Customer reviews for Member's Mark Pro Series 5-Burner Gas Grill forMember photos









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Verified Purchase
Great grill for the price
Have had this grill for 3 weeks now, grill is great with even heat on all 5 burners, would recommend this grill.
Verified Purchase
The Last Grill You Will Ever Buy
Easy to assemble! You can tell the right away the quality of the material compared to other grills. The stainless steel grills are very heavy and solid. Maintains a consistent temp and cooks evenly.
Leaking propane
I bought the grill about a year ago and it now goes threw a tank of propane every 6 uses with turning the tank off. Also ignition is starting to be a pain in the butt.
Thank you for taking time to leave a review and feedback of your experience. We are sorry to hear about the fuel issues! All Member’s Mark items carry a 100% member satisfaction guarantee . If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.Additionally there are troubleshooting procedures in your manual. Any of our customer service agents would be happy to assist or answer any questions. Please don't hesitate to reach out to the Member's Mark help center above.
Excellent grill
I received this as a gift and it replaced my Charbroil grill that I thought was good. The Members’s Mark is so much better. I converted it to natural gas to save on the cost of fuel. The materials are better, so I know it will last for a long time.
Thank you for taking time to leave a review. We're so happy that you're happy! Please note that the Member's Mark Pro-Series 5 Burner Gas Grill is not designed to be convertible to natural gas. Any attempt to connect a different fuel type would void your warranty and could result in fires, explosions, injuries, or property damage. There is a natural gas version of this unit. The model number is G62303-1 and the item number is 980379077. Please note that these grills are sold in different fuel types and are not convertible. Which means if you choose a natural gas version, it is not convertible to propane and vice versa.
1 year review
I've used this grill regularly,5 days a week, about 4 hours a day, for about a year. I'll try to be as unbiased as I can be in this review. Pros This grill uses a thick aluminum tub that everything sits inside. It does a good job at insulating the ignition wiring from flare ups that burn other grills. It also reduces the flex in the grill eliminating warping that some other all-steel grills suffer from. The cover is a cotter pin instead of a nut and bolt so it doesn't come loose. It's a lot easier to clean than other grills. The grill itself gets less dirty and most surfaces can be wiped easily. It's a lot more durable than any other grill we've had. Easily. All burners still work. Ignition still works. Cons This grill is heavy. The thick aluminum makes this grill very top heavy. It is very easy to bend the stamped steel mounting points the wheels are attached to which are not welded on all sides. Slight sideways pressure is enough to warp the mounts. Moving it will warp the sides. If you plan on moving it regularly, you'll need to have a plan for when the wheel breaks as well as assemble it with bolts and washers instead of the phillips screws it comes with. It uses a lot of gas. To get similar performance as other grills it uses almost twice as much propane. Because the grill is 1 piece, it will catch fire if you don't let it burn periodically as with all grills but this one in particular. There's no cracks for grease and oil to escape so you have to let it burn or clean it. Overall, I recommend it if you'll be doing a lot of grilling but pass if you're going to grill for only football season or something. Get a cheaper grill for occasional use.
Assembly Made Easy, Getting Hang of New Grill
Purchased this recently after going on nearly a year long search trying to find a grill I'd be happy with. Assembly of grill did take a while (2.5-3 hours), even though I'm mechanically inclined. The BILT app was a REALLY nice feature, as it walked you through step by step, allowed you to zoom and manipulate views on diagrams, and gave easy call outs on hardware. The build quality of the product itself was really solid! The only issue I had in assembly was breaking two of the connection cords for the electric starter. They aren't very robust and require quite a bit of force to snap in. Everything else on the grill was well built and easy to handle. I've used the grill three times now and am overall happy with the cook quality. I am having the issue that some others had with the grill not heating up super hot (preheats to around 300 degrees F). I did see in the response to one of the other comments it could be a flow regulator issue. I plan on trying the troubleshooting video they posted to see if that works. Even still, I've overall been pleased with the items I've grilled on it thus far (hot dogs, steak, corn and hamburgers). If I can get the grill pumping out heat to its maximum ability, that will make it easily a five-star purchase.
Thank you for taking time to leave a review. We're happy to hear that you find the BILT app to be helpful during assembly. Your feedback regarding the electrode wires has been passed along. If any were damaged during set-up, please don't hesitate to reach out to us for replacements at the number on your manual, or by reaching out to the Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.I have included the link to our YouTube channel below for convenience of finding the flow limiting troubleshooting video:https://www.youtube.com/@MembersMarkGrills/videos Hope this helps!
Total Disappointment
Bought this grill just over a year ago. Two days ago, it malfunctioned and went up in flames. Luckily, we pulled the tank off and doused it with water quickly and avoided an explosion or catching our deck on fire. It literally MELTED the welds on a grate and cracked a hole in the belly of the grill. We've kept our grill clean and maintained. This product is disappointing junk for a price tag well over five hundred bucks.
Hate it, only good thing about it...it's stainless
We bought this about 18 months ago, used it twice the summer of 2021, didn't use it all 2022, didn't even uncover it! ... it heats uneven, the meat doesn't get any color to it, it's grey looking no matter how long you leave it in there, even doing sear plate first it just doesn't cook right.. nothing like the old gas grills with lava rock. Hate it.. way to much money for what you get!!!
Thank you for taking time to leave a review. The Member's Mark Pro-Series 5 Burner Gas Grill can easily reach temperatures +650F on Max temperature, which is well above searing temperatures. To correct this issue, begin by performing a burner flame check (page 15 of your manual). All burner ports should have a 2.5 cm/ 1" flame on "HI" with orange tips, light blue center, with a darker blue flame at the base of the burner port.If your flames are uneven, perform burner cleaning/maintenance as shown in your manual (page 15-17). If this does not correct this issue, please perform a regulator reset (page 9 of your manual).For your convenience, I've included a link below to our YouTube channel, where you can find videos for additional troubleshooting, step-by-step instructions, recipes and more!https://www.youtube.com/c/MembersMarkGrills/videosShould you require assistance, don't hesitate to reach out to us at the number on your manual, or by reaching out to the Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!
I love this grill
I totally disagree with clyde152 on the packaging. As a retired manufacturing manager for a Fortune 300 company I totally understand the warranty costs. I picked my grill from the store and was amazed at its weight. Yes the packaging is extensive but the grill was in pristine condition after unpacking. This grill after assembled is so much better than the Webber at 2/3 the cost! Buy this grill and that is after eight months of use four days a week.
buyers remorse
purchased in August to replace a Charbroil dual gas grill that had lasted about 6 years and I really wish this was eligible to return. main surface of grill takes forever to cook on as it never gets hot and that doesnt work for most food items. I think there is a design flaw with the opening in back of the lid as it lets all of the heat out. I have looked at many different grills and none but this one have an opening that runs the entire length of the lid that is 2 inches wide?? the infrared side burner is basically the only thing I cook on with this grill now
The Member's Mark Pro-Series 5 Burner Gas Grill reaches temperatures of +650F. It sounds like you may have activated the regulator's flow limiting device. We hope you will allow us the opportunity to troubleshoot this issue. We know once the issue is resolved, you will love your grill! Please follow the troubleshooting steps in your manual to perform a regulator reset. Additionally, we have also included a link below to a step-by-step video for troubleshooting this issue: https://www.youtube.com/watch?v=4dyhpgDeo_M Should you require further assistance please don't hesitate to reach out to us: toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to help troubleshoot over the phone.