to address any concerns. Your feedback is invaluable as we strive to deliver the best experience possible. Please feel free to reach out to us at Hello@TheGoodCharcoal.com for tips or assistance. Thank you for giving us a try!

Dear Cincy Cat,Thank you for your feedback. We’re sorry to hear that the charcoal pieces in your bag were smaller than expected and that the bag’s condition caused a mess. This isn’t the experience we aim to provide. Please reach out to us at Hello@TheGoodCharcoal.com so we can address the issue and make things right for you.Best regards, The Good Charcoal Team