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Customer reviews for Member's Mark Pro-Series 5-Burner Gas Griddle for
Member's Mark Pro-Series 5-Burner Gas Griddle
4.5 out of 5 stars
stars
779 ratings366 reviews
  1. 5 stars79% (612)
  2. 4 stars8% (64)
  3. 3 stars4% (35)
  4. 2 stars3% (22)
  5. 1 star6% (46)

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Showing 81-90 of 366 reviews
Jul 17, 2023
Reviewer name: Brandon
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Really nice griddle...

This is a really nice griddle. It is made well and cooks great. The only changes I would recommend are larger wheels or better quality, and I would make the grease hole in the cooking surface larger. It would be nice to have a drawer to store utensils instead of an open cabinet beside the propane tank.

Helpful?52AT8TJPAQC615568471988
Jul 2, 2024
Reviewer name: Craig S
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

love this grill.

This grill is awesome. the assembly was not difficult. The BILT app made it really easy to follow along. i seasoned it up after building it and we had breakfast for dinner. I like the size of the flat top area, the side shelves are a great size. a lot of attention to detail on this grill. my only complaint is the fingerprints on the stainless steel, they wipe off easily enough but they will happen. love the front grease trap. I have had it 2 weeks now and have made at least 14 meals on it. added bonus the kitchen stays clean! great price for all the features, even better I got it on sale.

Helpful?52AT8TJPAQC615568471988
Jun 21, 2024
Reviewer name: Keith
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Sam’s should not ship!

Horrible shipping procedure from Sam’s. The griddle shipped common carrier without any proper securing of box. When the driver hands you screws that were picked up off the floor, you know it’s not going to be good. Griddle was bent in many places, missing screws, and of course the help number wasn’t helpful at all. Then the only option I was given was to have it picked up….Still waiting Sam’s? This was a birthday present from my wife to me and now she feels bad that I won’t have a gift.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. As the manufacturer of the Member's Mark Pro-Series 5 Burner Gas Griddle, we don't have access to store/online order information or delivery details, nor can we provide feedback to the club/delivery service regarding your delivery experience. By leaving a review, it is only reflected for the product you purchased, NOT your purchasing/delivery experience. The 1 star review only reflects on the Member's Mark Pro-Series 5 Burner Gas Griddle and NOT the Sam's Club purchase or delivery experience. To make a formal complaint about your online/delivery experience, please reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Feel free to leave feedback specifically about the grill you purchased. Your feedback is important to us. We are always looking for ways to improve customer experience regarding our products. For replacement parts or assistance with the griddle itself, please don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any replacement parts right to your home! Hope this helps!

Aug 7, 2024
Reviewer name: SudC
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent griddle!

After few weeks of use we love this griddle. Assembly was simple, especially with the BILT app. It’s easy to use and cook meal with less time. Trying different dishes and learning cooking tips. Overall we are very happy with built quality and performance of the griddle.

Helpful?52AT8TJPAQC615568471988
Jul 8, 2024
Reviewer name: Tony
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My new flat top griddle

Great flat top!!! I converted mine from propane to natural gas. I used the Blackstone Propane to Natural Gas Conversion Kit for Grill, Griddle. I got mine off Amazon. You will need this kit to change out the burner orifices. Overall I would recommend this griddle both for functionality and price.

Helpful?52AT8TJPAQC615568471988
Jul 2, 2024
Reviewer name: Grill Master
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good grill, great value

Great griddle. Works well for us. Sturdy, and the side shelves are nice. The underneath storage is a little constrained due to support braces being inside it. The written instructions leave out a couple key items, forcing you to use the app to see instructions that work.

Helpful?52AT8TJPAQC615568471988
Jul 9, 2024
Reviewer name: Lindahb3
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

High hopes

I was excited to get this griddle. It heats up really fast. The second time I cooked on it the griddle warped while cooking. The front left corner lifted up about 3 inches!!! I turned the heat down and it went back to almost flat. Now I’m afraid to put much heat on it. I only use it on low which is still pretty hot. I love everything else about it. I love cooking on it. I just don’t know if it will warp again.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your warping issue. Please Note: It is very common for griddles to expand and contract during heating and cooling, and in some cases with thermal shock the griddle can warp or pop-up temporarily, but will correct itself. This is likely to occur in the first couple months of use but will correct itself with continued use. You can reduce the impact by only placing room temperature foods on the griddle, never placing food right from the fridge or freezer onto the surface, and also not pouring water on the surface for cleaning. For questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Jul 11, 2024
Reviewer name: AJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great grill for the price.

Simple to put together especially with an extra hand lifting the larger items. We have cooked supper and breakfast on it and so far I am impressed. We bought on sale and for the price I am very happy as compared to more than double for the comparable blackstone model.

Helpful?52AT8TJPAQC615568471988
Nov 30, 2023
Reviewer name: Matt
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I liked this griddle so much I bought two

I owned a small Blackstone and liked it a lot. When I wanted to move up to a larger size, I was intrigued by the Member's Mark griddle - especially the price point (which was significantly less than the Blackstone version). When I checked with Consumer Reports, I saw the ratings were nearly the same, except the Member's Mark one rated higher for the stainless cart, cabinet, and storage. Actual assembly took about 90 min from box. The ONLY thing I didn't like were the large stickers placed on the useable surface side shelves, even though the item was boxed. No need for these "promotional" stickers, especially if boxed. One sticker came off reasonably well - the other not so much. It seemed almost "fused" to the shelf surface. None of the adhesive came off, so it took me all sorts of solvents and elbow grease (and about 2 hours!) to remove it, which left some visible tarnish/scratches on the stainless finish. There's no need for stickers that stick that well - or really any stickers at all. Other than that, I REALLY love this griddle - so much that I bought one for my home and one for my vacation property! The only other issue is that an area within 1-2 inches of the front corners of the griddle don't seem to get enough heat, so it's hard to season the griddle top in those spots.. With such a large griddle, it's not a big deal since there's plenty of additional room to cook on. So my f5-star rating is really more like a 4.7 star rating for those two reasons - terrible sticker experience and the lower heat on the front corners. Other than that, this is a great griddle!

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Team

Thank you for taking the time to leave such an excellent review, Matt. We are sorry to hear you got one of the units with the old sticker. We did make some changes to the sticker when we received feedback from members like you. However, there were units that were already stocked in-club with the old sticker, so you may have recieved a unit that was prior to the sticker changes. Should you need any assistance with the sticker removal. Please don't hesitate to reach out to us at the number on your manual, or reach out to Member Support at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Your feedback reagarding the heat distribution at the front of the griddle has also been noted.

Jul 19, 2024
Reviewer name: Woodie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Well-built griddle

I was skeptical about purchasing another griddle from Members Mark as my first one the griddle warped so I was leaning more towards the Blackstone. Then one day while visiting Sam's, the ProSeries griddle was on display, and I saw that the griddle has been reinforced. Assembly was simple and the instructions were clear and concise, I had no problems whatsoever. The initial seasoning proved the burners heat the griddle evenly and I love the grease trap being accessible from the front.

Helpful?52AT8TJPAQC615568471988