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Member ratings & reviews for
Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set

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Showing 1-10 of 991 reviews
May 30, 2019
olderbutwiser
5 out of 5 stars review

Verified Purchase

Excellent value

My husband could not be more pleased with this mattress set. Firm with a slight cushion, no more lower back pain. We were also thrilled that this set does not sit so high on our bed frame and sheets will also fit better. Order and delivery were great and they also took away our old mattress and box spring. No smell what so ever.

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May 31, 2019
JfroJack
5 out of 5 stars review

Verified Purchase

Best night sleep in years

We purchased this bed on a whim a couple weeks ago and it's been the best decision we ever made. My husband has had terrible back pain for years but he hasn't complained of pain in weeks! It's a firm mattress so if that's not your thing, this is not the bed for you.

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Jun 15, 2019
Patty
5 out of 5 stars review

Verified Purchase

Top quality, firm and super comfortable.

I sleep so well now and I don't wake up feeling sore or tired. I don't feel my partner get out of bed, love the firmness. Top quality and the delivery service was fast, professional and friendly. I purchased 1 for my mom and 1 for myself. Worth every penny!

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Jun 18, 2021
Chalita B
5 out of 5 stars review

Verified Purchase

The climb

I bought a Serta mattress set before and loved it. So I saw this pillow top firm mattress set at Sam's in person and had to have it. Now..the bed frame I have are the height adjusted ones lets just say it's a climb lol. The Serta firm pillow top mattress set is the PERFECT SLEEPER. The delivery guys from XPO was amazing they not only brought my new bed set they took out the old one to discard it for free, Awesome!!! No more aches and pains just perfect sleeping. Thanks Serta!!!

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Aug 3, 2020
Larry Griffin
3 out of 5 stars review

Verified Purchase

Just Okay

The Mattress is okay. Not is cool as my other mattress. The twin box springs were both damaged when they arrived and the plastic coverings on all pieces were extremely filthy and dirty. Like they had been left outside and got wet and dusty. Not what I expected.

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reply from Serta Team

Hello Larry, we are sorry that the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop King Mattress did not meet you expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 24, 2019
leo1
1 out of 5 stars review

Verified Purchase

terrible mattress

Just had this mattress couple weeks and have tried to give it the benefit of the doubt but it is lumpy and the edges are not firm and supportive. My 22 yr old mattress that this replaced was better then this new mattress. Thought we could adjust to it but it has to be returned.....

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Sep 21, 2020
Anonymous
1 out of 5 stars review

Verified Purchase

FIRM FIRM

This is absolutely the hardest slab of concrete I've ever slept on. I can't even return it because sams makes me call Serra & you can't ever get ahold of someone at Serra. I did their online chat support & still no help. I do not recommend this mattress or buying online unless you're positive you will love the mattress. I had to buy a pillow top mattress topper to give myself relief from this mattress.

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reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 22, 2020
Audrey
1 out of 5 stars review

Verified Purchase

Not sure this Serta is the perfect sleeper??

I'm very disappointed in this Serta mattress. I've owned many Serta mattresses, and this one by far is my least favorite. It's too firm and the pillow top wasn't as high as it looks in the pictures. The cooling aspect of the bed design doesn't really work either. I've owned it for 2 weeks now and can't say I've had a decent night's rest. I originally ordered the mattress in August, and it didn't arrive until the 1st of October.

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reply from Serta Team

Hello Audrey, we are sorry that the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 19, 2020
TimmyN
1 out of 5 stars review

Verified Purchase

Not firm, the pillow top is as advertised

This bed is advertised as ‘Firm'. After 3 weeks, the bed is anything but firm. The edges are soft, the bed sucks you in, and although the bed is evenly supporting, the bed is NOT firm and the bed has no edge support. After laying in one position for a awhile, I feel my self pulling out of a hole. If I could return it, I would. If you are accustomed to a firm or extra firm bed, this is not what you want.

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reply from Serta Team

Hi Timmy- all Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com Customer Service to discuss your options. Thanks!

Oct 6, 2019
Sams Serta mattresses
1 out of 5 stars review

Verified Purchase

WERE THESE SECONDS?

The sticking in both of the mattresses I ordered was puckered, overlapped, tented all around the queen mattress! It is horrible! The full mattress was not as bad, but YOU WOULD NEVER BE ABLE TO SELL THESE IN THE STORE! NO ONE WOULD BIY WHAT YOU SENT US.! We are completely dissatisfied and disgusted I. The stitching in each and every circle is OFF, and UNEVEN! This product and its quality!

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