Hi Miguel,<br /><br />Thank you for taking the time to share this and for giving our charcoal a try.<br /><br />Our lump charcoal is made from real hardwood and naturally comes in a range of sizes. While piece size can look different from bag to bag, performance is driven by wood density and how the charcoal is made, not just the size of the pieces. That said, we understand your disappointment with what you found in this bag and want to learn more.<br /><br />We’d really appreciate the chance to connect with you directly and take care of this. If you’re open to it, please reach out to us at Hello&#64;thegoodcharcoal.com and our team will be happy to help.

Hi Luc, Thank you for bringing this to our attention. Finding anything in a bag that doesn’t belong there is understandably upsetting, and we take feedback like this very seriously. Our charcoal is made from real hardwood and goes through screening before packing, so hearing about plastic pieces is something we want to look into right away. We also understand your note about the piece size and want to better understand exactly what you received. We’d really appreciate the chance to connect with you directly and take care of this. If you’re open to it, please email us at hello&#64;thegoodcharcoal.com so our team can review this with you.<br />From The Good Charcoal team