Hi Jenny,Thank you so much for your kind words. We’re so glad our charcoal could help you make hot meals during such a tough time after Hurricane Helene. It’s stories like yours that truly inspire us.We’d love to hear more about your experience and your community if you’re open to sharing. Please feel free to reach out to us at Hello@TheGoodCharcoal.com and mention that Sam asked you to connect.Take care, and we hope to hear from you soon!Warmly, The Good Charcoal Team

Dear Cincy Cat,Thank you for your feedback. We’re sorry to hear that the charcoal pieces in your bag were smaller than expected and that the bag’s condition caused a mess. This isn’t the experience we aim to provide. Please reach out to us at Hello@TheGoodCharcoal.com so we can address the issue and make things right for you.Best regards, The Good Charcoal Team

Thank you for your feedback. It sounds like the charcoal in your bag may have been crushed during transit, resulting in smaller pieces than expected. We understand that larger chunks are often preferred. Please email us at Hello@TheGoodCharcoal.com so we can resolve this issue for you and ensure you have the best possible grilling experience. -The Good Charcoal Team

Hello AK, Thank you for your feedback. We understand your concern about the size of our charcoal pieces, and we appreciate the opportunity to explain further. While larger pieces are often associated with better performance, our dense Acacia wood charcoal is designed to burn hot and evenly, regardless of size. Inside our bags, you should typically find a variety of piece sizes, including larger chunks. We'd love to help resolve the issue you encountered with this specific bag. Please reach out to us at Hello@TheGoodCharcoal.com so we can discuss your specific grilling techniques and suggest ways to optimize your experience with our product. You can also learn more about our products, including our three-ingredient briquettes, on our website, TheGoodCharcoal.com.