Hi Luzbet,<br /><br />Thank you for taking the time to leave feedback and for giving our charcoal a try.<br /><br />Our lump charcoal is made from real hardwood and naturally includes a range of piece sizes, but we understand how opening a bag and seeing something different than expected can be disappointing. We want to better understand what you experienced and make sure you’re taken care of.<br /><br />If you’re open to it, please reach out to us at Hello&#64;thegoodcharcoal.com and our team will be happy to help.<br /><br />We appreciate you sharing your experience with us.

Thank you for bringing this to our attention. It sounds like your bag may have been crushed, leading to mostly small charcoal peanuts. This isn’t the experience we want for our customers. Please reach out to us at Hello@TheGoodCharcoal.com so we can make it right for you.

Hi Rachell,<br />Thank you for taking the time to share this. We’re sorry to hear this was your experience, especially when it affected the food you were cooking. That’s understandably frustrating, and it’s not something we want anyone to walk away feeling.<br /><br />We put a lot of care into how our charcoal is made and how it performs, so hearing feedback like this matters to us. We’d really appreciate the opportunity to learn more about what happened and take care of you directly.<br />If you’re open to it, please email us at Hello&#64;thegoodcharcoal.com and our team will be happy to help.<br />From The Good Charcoal team

Hey Sam,We appreciate your feedback. Our lump charcoal is made from dense Acacia hardwood, which burns hot and evenly, but we understand that the piece size may not have been what you were expecting. If you’d like to discuss your experience further or if your bag contained unusually small pieces, please reach out to us at Hello@TheGoodCharcoal.com—we’d be happy to help.Best regards,The Good Charcoal Team

Hello Cuco, We’re sorry that our lump charcoal didn’t meet your expectations. While the term "lump" refers to pieces of varying shapes and sizes, we understand your preference for larger chunks. Our 100% hardwood Acacia charcoal is designed for high heat and long-lasting burn times, even with smaller pieces, but we recognize that different grilling needs require different solutions. If you'd like to discuss your needs further or explore alternatives, please reach out to us at Hello@TheGoodCharcoal.com We're here to ensure you have a great grilling experience.