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Customer reviews for Member's Mark Pro-Series 5-Burner Gas Griddle for
Member's Mark Pro-Series 5-Burner Gas Griddle
4.5 out of 5 stars
stars
780 ratings367 reviews
  1. 5 stars79% (613)
  2. 4 stars8% (64)
  3. 3 stars4% (35)
  4. 2 stars3% (22)
  5. 1 star6% (46)

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Showing 81-90 of 367 reviews
May 19, 2022
Reviewer name: Bob
5 out of 5 stars
5 out of 5 stars review

Can't beat the price!

It took a couple of hours to put together with Instructions easy to follow. Very satisfied with this griddle. Can cook Steaks on one side and veggies on the other side at a lower temperature. Highly recommended for the price.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for leaving a review with your recommendation! Happy grilling.

May 24, 2024
Reviewer name: Brittany
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Great griddle, cheap exterior

I love the griddle part. It for the most part evenly heats. The middle heats up way faster than the outer edges. It was easy to season. My only complaint is the rest of it. The lid doesn't like to open smoothly. The doors are a little wonky. And the whole thing is magnetic. It claims to be stainless steel. I'm hoping whatever metal they have under the stainless steel doesn't rust. The cover is really nice.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for your review! Our stainless steel doors are made of magnetic stainless steel 430, with no metal underneath. While stainless steel is less prone to staining and rusting, it still requires regular maintenance for optimal condition. For maintenance tips, please refer to your user manual. For replacement parts or assistance, contact customer care at 1-833-454-0864 or support@proseriesbbq.com. Thank you for choosing Member's Mark!

Jul 19, 2024
Reviewer name: Woodie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Well-built griddle

I was skeptical about purchasing another griddle from Members Mark as my first one the griddle warped so I was leaning more towards the Blackstone. Then one day while visiting Sam's, the ProSeries griddle was on display, and I saw that the griddle has been reinforced. Assembly was simple and the instructions were clear and concise, I had no problems whatsoever. The initial seasoning proved the burners heat the griddle evenly and I love the grease trap being accessible from the front.

Helpful?52AT8TJPAQC615568471988
Jul 2, 2024
Reviewer name: Craig S
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

love this grill.

This grill is awesome. the assembly was not difficult. The BILT app made it really easy to follow along. i seasoned it up after building it and we had breakfast for dinner. I like the size of the flat top area, the side shelves are a great size. a lot of attention to detail on this grill. my only complaint is the fingerprints on the stainless steel, they wipe off easily enough but they will happen. love the front grease trap. I have had it 2 weeks now and have made at least 14 meals on it. added bonus the kitchen stays clean! great price for all the features, even better I got it on sale.

Helpful?52AT8TJPAQC615568471988
Nov 30, 2023
Reviewer name: Matt
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I liked this griddle so much I bought two

I owned a small Blackstone and liked it a lot. When I wanted to move up to a larger size, I was intrigued by the Member's Mark griddle - especially the price point (which was significantly less than the Blackstone version). When I checked with Consumer Reports, I saw the ratings were nearly the same, except the Member's Mark one rated higher for the stainless cart, cabinet, and storage. Actual assembly took about 90 min from box. The ONLY thing I didn't like were the large stickers placed on the useable surface side shelves, even though the item was boxed. No need for these "promotional" stickers, especially if boxed. One sticker came off reasonably well - the other not so much. It seemed almost "fused" to the shelf surface. None of the adhesive came off, so it took me all sorts of solvents and elbow grease (and about 2 hours!) to remove it, which left some visible tarnish/scratches on the stainless finish. There's no need for stickers that stick that well - or really any stickers at all. Other than that, I REALLY love this griddle - so much that I bought one for my home and one for my vacation property! The only other issue is that an area within 1-2 inches of the front corners of the griddle don't seem to get enough heat, so it's hard to season the griddle top in those spots.. With such a large griddle, it's not a big deal since there's plenty of additional room to cook on. So my f5-star rating is really more like a 4.7 star rating for those two reasons - terrible sticker experience and the lower heat on the front corners. Other than that, this is a great griddle!

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Team

Thank you for taking the time to leave such an excellent review, Matt. We are sorry to hear you got one of the units with the old sticker. We did make some changes to the sticker when we received feedback from members like you. However, there were units that were already stocked in-club with the old sticker, so you may have recieved a unit that was prior to the sticker changes. Should you need any assistance with the sticker removal. Please don't hesitate to reach out to us at the number on your manual, or reach out to Member Support at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Your feedback reagarding the heat distribution at the front of the griddle has also been noted.

Jun 21, 2024
Reviewer name: Keith
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Sam’s should not ship!

Horrible shipping procedure from Sam’s. The griddle shipped common carrier without any proper securing of box. When the driver hands you screws that were picked up off the floor, you know it’s not going to be good. Griddle was bent in many places, missing screws, and of course the help number wasn’t helpful at all. Then the only option I was given was to have it picked up….Still waiting Sam’s? This was a birthday present from my wife to me and now she feels bad that I won’t have a gift.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. As the manufacturer of the Member's Mark Pro-Series 5 Burner Gas Griddle, we don't have access to store/online order information or delivery details, nor can we provide feedback to the club/delivery service regarding your delivery experience. By leaving a review, it is only reflected for the product you purchased, NOT your purchasing/delivery experience. The 1 star review only reflects on the Member's Mark Pro-Series 5 Burner Gas Griddle and NOT the Sam's Club purchase or delivery experience. To make a formal complaint about your online/delivery experience, please reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Feel free to leave feedback specifically about the grill you purchased. Your feedback is important to us. We are always looking for ways to improve customer experience regarding our products. For replacement parts or assistance with the griddle itself, please don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any replacement parts right to your home! Hope this helps!

Jul 8, 2024
Reviewer name: Tony
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My new flat top griddle

Great flat top!!! I converted mine from propane to natural gas. I used the Blackstone Propane to Natural Gas Conversion Kit for Grill, Griddle. I got mine off Amazon. You will need this kit to change out the burner orifices. Overall I would recommend this griddle both for functionality and price.

Helpful?52AT8TJPAQC615568471988
Jul 11, 2024
Reviewer name: Wayne St Amand
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Love the size

Love the size, enough btu’s to cook what ever you want to cook. But, my problem is when I put all the burners on low, I’m still running hot. A few burners on low is running 400 degrees or more lowest one is in the vicinity of 345 degrees. I cooked 3 racks of ribs that came out awesome. I had to turn off three burners, but it came out great. Took me about an hour and a half to season properly, and about two or three minutes to clean. Love the size.

Helpful?52AT8TJPAQC615568471988
Jul 18, 2024
Reviewer name: Tyler
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing Griddle

Just do it. I shopped around and looked at competitors products for months before buying this. I should have pulled the trigger sooner. It is so fun and easy to cook on and has many features that blackstones don't. Highly recommend. My only complaint is the assembly could have been easier.

Helpful?52AT8TJPAQC615568471988
Jul 10, 2024
Reviewer name: Ali
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Long lasting

We purchased this griddle after doing a LOT of research. We chose the Member's Mark because it's made of stainless steel, and therefore, will not rust. This was purchased as a gift because we LOVE the one we purchased for ourselves several years ago. It is easy to maintain, and the folding side tables are a great added touch.

Helpful?52AT8TJPAQC615568471988