Thank you for taking time to leave a review with details of your experience. We're sorry to hear about the issues you experienced in your grill! Whenever there is an issue with lighting, or any issues in the burner or burner flame pattern, do not hesitate to reach out to us at the number on your manual or by reaching out to the Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Please consider subscribing to our YouTube channel where you can find videos for troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/@MembersMarkGrills/videosPlease note that maintaining a minimum clearance of 36 inches (3 feet) between back and all sides of grill, deck railings, walls or other combustible material including siding, is required while your grill is in use. Not adhering to these clearances may prevent proper ventilation and can increase risk of a fire and/or property damage, which could also result in personal injury. DO NOT use grill under overhang or covering.

Thank you for taking time to leave a review with your feedback and experience. If you're experiencing more heat at the front of your grill than the back, you may have a blockage in your burners. Begin by performing a burner flame check. The burner flame pattern is the key indicator of proper or improper function within the cook system. When the burners are performing correctly you will see a specific flame pattern. All burner ports should be 2.5 cm/ 1" flame on "HI" with orange tips, light blue center, with a darker blue flame at the base of the burner port. Perform Burner Maintenance. (Page 15 of your manual) 1. Use a clean grill brush to clean the outside of the burner.2. Remove the hitch pin and pin used to secure the burners to the burner box. Use pliers if necessary.3. Lift burners out slightly, exposing the burner venturi. Be careful not to damage or disconnect the electrode connector.4. Use a pipe cleaner or flexible Venturi Brush to clean the interior of all burners. Shake any loose debris out of the burner.5. Use a wire or paper clip to clean burner port holes. Do not use anything that can damage or enlarge port holes.6. Use a clean soft bristle brush to clean spider/ insect screens.7. Reinstall, ensuring that the burner orifice is placed over the gas jet correctly.Your feedback regarding the size of the grease tray has been noted. Please note that the size of the grease tray can hold around 1.2-1.5 liters of liquid/grease. This grease tray size was chosen because 1.2 liters should be more than enough for 1 cook, and encourages users to empty the grease tray often, to avoid a grease fire. More than 1.2-1.5 liters of grease would be a safety hazard.Always cover your Grill (once it has cooled to room temperature) with the provided all weather grill cover, to protect from all elements. This will help stop the rain from getting into your grease tray, help avoid rust, as well as protect the outer stainless steel components from deterioration.Should you have any questions, or require assistance, please don't hesitate to reach out to us at the number on your manual, or by reaching out to the Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Hope this helps!