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Customer reviews for Member's Mark Pro Series 5-Burner Gas Grill for
Member's Mark Pro Series 5-Burner Gas Grill
4.2 out of 5 stars
stars
195 ratings107 reviews
  1. 5 stars67% (131)
  2. 4 stars10% (20)
  3. 3 stars6% (11)
  4. 2 stars5% (9)
  5. 1 star12% (24)

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Showing 1-10 of 107 reviews
May 9, 2022
Reviewer name: Jacob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Grill Money Can Buy!

Well made grill while putting it together I noticed that all parts were well made and looked just as good as other brands. It compares the the Weber Genesis line and for the money it is way better heavy duty burners, grates, and lid make for a very nice and hopefully long lasting grill.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for leaving a review. Happy grilling!

Aug 30, 2022
Reviewer name: Bob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Exceptionally nice grill.

There are so many things about this grill that make it a terrific buy, The stainless steel and cast aluminum, the size and 5 burners, the searing burner. I can't say enough great things about this grill to let you know just what a great deal this is. If there is anything negative about this purchase, is that it took hours to assemble, No regrets!

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're happy. Thank you for choosing Member's Mark!

Aug 20, 2023
Reviewer name: Rae H
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very nice looking, heats up nice and quick

Nice looking grill and exactly what we needed. We ordered on line, so it had to be completely assembled- it looks scary when you open the box, but we downloaded the BILT app as it states on the 1st page of the manual and it was a life-saver. It shows 3D pics of each step so you can rotate in any direction and is very clear on what type of screw/hardware is needed. It was just the 2 of us (seniors :^) and it takes some time, but it went really well since I could visualize each step on my tablet before we moved to the next steps. I'm not so sure it would have gone so well without it, so I really recommend using the app. Turned everything on and all the burners work and we're looking forward to many good meals.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy to hear that BILT app was a great asset for you, during assembly. Thank you for choosing Member's Mark. Happy grilling!

Mar 8, 2022
Reviewer name: Bianca_des
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Highly recommended

Really happy with our grill choice. Excellent quality for such a reasonable price. The grill is built really well. Assembly was very simple and the instructions were very clear. We have been using the unit at least 4 times a week and definitely recommend it.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for leaving such a glowing review! Thank you for choosing Member's Mark!

Jul 17, 2022
Reviewer name: Rmorhouse
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Grill Assembly

I love the side burner for searing. And the directions and separation of parts made the assembly very straightforward. The APP was awesome. Works great and the cover was a real bonus.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review with feedback of your favourite parts. We're so happy to hear that you found the BILT app helpful. Happy grilling!

Jul 9, 2022
Reviewer name: W G
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great grill, we were happy to assemble it

We were pleased with the assembly instructions. We read through them and utilized the assembly app as we put the grill together. Having a cordless screwdriver/grill was a big help. We’ve only used the grill once but we’re pleased with how quickly it heated up co pared to the natural gas grill we had before We are happy with the construction of the grill and the materials used. Of course, only time will tell how well the components hold up in the Chicago climate.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear that you found the BILT app to be helpful during assembly. The all weather grill and maintenance tips found in the manual will help with longevity of your grill.

Jul 3, 2022
Reviewer name: Anna
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Grill

This is an awesome grill and easy to put together. It’s very spacious and sturdy. I love the stainless grates and believe they will outlast the standard grates on most grills. My only complaint is that the description could be better if the dimensions of the box as well as the weight of the box were available. I had to make several calls to get that information. That information is important in knowing what kind of vehicle will haul this grill home and if it could be handled by a single person.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. The feedback regarding the dimension of the carton being included in the specifications of the grill has been passed along.

Mar 13, 2022
Reviewer name: Needy Josh
5 out of 5 stars
5 out of 5 stars review

Grilling Like a Boss!!

After several exhausting hours doing the research on various grills and infrared pros and cons I settled on this awesome grill. It has a side infrared cooker which is essential to get that initial searing to both sides of your food. This one works great! Assembly…is a bit tedious but went faster cause I have a battery operated screw gun. It’s not necessary but did make it go faster. The BILT app was very easy to follow. I bought, assembled, and got my first use all in day one. I washed the grates (anything that food touches) with hot soapy water and a scrub brush. Then everything got turned on (except my wife) for 15 minutes at the hottest setting. This is per instructions and gets rid of the manufacturer oils, etc. I had some pork chops that begged to be seasoned, fondled with rub (the only fondling in my life), and then seared with infrared and finally set on the regular grill area. They turned out fantastic! They also cooked faster without burning. Can’t wait to try steaks! The grill is super easy to use once assembled and feels like quality materials were used with thoughtful design. Even my wife was impressed! Was that a gleam I caught in her eye!! :)

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you so much for taking the time to leave such a great (and very entertaining) review! We are so happy that you're happy. Hope your steaks are just as fantastic as your pork chops! Happy grilling!

Oct 22, 2023
Reviewer name: MBmbMB
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Okay grill

Decent grill, does not produce high heat for grill marks. The igniter button does not work and was put on an 8 month wait list to get it fixed.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Rather than wait 8 months for someone to come fix your grill, please note the following:The Member's Mark Pro-Series 5 Burner Gas Grill reaches temperatures of +650F. It sounds like you may have activated the regulator's flow limiting device. We hope you will allow us the opportunity to troubleshoot this issue. We know once the issue is resolved, you will love your Grill!Please follow the troubleshooting steps in your manual to perform and regulator reset. For your convenience, I have also included a link below to a step-by-step video for troubleshooting this issue:https://www.youtube.com/watch?v=4dyhpgDeo_M Should you require further assistance please don't hesitate to reach out to us: toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to help troubleshoot over the phone. No need to wait 8 months! Hope this helps!

Jul 7, 2022
Reviewer name: regular Sams shopper
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY

DO NOT BUY but if you do, read the warranty very carefully. It is apparent that Sams club is aware of fires resulting from this grill from the lighter tubes. I still don’t believe that this is what cause my fire because we had inspected ours but the customer service agent I spoke with said that complaints of fires were common and my claim was not under warranty because it more than likely resulted from a spider in the tube. You heard that right: the customer service agent said FIRES are common in this grill and when I asked if intense fires in a matter of seconds that melt the hood/lid, metal grates, and all of the firebox, and sides of The grill…he said that sounds consistent with a spider. Make your own decision about this grill but buyer beware Sam’s admits that fires are common with this grill.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. The type of fire our customer service agent was referring it is called a Flashback fire. Flashback fires occur when a blockage in the venturi tubes caused by spiders, insects and nests blocks the flow of gas, forcing it back towards the control panel and control knob. This issue is common in all BBQs, of all brands. Please visit your manual for more information of how to perform burner maintenance to avoid these types of fires from taking place. If you don't feel this is the type of fire you experienced in your grill, please don't hesitate to reach out to us at the number on your manual or by contacting Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please also consider subscribing to our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videos