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Customer reviews for Member's Mark Pro Series 5-Burner Gas Grill for
Member's Mark Pro Series 5-Burner Gas Grill
4.2 out of 5 stars
stars
195 ratings107 reviews
  1. 5 stars67% (131)
  2. 4 stars10% (20)
  3. 3 stars6% (11)
  4. 2 stars5% (9)
  5. 1 star12% (24)

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Showing 61-70 of 107 reviews
Feb 17, 2024
Reviewer name: Jim
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

5 Burner grill

The grill is very nice. Large enough to cook for a gathering. It’s replacing a 25 year old Vermont Casting. Just wish it was a natural gas grill.

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Oct 4, 2023
Reviewer name: No wires25
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very nice grill!

This is a nice, well built grill that will last many years. We are replacing a high end Weber and this one is as good or better in all aspects.

Helpful?2NKEQXXZ8D1F15592518445
Jul 4, 2022
Reviewer name: AmyH
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good quality for a low cost

Only used it a couple of times, but happy so far. Assembly wasn’t too bad and it seems well built for the money.

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Aug 10, 2022
Reviewer name: Tom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Well designed grill.

Very good quality. Excellent shipping packaging. Good clear instructions. Allow 4 to 5 hours for assembly. Two people helps.

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Aug 28, 2023
Reviewer name: Dewdrop
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the grill!

Very good heavy duty grill. The grates are very strong. Grill gets and stays hot. Took about 3 hours to put together but not very hard.

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Dec 18, 2023
Reviewer name: Irritated
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Sticky signs

Grill is awesome, however sticky huge signs on lid are impossible to remove without scratching the lid. Tried everything imaginable without success.

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Nov 5, 2023
Reviewer name: Bob H
1 out of 5 stars
1 out of 5 stars review

Nice grill, bad wiring instructions the Sticker!

Bad wiring and lighting instructions. Screws and bolts in difficult positions to get to and the Sticker on the top of the gill was a nightmare to remove!

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We are sorry to hear that you found the wiring and lighting instructions unclear/unhelpful. Please feel free to include any specific step you found to be particularly difficult. We are always looking for ways to improve customer experience. Your feedback is important to us. Please Note: There is an interactive 3D app called BILT that is free to download for both android and iPhone users. Many customers find this helpful during assembly. For your convenience, I've included a link to our YouTube channel, where you can find step-by-step instructional videos, including assembly and lighting instructions, troubleshooting and maintenance videos, recipes and more! https://www.youtube.com/@MembersMarkGrillsWe have made a running change to our stickers, to void removal issues in the future. Should you have any questions, or require assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Oct 8, 2023
Reviewer name: Sam's club
4 out of 5 stars
4 out of 5 stars review

Nice grill.

Nice grill. Assembly was about a 6/10. The bends on the steel make it difficult to align the hardware to their holes. Additionally, the marketing stickers aren't peel freindly. They stuck to the stainless steel lid, making a mess. Lastly, the doors don't seem to line up. The handles are off center to one another. This is probably not a common issue. I contacted customer service and hope a mew set of doors will help. It seems well built. My last Members Mark grill lasted about 7 years. Living in Florida with high humidity tends to wear things out.

Review from BILT
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Jul 10, 2023
Reviewer name: MOBinKC
4 out of 5 stars
4 out of 5 stars review

Nice grill, moderately difficult to assemble

This is a nice grill, but man, it took myself and my teenage child almost 3 hours to put this together. We did not use the app. For the most part, the regular instructions are pretty clear. (With the exception of running the wiring harness.). You will need at least 3 different sizes of Phillips head screwdrivers, and there is no room to cheat with power tools. It's all by hand. Cooked up pretty good on the first run post burn-in though!

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Jun 2, 2024
Reviewer name: Chris30
1 out of 5 stars
1 out of 5 stars review

Gas Grill issues

Have had this grill about 2 years have issues with a constant temperature was cooking on it over Mam Memorial weekend cooking just hot dogs and was on low heat about 300 degrees went stepped away for about 10 mins came back to grill and it got so hot it was on fire and melted the grill never in my life have I seen this do not recommend this grill I’m lucky it wasn’t next to my house would of burned down.👎

Helpful?2NKEQXXZ8D1F15592518445
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Please note: Heating issues, lighting issues, or uneven heat can be a direct sign of a bigger issue, such as a poor fuel connection, blocked burners, signs that maintenance is required to remove grease build up, etc. Troubleshooting should be addressed as soon as an issue is present to stop it from becoming a larger issue, (such as a fire). For troubleshooting, please visit your user manual. For assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!