Initial impressions…did we make a mistake?
Members Mark “Pro Series” 5 burner grill. 2 Star rating.
Other than the aluminum firebox, stainless lid, stainless cooking grates*, stainless burner hoods*, stainless grates between burners and the decorative fascia pieces the vertical pieces are very tinny. I am thinking rust within a few years.
The stainless fascia right and left have very sharp edges, wear gloves.
At least 2 of the wheels should have been larger to navigate grass or gravel when moving the grill.
* I followed instructions for initial burn in at Hi for 20 minutes. Burner hoods and cooking grated discolored. No disclaimer in instructions, mfg dismisses as normal.
I would not purchase this again.
reply from Member's Mark Supplier
Thank you for taking time to leave a review. Please note there are cleaning tips and maintenance instructions in your user manual (beginning on page 16) for how to care for the outer steel/stainless steel parts, as well as interior parts (such as cooking grates, burners and lid) in order to get the longest life out of your grill. Your feedback regarding the sharp edges and size of the casters has been noted. Your feedback is important to us. Please Note: Many brands of grills come with stainless steel cooking grates. On a brand new grill they will start out shiny and beautiful. It’s not uncommon for stainless steel cooking grates to lose their shiny appearance after as little as one use of your grill. Due to the high heat they are exposed to, and the properties of stainless steel, they may take on a yellowish colour. Some grates will turn darker colors, such as brown or black, as debris from cooking builds up. Brushing the cooking grates to keep them clean is recommended, but it’s very important to realize the grates will never look like they did before they were used. The good news is some minor buildup on the grates is beneficial, as it helps prevent food from sticking to them. Really clean, shiny, unused stainless steel grates can are more prone to sticking food (which is why your user manual indicates "It is possible to coat with vegetable or canola oil for added protection, but this is best done when the grates are not in the firebox and using a paper towel.") Tip: If additional seasoning is required, try adding oil to your food. Member’s Mark items carry a 100% member satisfaction guarantee. Should you require any assistance, don't hesitate to give us a call at the number on your manual or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!
Customer reviews for Member's Mark Pro Series 5-Burner Gas Grill for
