Thank you so much for taking time to leave a review. We're sorry to hear the sticker was an issue to remove, but happy that it turned out in the end.

Hi Perie,Thank you so much for your feedback. We're sorry to hear your assembly didn't go smoothly. We do have a customer service line available for questions, concerns or help with assembly instructions. If screw holes do not line up or you're having trouble getting your BBQ to work, Members Mark warrants that components in your new Pro Series Gas Grill will be free of defects in material and workmanship from the date of purchase, for the following period: Aluminum castings....................10 years Stainless Steel Burners...............5 years All other components...................2 years Please reach out to our customer service for assistance at: 1-833-454-0864. We do NOT recommend drilling holes as this could void your warranty.

Thank you for leaving a review. Have a great summer!

Thank you for taking time to leave a review. We're so happy that customer service was able to assist you in a timely manner. Thank you for choosing Member's Mark!

Thank you for taking time to leave a review.All Member’s Mark items carry a 100% member satisfaction guarantee . If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to replace any parts that were damaged during shipping.

Thank you for taking time to leave a review. We're sorry to hear about the flaking paint. All Member’s Mark items carry a 100% member satisfaction guarantee. If you require assistance, don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

Thank you for taking time to leave a review. The Member's Mark Pro-Series 4 Burner Gas Grill reaches temperatures of +650F. It sounds like you may have activated the regulator's flow limiting device. We hope you will allow us the opportunity to troubleshoot this issue. We know once the issue is resolved, you will love your grill!Please follow the troubleshooting steps in your manual to perform and regulator reset.Additionally, I have also included a link below to a step-by-step video for troubleshooting this issue:https://www.youtube.com/watch?v=4dyhpgDeo_MShould you require further assistance please don't hesitate to reach out to us: toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to help troubleshoot over the phone.Hope this helps!

Hi SunnyEB, Thank you for your inquiry. This grill is pre-drilled with mounting holes for a universal rotisserie. (Sold separately.) The Member’s Mark Pro-Series 4 Burner firebox is 70.8cm (27.87”) wide, so the rotisserie would have to be at least that long. Both Kitchen aid rotisserie kits sold through Sam's Club would fit this grill. For inquiries regarding items sold at Sam's Club, please feel free to contact: 1-888-301-0332