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Customer reviews for Member's Mark Pro Series 5-Burner Gas Grill for
Member's Mark Pro Series 5-Burner Gas Grill
4.2 out of 5 stars
stars
195 ratings107 reviews
  1. 5 stars67% (131)
  2. 4 stars10% (20)
  3. 3 stars6% (11)
  4. 2 stars5% (9)
  5. 1 star12% (24)

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Showing 21-30 of 107 reviews
Mar 13, 2022
Reviewer name: Needy Josh
5 out of 5 stars
5 out of 5 stars review

Grilling Like a Boss!!

After several exhausting hours doing the research on various grills and infrared pros and cons I settled on this awesome grill. It has a side infrared cooker which is essential to get that initial searing to both sides of your food. This one works great! Assembly…is a bit tedious but went faster cause I have a battery operated screw gun. It’s not necessary but did make it go faster. The BILT app was very easy to follow. I bought, assembled, and got my first use all in day one. I washed the grates (anything that food touches) with hot soapy water and a scrub brush. Then everything got turned on (except my wife) for 15 minutes at the hottest setting. This is per instructions and gets rid of the manufacturer oils, etc. I had some pork chops that begged to be seasoned, fondled with rub (the only fondling in my life), and then seared with infrared and finally set on the regular grill area. They turned out fantastic! They also cooked faster without burning. Can’t wait to try steaks! The grill is super easy to use once assembled and feels like quality materials were used with thoughtful design. Even my wife was impressed! Was that a gleam I caught in her eye!! :)

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you so much for taking the time to leave such a great (and very entertaining) review! We are so happy that you're happy. Hope your steaks are just as fantastic as your pork chops! Happy grilling!

Apr 17, 2023
Reviewer name: Cm
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Don’t recommend this grill

I’ve been having problems with this grill since day one

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that you have experienced issues with your grill!Should you require assistance, do not hesitate to reach out to us at the number on your manual or by reaching out to the Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Please consider subscribing to our YouTube channel where you can find videos for troubleshooting, step-by-step instructions, recipes and more!https://www.youtube.com/@MembersMarkGrills/videos

Jun 16, 2022
Reviewer name: CB
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Overall Good Purchase

assembly made easy with the app, seems well made, the one downside is the uniformity of the flame coming from the burners,

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. There are some troubleshooting steps in your manual for different issues pertaining to flame patterns. Should you have any questions or require assistance over the phone, don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional

May 6, 2022
Reviewer name: Lynn2443
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it!!

I actually bought 2 of these grills for our condo complex. Everyone loves them and they are in regular daily use.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy you're happy!

Mar 8, 2023
Reviewer name: Ana
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I like it!

Great grill for price. Stainless steel grills. My last grill was a Weber Genisis. Need 2 persons to put together.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark. Happy grilling!

Jan 17, 2023
Reviewer name: River
5 out of 5 stars
5 out of 5 stars review

As good as a Weber

I have had mine for over a year Fixing to buy another for my lake house replacing my old Weber Genesis 5 burner grill An equivalent Weber is over twice the price

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're happy. Thank you for choosing Member's Mark!

Mar 30, 2026
Reviewer name: JASON
1 out of 5 stars
1 out of 5 stars review

What a Crappy product

The igniter button stopped working, had to wait 3 months for a replacement, front door is always falling off, now both back wheels are broken and the grill wants to fall backwards when the lid is open.

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your issue with the wheels and doors. For replacement parts or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any replacement parts right to your home. Hope this helps!

Oct 9, 2023
Reviewer name: Jeff
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Pro Series Grill

First grill came without directions, tied using the App but very hard to navigate. Grill was missing parts but called and customer support was great sent new grill this one had all the instructions and all parts to complete the project. All & All very pleased the grill is a quality product.

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Oct 16, 2023
Reviewer name: Tom Jones
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Overall Happy

So far, so good, but have only cooked on it once. Took 30 minutes just to remove the grill parts from the box and two and a half more hours to put it together. Holes on the side burner grease trap were too small for the screws provided so I had to buy some to fit. Overall satisfied, but let’s see how the various parts hood up over time.

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Jul 2, 2022
Reviewer name: Robert
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Top quality grille...love it!

Takes a little while to assemble, but in the process I was impressed with the quality of all the materials. Powder coated surfaces look very thick and durable. All the fasteners are stainless, everything fit together like a glove...the T304 stainless grates are HEAVY. Hopefully they will last for many years. Heats up very quickly, be sure to follow the lighting instructions so you don't activate the gas flow inhibiter. The grille is BIG. Probably overkill for us, but at this price ($524 on sale), you'd be hard pressed to find a top quality grille like this.

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