Customer reviews for Member's Mark Pro Series 5-Burner Gas Grill forMember photos
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DO NOT BUY! ALMOST BURNED DOWN MY HOUSE
It makes me sad to write this review. We bought this grill late last summer. We used it just a few times in the fall before winter came. But we actually really loved this grill and discussed how much it reminded us of our Weber that we bought it to replace that lasted 13 years. Sadly enough, though this one will not last that long. We used it just a couple of times this spring because we have spent a lot of time traveling away from home. Yesterday, however, we decided to use it again. We lit the grill and left it to preheat. As went back inside, we turned to see the entire grill engulfed in flames. Thankfully, a visitor to our home quickly ran to disconnect and remove the propane tank and rolled the grill away from the wall of our home. We then put out the fire with an extinguisher. The fire was so Intense that it completely burned out all the metal Sides, bottom and back of this grill as well as melted the grates. Thank God the only damage was a soot covered wall and melted vinyl above the grill. It could have been alot worse. With that being said, I cannot recommend this grill.
Regret this purchase
Not as impressed as reviews lead me to believe. I regret not buying new guts for my 12 y/o Weber Genesis. This Sam’s grill doesn’t have a propane tank gauge so an unexpected empty tank is inevitable. The small drip pan isn’t adequate for a 5 burner grill. The back is open so if you forgot to put cover on it and a storm kicks up the nasty drippings pan dislodges for a greasy mess. I’m considering returning as much as I hate to do that.
Thank you for taking time to leave a review. We're sorry to hear that you're not completely satisfied with your purchase! Your feedback regarding the need for a propane gauge has been noted. Tip: Another option to check the propane cylinder for fuel is to weigh your tank. Along the collar of your propane tank there will be the letters 'TW' followed by a number. (Usually around 16.6) This number will tell you the tare weight of the propane cylinder itself. A 20lb propane cylinder can hold 20lbs of propane. Meaning, you would add the number on the collar of your propane tank to 20 to get the weight of a you tank when full. Example 16.6 + 20 = 36.6lbs when full. The good news is, this method will give you a more exact reading than most fuel gauges! Please note that the size of the grease tray can hold around 1.2-1.5 liters of liquid/grease. This grease tray size was chosen because 1.2 liters should be more than enough for 1 cook, and encourages users to empty the grease tray often, to avoid a grease fire. More than 1.2-1.5 liters of grease would be a safety hazard. Always cover your Grill (once it has cooled to room temperature) with the provided all weather grill cover, to protect from all elements. This will help stop the rain from getting into your grease tray, help avoid rust, as well as protect the outer components from deterioration. Hope this helps, we want you to love your grill!
Good Looking Grill…. but
Well built, sturdy, and good looking grill. But… I can’t get temp at the grill level hot enough to sear steaks and burgers. I had a 5 burner MM grill from 3 years ago that I loved but had to leave it as I moved out of state. I don’t know if it’s atheist distance from burner to grill difference or lower regulator but I’m not happy. If there are any ways to increase the heat or overclock this grill please let me know. Sadly I regret my purchase as of now.
Thank you for taking time to leave a review. We are sorry to hear about your temperature issue. It sounds like the flow limiting device in the regulator has been activated. There are directions in your manual for performing a regulator reset procedure. There are also additional troubleshooting tips in your manual as well. If you require any assistance please don't hesitate to reach out to the Member's Mark help center chat: https://help.samsclub.com/app/answers/detail/a_id/2790 or call us at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays.
Great grill for the price. On #2.
I do ALOT of cooking on my grills. I'm on my 2nd one of these and will buy a 3rd once this one has run it's course. Good heat output is what I like the best. To compliment this grill I recommend buying seperately a set of "grillgrate" They do not rust and retards flameup.
Thank you for taking time to leave a review. Thank you for being such a loyal Member's Mark customer. Happy Grilling!
Verified Purchase
Great grill, we were happy to assemble it
We were pleased with the assembly instructions. We read through them and utilized the assembly app as we put the grill together. Having a cordless screwdriver/grill was a big help. We’ve only used the grill once but we’re pleased with how quickly it heated up co pared to the natural gas grill we had before We are happy with the construction of the grill and the materials used. Of course, only time will tell how well the components hold up in the Chicago climate.
