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Customer reviews for LG 7.4 cu. ft. Electric Dryer with TurboSteam for
LG 7.4 cu. ft. Electric Dryer with TurboSteam
4.6 out of 5 stars
stars
1,432 ratings1,432 reviews
  1. 5 stars78% (1,113)
  2. 4 stars13% (191)
  3. 3 stars3% (42)
  4. 2 stars2% (28)
  5. 1 star4% (58)

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Showing 1,211-1,220 of 1,432 reviews
Jul 5, 2024
Tiania
1 out of 5 stars review

Doesn't work - nothing but excuses from Sam's

We have had nothing but issues with our delivery since day one, and it has now been about two months with no support resolution in sight. The first washer that we were delivered had large scratches on it that they tried to cover with black marker. We requested a replacement and it took a couple weeks to receive the replacement. Well, the replacement never worked from the beginning - we believe they provided us with a refurbished unit. It would only steam our clothes on a very hot temperature and it would not do anything else. We have had the new washer for about three weeks now and it has been a painful process getting a new one - Sam's has not been helpful and they keep telling us they have no control over the replacement time. And now today the washer doesn't even function at all. The carrier keeps calling us to schedule a delivery and so we try to make sure we are home and then they cancel. We work and are not able to take an unlimited amount of time off. I would avoid buying appliances from Sam's at all costs.

Helpful?47J70BAQASXP15569167871
reply from LG Digital Customer Care

Hi there. Thank you for reaching us. I'm so sorry to hear that you've been experiencing issues with your LG washer delivery and support, and I can understand how frustrating it must be for you. As an LG representative, I want to acknowledge the inconvenience and distress this has caused you and your family.Firstly, I apologize for the initial washer with scratches and the subsequent replacement process that took weeks. It's unacceptable that the first washer had imperfections, and I'm sorry that it didn't meet your expectations.Regarding the replacement washer, I'm deeply sorry that it didn't function properly from the beginning. We take pride in our products' quality, and it's concerning that it didn't meet our standards. I understand your concerns about receiving a refurbished unit, and I'll make sure to investigate this further. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Jan 19, 2021
edheney
5 out of 5 stars review

Great first time upgrade!

[This review was collected as part of a promotion.] First new machine - used to old school very simple ones in the past. the screen and settings at first appear overwhelming, but after a little reading, testing and observation it's really quite simple! Basic app lets you see settings and time left no matter where you are, which is a little helpful.

Review from lg.com
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Jan 31, 2021
dkba
3 out of 5 stars review

Lots of options

[This review was collected as part of a promotion.] Only have had this dryer a few days. Dryer has lots of features including steam options like "Steam Fresh" for removing wrinkles from clothes that you don't want to iron. Like my old dryer I have found even with the dry sensor when doing heaver clothes the dryer completes a cycle before the clothes are fully dry. When this happens you can just add a second manual dry cycle to finish drying the load or increase the dry level modifier to a very dry setting.

Review from lg.com
Helpful?47J70BAQASXP15569167871
reply from LGE Social Media

Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Jun 6, 2024
gator937
5 out of 5 stars review

great buy

[This review was collected as part of a promotion.] we purchased this dryer along with a new LG washer about 1 month ago. We are very pleased with both. We were replacing a pair of LG washer and dryer which we have had for 13 years. This dryer does a great job of drying the clothes and bulky items like comforters. The old dryer was still leaving items damp and was starting to make noise like the rollers need to be replaced. The new dryer is very quiet

Review from lg.com
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Sep 1, 2024
4650
1 out of 5 stars review

Never worked

I purchased the dryer in early July. It hasn't worked yet after almost eight weeks. Warranty claim sent out twice. Last time tech came out was almost three weeks ago. Now dealing with Presidential Lison Team which yielded several texts and no action in over a week. Eight weeks without a dryer or resolution!

Review from lg.com
Helpful?47J70BAQASXP15569167871
reply from LG Digital Care Team

Hello there. We appreciate you telling us about your experience with your LG dryer and our service team. Warm, clean clothes straight from the LG dryer always leave us with a cozy feeling, and we want you to enjoy that feeling, too! Please reach out to us on social media @LGUSSupport with your contact info. We'll be happy to look into this further to see what additional updates or insights we can provide you! *Joseph

Aug 10, 2024
2oldandslow
5 out of 5 stars review

Happy

I am very happy with the way it works as a dryer. My wife and I are not up on the new technology so we don't use those features. Why did you buy it you ask. Well, the washer and dryer where not purchased at the same time. So this dryer matches the washer which we are very happy with also.

Review from lg.com
Helpful?47J70BAQASXP15569167871
reply from LG Digital Care Team

Hi there! Love hearing that your dryer is keeping things simple and doing its job like a champ — matching the washer is a pretty slick bonus too. If you ever need anything down the road, @LGUSSupport is always here to help. #LifesGood ❤️ -Rich

Apr 19, 2021
RMC1544
5 out of 5 stars review

A blessing!

[This review was collected as part of a promotion.] This was definitely a much needed product for my family. We are a house of 5 who all workout all the time! I needed a dryer that could keep up. My previous LG was fabulous but it was time to get a new one!

Review from lg.com
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May 17, 2022
DDSchaef
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] We bought the washer and dryer pair a couple of week’s ago and are very pleased with both. They are very quiet and do a remarkable job of cleaning and drying our clothes. They are also very attractive .

Review from lg.com
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May 29, 2024
Disappointed R
1 out of 5 stars review

Don't buy it!

If I could rate this a 0, I would. Got A BRAND NEW one and BRAND NEW duct/coil setup and have done Everything possible to try and get this junk working. It hasn't and won't run a load without erroring out on something that isn't an issue. PLEASE listen to me when I say stay FAR away from LG Dryers. And if you don't believe me then research it yourself. So many people are having the same issues. It's the WORST purchase I've ever made..

Review from lg.com
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reply from LG Social

Hi there! This truly isn't the experience we strive for! Let's get you experiencing the best your dryer has to offer! What error codes are displayed on your control panel? Please reach out to us on social media (@LGUSSupport) with your phone, model, & serial numbers. We look forward to making this right! ^Chris

Apr 15, 2021
SVG4000B
5 out of 5 stars review

Innovative and Quality Product

[This review was collected as part of a promotion.] This LG WiFi enabled dryer is a great household tool that works well with our LG washer. The steam functions as well as the specialized download cycles make it a very versatile machine that handles all of our laundry needs. This LG dryer was a replacement for a 13 year old LG dryer.

Review from lg.com
Helpful?47J70BAQASXP15569167871