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Customer reviews for LG Single Unit Front Load WashTower with 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer for
LG Single Unit Front Load WashTower with 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer
4.6 out of 5 stars
stars516 ratings516 reviews
  1. 5 stars77% (395)
  2. 4 stars13% (69)
  3. 3 stars4% (19)
  4. 2 stars2% (10)
  5. 1 star4% (23)
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Showing 451-460 of 516 reviews
Dec 27, 2024
Ellie Haap
5 out of 5 stars review

Great Washtower

I am very happy with the operation aspect of this product. In addition it enhances my laundry room. Washer/dryer operations are quick and efficient. In addition since it is a wash tower the placement of operation buttons is perfect. I am not vertically challenged with their placement.

Review from lg.com
Helpful?3CFH0XQZMI4315588302510
reply from LG Digital Care Team

Hey there! So glad to hear you’re loving your new LG wash tower! It’s awesome that the buttons are perfectly placed for easy access, no tiptoeing needed! 😄 Plus, quick and efficient laundry days are a total win! We're here in case of anything just send us a quick DM @LGUSSupport. ~Kimmy

Apr 6, 2021
Cattymom
3 out of 5 stars review

Connectivity required

[This review was collected as part of a promotion.] This washer/dryer combo cleans and dries like a dream (and quietly). I do like the basic functions but have been unable to hook it up to wifi, so can't connect to the app. This was really my only option based on space, so it's fine. I wish I could get better support to troubleshoot wifi issues.

Review from lg.com
Helpful?3CFH0XQZMI4315588302510
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Dec 31, 2024
C171
1 out of 5 stars review

Not cleaning

[This review was collected as part of a promotion.] Adds about one quart of water the whole wash cycle I use very little soap. One tablespoon ..and the soap never comes out. I add 3 extra rinses and it still has soap in it. No matter the size of the load

Review from lg.com
Helpful?3CFH0XQZMI4315588302510
reply from LG

Hi there! Thank you for sharing your experience with us. We understand how frustrating it must be to deal with soap residue in your WKGX201HBA washer, especially when you've already adjusted the amount of detergent and added extra rinses. This is certainly not the performance you should expect from your washer. Please send us a private message via @LGUSSupport, and our team will assist you in troubleshooting the issue to find a solution. Your feedback is important to us, and we want to help ensure your washer performs as it should.—Junel

Jan 12, 2021
Evosborne
5 out of 5 stars review

So quiet and clean

[This review was collected as part of a promotion.] We had the nastiest old washer and dryer for So long, this new combo is so quiet I can’t tell from the other side of the house that it’s on. Now that we have this, we see that our clothes were never really getting all that clean. Life is good!

Review from lg.com
Helpful?3CFH0XQZMI4315588302510
Aug 22, 2024
Phazen
1 out of 5 stars review

LG ThinQ Washer Dryer combo. Looks nice, broken

I bought this 8 months ago and it has been broken for the last 2 months. The main board is bad and not suppling voltage to gas valves. So no heat. LG is trying to fix it. I have had to call them many times. They are trying though. Getting GAS error.

Review from lg.com
Helpful?3CFH0XQZMI4315588302510
reply from LG Social

Hey there. We truly appreciate you reaching out to us and providing us with feedback on your experience so far. We appreciate you giving us the chance to repair it. We always have our customer's back, so no need to worry; at the end of the day we will ensure you have a top-notch working WashTower. If you have any further questions or concerns, please feel free to send us a private message at LGUSSupport. We are with you every step of the way! ~Ivy

Jun 20, 2022
Laura Homeowner
1 out of 5 stars review

Great example on modern tech ease removing key fea

We have had this set for a few months now. Key features are missing and no matter the settings even with steam things are coming out of the dryer crunchy and wrinkly. No whites cycle on washer. No ability to set water temp to cold and have it stay that way as a default for your wash. No air fluff on the dryer. In fact, their dry sensors are so"advanced" that the dryer just shuts off when you try to put something in to fluff it. No time dry settings.

Review from lg.com
Helpful?3CFH0XQZMI4315588302510
reply from Social Media

We hate to hear this and thank you for your feedback. We will be happy to pass this along to our product developers.^Sandy

Jun 29, 2021
Bluebird1
2 out of 5 stars review

Laundry Center Review

My laundry center is only eight months old and the touch panel on my washer is malfunctioning. I’m very disappointed because I really love the idea behind the laundry center. It fits in my laundry room area perfectly. I’ve contacted LG and now I’m waiting for a local repair person to repair my washer. I am not sure how long the repair process will take, parts may need to be ordered. Not very happy with the quality and dependability of this product and I will not buy another LG product.

Review from lg.com
Helpful?3CFH0XQZMI4315588302510
reply from LGE Social Media

We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane

Jan 26, 2021
esotericwhisper
3 out of 5 stars review

Missing features and wants to shrink my clothes

I like that this product is space saving, but that's about where my liking of it ends. I miss the old LG washer and dryer that I had to leave behind at my old house. This unit thinks it knows what I want, but it's almost always wrong. It insists on drying my "tumble dry low" clothes on high! Until it can read care labels, I want it to stop telling me that it knows best! I only use the "Timed Dry" option because all the sensor dry options force too high a drying temp or are intended to stop before the items are completely dry. It's also missing critical features like "Rinse and Spin." When a load finishes washing still sudsy (which happens often), I have to start the cycle from scratch because there is no option to only rinse again! Talking about wasting resources. There is an option to add an extra rinse to a full wash cycle, which I often do, but sometimes one extra rinse wasn't enough to remove the suds. I'm using less HE detergent than recommended so I really don't know what the problem is. I really do want my old LG washer and dryer back (but in space-saving form), that had a simple "Custom Program" button and useful features like "Delay Start." I do not want to drive my washer and dryer with a smartphone! What's the point of being able to control it with a smartphone from anywhere in the world when you have to be within arm's reach in order to load it??

Review from lg.com
Helpful?3CFH0XQZMI4315588302510
reply from LGE Social Media

Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Feb 9, 2021
Anne53
5 out of 5 stars review

Love Laundry Day!

[This review was collected as part of a promotion.] Our old washer/dryer combo was 20 years old and had been worked hard. Our search found this LG washer/dryer combo. I now look forward to laundry day. These machines are quiet, efficient, and a truly great purchase.

Review from lg.com
Helpful?3CFH0XQZMI4315588302510
Jan 3, 2021
Rick92040
5 out of 5 stars review

Large inside, small footprint

[This review was collected as part of a promotion.] My short wife had problems reaching the controls of our old stacked unit. This one isn't a problem and she can reach the things at the bottom of the dryer. It's a large capacity unit in a small space and because it came already stacked it was easy to install. It comes stacked so it was easy to install. I like that the dryer knows what was just washed and sets the dryer accordingly.

Review from lg.com
Helpful?3CFH0XQZMI4315588302510