Thank you for taking time to leave a review. We're happy to hear that you found the BILT app to be helpful during assembly. The all weather grill and maintenance tips found in the manual will help with longevity of your grill.
DO NOT BUY
DO NOT BUY but if you do, read the warranty very carefully. It is apparent that Sams club is aware of fires resulting from this grill from the lighter tubes. I still don’t believe that this is what cause my fire because we had inspected ours but the customer service agent I spoke with said that complaints of fires were common and my claim was not under warranty because it more than likely resulted from a spider in the tube. You heard that right: the customer service agent said FIRES are common in this grill and when I asked if intense fires in a matter of seconds that melt the hood/lid, metal grates, and all of the firebox, and sides of The grill…he said that sounds consistent with a spider. Make your own decision about this grill but buyer beware Sam’s admits that fires are common with this grill.
Thank you for taking time to leave a review. The type of fire our customer service agent was referring it is called a Flashback fire. Flashback fires occur when a blockage in the venturi tubes caused by spiders, insects and nests blocks the flow of gas, forcing it back towards the control panel and control knob. This issue is common in all BBQs, of all brands. Please visit your manual for more information of how to perform burner maintenance to avoid these types of fires from taking place. If you don't feel this is the type of fire you experienced in your grill, please don't hesitate to reach out to us at the number on your manual or by contacting Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please also consider subscribing to our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videos
fantastic grill at a great price
This grill is well built, easy to assemble and reliable. It took a few hours to follow the directions and get the grill ready to go. Once assembled the grill heats quickly and evenly. Some reviews talk about food sticking to the grills, those people must not know how to use a grill or cook, if you preheat the grill as suggested the food wont stick if you leave it alone for two minutes, any complaints about this grill are user error. Mine is outside and covered and has no rust. The all aluminum tub is rust proof , the steel grills, flame tents and heat shields are easy to clean when soaked for a bit in hot soapy water.
Thank you for taking time to leave a review with your feedback. We're so happy you're happy!
5 Burner Pro Series Grill SS
Never used and garage kept. The wheeled nut welded to the frame broke. Since I bought it at the end of summer 2022, to late to return to SAMS CLUB. I guess I will have to take it to a welder to have it fixed. Additional cost out my pocket. Not happy with the tack weld. SAM'S CLUB Vendor need to put a full bead weld on the nut insert into grill frame.
Thank you for taking time to leave a review with details of your experience. We're sorry to hear that the caster broke! For replacement parts including a new caster and bottom shelf, please reach out to us at the number on your manual, or by reaching out to the Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Our customer service team would be happy to help you place an order for replacement parts that will ship right to your home! Hope this helps!
Verified Purchase
Great Grill
This is an awesome grill and easy to put together. It’s very spacious and sturdy. I love the stainless grates and believe they will outlast the standard grates on most grills. My only complaint is that the description could be better if the dimensions of the box as well as the weight of the box were available. I had to make several calls to get that information. That information is important in knowing what kind of vehicle will haul this grill home and if it could be handled by a single person.
Thank you for taking time to leave a review. The feedback regarding the dimension of the carton being included in the specifications of the grill has been passed along.
Hate it!!!!
Took forever to put together, heats unevenly, everything sticks to the stainless steel grates. One of the doors also gets stuck and you have to lift it to close it. I tried to return it but they didn't accept it at the store. Now I'm stuck with a grill that I hate
Thank you for taking time to leave a review and feedback of your experience. We are so sorry to hear you are not happy with your purchase! There is an interactive 3D app called BILT that many customers find helpful during assembly. For issues with food sticking to your cooking grates, please note there are tips and directions in your manual for seasoning your grates which will help stop the sticking. For the uneven door: All Member’s Mark items carry a 100% member satisfaction guarantee . If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.Should you still be unhappy with your purchase and wish to return, the Member's Mark help center would be happy to go over information regarding how to make a return as well.