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Customer reviews for Member's Mark Pro Series 5-Burner Gas Grill for
Member's Mark Pro Series 5-Burner Gas Grill
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Showing 31-40 of 98 reviews
Apr 28, 2022
BFulk
3 out of 5 stars review

Good Looking Grill…. but

Well built, sturdy, and good looking grill. But… I can’t get temp at the grill level hot enough to sear steaks and burgers. I had a 5 burner MM grill from 3 years ago that I loved but had to leave it as I moved out of state. I don’t know if it’s atheist distance from burner to grill difference or lower regulator but I’m not happy. If there are any ways to increase the heat or overclock this grill please let me know. Sadly I regret my purchase as of now.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We are sorry to hear about your temperature issue. It sounds like the flow limiting device in the regulator has been activated. There are directions in your manual for performing a regulator reset procedure. There are also additional troubleshooting tips in your manual as well. If you require any assistance please don't hesitate to reach out to the Member's Mark help center chat: https://help.samsclub.com/app/answers/detail/a_id/2790 or call us at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays.

Jun 26, 2022
regular Sams shopper
1 out of 5 stars review

DO NOT BUY! ALMOST BURNED DOWN MY HOUSE

It makes me sad to write this review. We bought this grill late last summer. We used it just a few times in the fall before winter came. But we actually really loved this grill and discussed how much it reminded us of our Weber that we bought it to replace that lasted 13 years. Sadly enough, though this one will not last that long. We used it just a couple of times this spring because we have spent a lot of time traveling away from home. Yesterday, however, we decided to use it again. We lit the grill and left it to preheat. As went back inside, we turned to see the entire grill engulfed in flames. Thankfully, a visitor to our home quickly ran to disconnect and remove the propane tank and rolled the grill away from the wall of our home. We then put out the fire with an extinguisher. The fire was so Intense that it completely burned out all the metal Sides, bottom and back of this grill as well as melted the grates. Thank God the only damage was a soot covered wall and melted vinyl above the grill. It could have been alot worse. With that being said, I cannot recommend this grill.

Helpful?2NKEQXXZ8D1F15592518445
May 17, 2023
Dtl504
1 out of 5 stars review

5 Burner Pro Series Grill SS

Never used and garage kept. The wheeled nut welded to the frame broke. Since I bought it at the end of summer 2022, to late to return to SAMS CLUB. I guess I will have to take it to a welder to have it fixed. Additional cost out my pocket. Not happy with the tack weld. SAM'S CLUB Vendor need to put a full bead weld on the nut insert into grill frame.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review with details of your experience. We're sorry to hear that the caster broke! For replacement parts including a new caster and bottom shelf, please reach out to us at the number on your manual, or by reaching out to the Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Our customer service team would be happy to help you place an order for replacement parts that will ship right to your home! Hope this helps!

May 22, 2022
Texas BBQ Guy
5 out of 5 stars review

fantastic grill at a great price

This grill is well built, easy to assemble and reliable. It took a few hours to follow the directions and get the grill ready to go. Once assembled the grill heats quickly and evenly. Some reviews talk about food sticking to the grills, those people must not know how to use a grill or cook, if you preheat the grill as suggested the food wont stick if you leave it alone for two minutes, any complaints about this grill are user error. Mine is outside and covered and has no rust. The all aluminum tub is rust proof , the steel grills, flame tents and heat shields are easy to clean when soaked for a bit in hot soapy water.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review with your feedback. We're so happy you're happy!

Oct 21, 2023
Jeff
1 out of 5 stars review

Verified Purchase

Worst shipping ever.

Grill itself not bad, but shipping company EFW used was the worst. Delivery was 15 days past original delivery date even though grill was in destination city. Grill was damaged and had to be replaced. Company delivering replacement grill were on time and professional. Return was conducted by original shipping company EFW. Did not show the day of pick up. Had contact multiple times to find out what was going on, finally showed up many hours late at 9pm. Sam’s needs to remove this shipping company from their vendor list.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We are sorry to hear about your delivery issues. As the manufacturer of this grill, we don't have any access to delivery details to be of assistance. The review you have left is only attached to the Member's Mark Pro-Series 5 Burner Gas Grill and not any in-club, location or delivery details. For further assistance with delivery issues, please don't hesitate to reach out to Member's Mark Help Canter: toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

May 12, 2022
Free bird
2 out of 5 stars review

Verified Purchase

Disappointed

Grill is listed as stainless steel the base is not

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. You’re correct. The Member’s Mark Pro-Series 5 Burner Gas Grill is not 100% stainless steel. All grey accented parts are a textured grey powder coat that is scratch resistant. Besides the visible exterior stainless parts, all internal cooking components including cooking grates, heat plates, burners, baffles and hardware are all 304 stainless steel, all chosen for their durability, performance and long life expectancy.

Aug 17, 2022
Chela Vela
5 out of 5 stars review

Verified Purchase

Looked many many places this was by far the best b

Love it … same as Webber 1000.00 grill

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Oct 4, 2023
No wires25
5 out of 5 stars review

Verified Purchase

Very nice grill!

This is a nice, well built grill that will last many years. We are replacing a high end Weber and this one is as good or better in all aspects.

Helpful?2NKEQXXZ8D1F15592518445
Jul 4, 2022
AmyH
5 out of 5 stars review

Verified Purchase

Good quality for a low cost

Only used it a couple of times, but happy so far. Assembly wasn’t too bad and it seems well built for the money.

Helpful?2NKEQXXZ8D1F15592518445
Dec 18, 2023
Irritated
3 out of 5 stars review

Verified Purchase

Sticky signs

Grill is awesome, however sticky huge signs on lid are impossible to remove without scratching the lid. Tried everything imaginable without success.

Helpful?2NKEQXXZ8D1F15592518445