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Customer reviews for LG 7.4 cu. ft. Electric Dryer with TurboSteam for
LG 7.4 cu. ft. Electric Dryer with TurboSteam
4.6 out of 5 stars
stars
1,431 ratings1,431 reviews
  1. 5 stars78% (1,113)
  2. 4 stars13% (191)
  3. 3 stars3% (42)
  4. 2 stars2% (28)
  5. 1 star4% (57)
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Showing 1-10 of 1,431 reviews
Jan 29, 2022
sts75
5 out of 5 stars review

Verified Purchase

We Are on the Right Track-Finally

[This review was collected as part of a promotion.] Although I have had the dryer for about a month I have been unable to use it until late this week. The first issue was an installation issue regarding the plug. The second electrical issue related to the fact that the dryer kept tripping the circuit breaker. We resolved this by having an electrician replace the circuit breakers. This dryer is extremely efficient but requires more amperage. It was an extremely frustrating experience but was not the fault of the dryer. I love the features and the fact that clothes dry quickly. I would advise purchasers to check with an electrician if they experience similar problems.

Review from lg.com
Helpful?47J70BAQASXP15569167871
Apr 2, 2021
KyleAnne
5 out of 5 stars review

Verified Purchase

Awesome Dryer!

[This review was collected as part of a promotion.] We upgraded our laundry set after ours wasn’t getting the job done well and so glad we made the purchase! So many features and it so quiet, plenty of space to dry and our clothes smell great. I hate to say it but I now enjoy doing laundry!

Review from lg.com
Helpful?47J70BAQASXP15569167871
Jan 3, 2023
gvandero
5 out of 5 stars review

Verified Purchase

Great Dryer

Love the dryer so far and all of the features. The only thing I wish was that I had a better understanding of when to use each of the many cycle options, especially with the amount of options that can be downloaded to the dryer. Sometimes it feels a little overwhelming.

Review from lg.com
Helpful?47J70BAQASXP15569167871
Mar 30, 2022
swahnee
5 out of 5 stars review

Verified Purchase

Good Looking Quiet Great Features

[This review was collected as part of a promotion.] This is 2nd set of LG Washer/Dryer! These sleek LG's offer way more than I need, but great features to have in case I do need! Love technology that assists with cleaning cycles and maintenance. Quiet cycles and top of the line! If you can afford, get pedestals!! These machines are so good-looking, I almost want to remove my custom cabinets to view them! LOL

Review from lg.com
Helpful?47J70BAQASXP15569167871
Sep 17, 2022
Dan Camp
4 out of 5 stars review

Verified Purchase

More options than you'll probably use.

Year old. Works very well when you don't push the wrong buttons. Somehow we engaged the child lock. There is no child lock button. After hours thinking the error code was clean filter we called help line. Had to press and hold a button to clear. Lots of wasted time when a complete owners manual is not provided.

Review from lg.com
Helpful?47J70BAQASXP15569167871
Aug 24, 2021
pramodraja
4 out of 5 stars review

Verified Purchase

Good product but maintenance required in a month

[This review was collected as part of a promotion.] I bought this dryer a couple of months ago and after a month use started noticing the heavy noise, requested for a tech visit and he confirmed that the motor has some problem and needs to be replaced. Cannot use the dryer until the motor is replaced. Not sure about the ETA.

Review from lg.com
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May 10, 2023
Faz Chanders
2 out of 5 stars review

Verified Purchase

Unreliable control panel

Lasted 20 mins before the control panel buttons stopped responding. Then they started working, then stopped again. Turns out the power connectors for the control panel weren't connected in properly at the factory. Once fixed by repairman, the control panel's so far been fine. But, my trust in LG products has been lost.

Review from lg.com
Helpful?47J70BAQASXP15569167871
reply from LG Social Media

We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.

Aug 20, 2023
LT delivery
1 out of 5 stars review

Verified Purchase

Delivery issues

[This review was collected as part of a promotion.] We originally ordered this item on July 26, 2023. After having received a multitude of damaged pieces, we finally returned all of our order. This included a washer, dryer and two pedestals. We had a dented washer and five pedestals. We are not happy, but we just placed a new order today for the same items, but in graphite black instead of the white that we originally ordered.

Review from lg.com
Helpful?47J70BAQASXP15569167871
reply from Customer Care

Thank you for your review. We’re disappointed to hear that you experienced a delay or damage to your delivery. This is not the type of delivery experience we want for our customers. We regret any inconvenience this may have caused you. We know how important it is to receive your order on time and in good condition. We are investigating what went wrong with our delivery partner, and we are taking steps to prevent this from happening again.We value your satisfaction. We’ll speak to our delivery partner about this and make sure this doesn’t happen again. LG is always here to serve you! ~Tanisha

Apr 22, 2023
Jmajane
1 out of 5 stars review

Verified Purchase

Improper installation

[This review was collected as part of a promotion.] I brought this dryer a month ago (Feb 24) being excited to have a new dryer (not 20+ years old) with so many new features. With a new dryer comes new sounds/smells. Well on May 8th the dryer blew up due to improper installation. Currently I have been without a replacement or a date to when I will receive a replacement. This has given me a very poor experience as I haven’t been able to test all the new features this dryer offers. This cause my entire house to lose power by tripping the main 200amp breaker and almost setting the wall on fire. If it can’t be installed correctly can’t say I recommend the product.

Review from lg.com
Helpful?47J70BAQASXP15569167871
reply from LG Social Media

Thank you for taking the time to communicate with us about your experience with your LG 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, model DLEX4000B. We hope that everyone is okay. We're sorry to hear this happened and we would love to prioritize you. We would like to take the initiative and look further into this. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport, including #VOC, your contact information, and your product's model number, or you can reach us at our customer service line at (800) 243-0000 and see what we can do to assist you. Thanks. ^Danee

Aug 18, 2023
Ed Wilson
1 out of 5 stars review

Verified Purchase

Terrible experience with this dryer

This dryer after the very first load, threw off error codes and the clothes did not dry properly. I would not recommend this dryer, in fact we had it returned, and they sent us a new replacement dryer. The new dryer was even worse as it would not start at all. All the lights came on but the dryer would not work at all. I WOULD NOT RECOMMEND THIS MODEL ESPECIALLY AFTER 2 DRYERS WERE BAD.

Review from lg.com
Helpful?47J70BAQASXP15569167871
reply from Customer Care

Thank you for taking your time in leaving us a review regarding your dryer. Our top priority is that we get you back in working order. We would be pleased to investigate why this issue continues to happen. We must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. ^Anthony