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Member ratings & reviews for
Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set

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Showing 11-20 of 991 reviews
Sep 1, 2019
JayneOT
5 out of 5 stars review

Verified Purchase

Firm and comfortable

My husband and I have been sleeping on our new mattress for three weeks. It is firm and comfortable. I don't wake up sore like I did with our old mattress and I don't wake up when my husband gets in and out of bed. Delivery was quick and friendly. A great buy for the price. I hope it holds up over time.

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Aug 3, 2020
Larry Griffin
3 out of 5 stars review

Verified Purchase

Just Okay

The Mattress is okay. Not is cool as my other mattress. The twin box springs were both damaged when they arrived and the plastic coverings on all pieces were extremely filthy and dirty. Like they had been left outside and got wet and dusty. Not what I expected.

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reply from Serta Team

Hello Larry, we are sorry that the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop King Mattress did not meet you expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 5, 2019
nessagreen78
5 out of 5 stars review

Verified Purchase

Very comfy, firm mattress.

I bought this mattress for my husband's birthday last month and it was. He likes a firmer mattress, so the fact that it is both a firm mattress but a soft top that he can kind of sink a little bit into, while still supporting his back, was just right for him.

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Oct 6, 2019
Sams Serta mattresses
1 out of 5 stars review

Verified Purchase

WERE THESE SECONDS?

The sticking in both of the mattresses I ordered was puckered, overlapped, tented all around the queen mattress! It is horrible! The full mattress was not as bad, but YOU WOULD NEVER BE ABLE TO SELL THESE IN THE STORE! NO ONE WOULD BIY WHAT YOU SENT US.! We are completely dissatisfied and disgusted I. The stitching in each and every circle is OFF, and UNEVEN! This product and its quality!

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Jul 8, 2021
RMG
5 out of 5 stars review

Verified Purchase

So far so good!

So far so good - we have only used it four nights so far! The mattress is much "softer: than we expected a firm mattress to be, so we were doubtful at first. However, I must say we have been sleeping well and wake up without any aches or pains. The pillowtop conforms to your body and seems to fluff back up - we are anxious to see how it holds up long term. It is not what we were expecting (we thought it would be "firmer"), but perhaps it is actually what we need!

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Jun 20, 2019
DJ
1 out of 5 stars review

Verified Purchase

States Cushion Firm Pillowtop

I was very disappointed, “Cushion “ is primary description Not Firm. This mattress was much too soft with no support at all- felt like I was sinking into a hole.

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Jul 1, 2021
Julie
1 out of 5 stars review

Verified Purchase

Do not recommend

Shipping took 3 weeks. The mattress was Destroyed after 2 weeks used. I am a 5”2 and 120lbs , not heavy enough for the mattress to sink just 2 weeks old. Do not recommend.

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reply from Serta Team

Hello Julie, we are sorry to learn of your experience. We would love to hear from you directly so we can learn more about your setup and explore some potential solutions. Please feel free to contact us at 1-888-240-1945 available 24 hours/7 days a week.

Jul 15, 2019
Unsure
3 out of 5 stars review

Verified Purchase

Bought on line for my brother

Delivery and set up was free. He was super pleased at first but is now saying it already seems to be sagging on the side he normally sleeps on. When I go to visit in a few weeks will check on it and may head to the local Sams club to discuss this.

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Aug 16, 2020
Anonymous
2 out of 5 stars review

Verified Purchase

NO SLEEP

Mattress set was busted once RECEIVED. You have to go through to many parties, just to get an answer. Response is even longer but the money is theirs and consquences are yours.

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reply from Serta Team

Hello, we are sorry that you are experiencing issues with your Serta mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 5, 2019
marmie1956
4 out of 5 stars review

Verified Purchase

Great to have a new mattress set

I have had this set for a few weeks now and I can't say I love it. I really thought I would adjust better to it, but haven't yet. I do like it though it is a bit too firm for me.

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