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Customer reviews for Member's Mark Pro Series 4-Burner Gas Grill for
Member's Mark Pro Series 4-Burner Gas Grill
4.5 out of 5 stars
stars
792 ratings407 reviews
  1. 5 stars76% (601)
  2. 4 stars12% (92)
  3. 3 stars5% (42)
  4. 2 stars2% (14)
  5. 1 star5% (43)

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Showing 1-10 of 407 reviews
Mar 23, 2021
Sean
5 out of 5 stars review

Verified Purchase

Great grill especially for the price!

This grill is well made and cooks evenly. I couldn't be happier at half the price of the Weber it was compared to. Regarding the problems people are having removing the stickers, I had no problem removing them after I turned the grill on and allowed the lid to heat up. The sticker pealed right off.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for your review. We are glad to hear you didn't have any issues removing the sticker. We have made some changes to the sticker since the feedback regarding the adhesive.

Aug 12, 2022
1952
5 out of 5 stars review

Verified Purchase

Excellent Grill

This is my second purchase of the same grill, one for home and one for the lake house. Second one was on sale so I could not resist. Know that some (much) assembly is required, though it's quite an excellent kit. Going slowly, it was a four-hour process to complete the assembly and do the initial burn-off. Solid construction all around and works great. The form fitting cover, included in the kit, is another bonus. If I had another house, I'd buy another one of these grills.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're happy! Thank you for being such a loyal customer.

Jul 4, 2021
Beakster
5 out of 5 stars review

Verified Purchase

Nice Grill!

I really like this grill! Like a lot of reviews, build quality is excellent! The BILT app & segregated labeled screws made it easy. It took my 24 year old son & I, 2 I/2 hours to assemble with no breaks. We are both mechanically inclined. Cost is less than half of that of a Weber. I have used it about 20 times. Starts right up. I can't speak of the longevity, however. I would certainly recommend this grill. The included cover is a plus & nice quality. I do have a concern like some other reviewers. How & where do I go to order spare parts down the road? Sam's tech can you order that question?

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking the time to leave a review. In terms of your inquiry regarding replacement parts: Due to this being the first year for this particular product; the parts we currently have are being held for any warranty issues. Parts will become available for purchase at a later time. Check back with customer service for update at: 1-833-454-0864 I am sorry we don't have more information at this time.

Apr 2, 2022
Roger
5 out of 5 stars review

Verified Purchase

Propane Grill 2022 purchase

The grill was a lot easier to put together than what others warned. My meals taste wonderful with this new grill. It exceeded my expectations in regards to quality parts and fit. It is a solid product.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you taking time to leave a review. Thank you for choosing Member's Mark.

Apr 17, 2023
Emma
5 out of 5 stars review

Verified Purchase

Great Grill!

This is a great grill. I replaced my Weber with this grill. It works great! Hopefully it will last longer than my other grill. It did take a while to put together but it is a nice quality grill.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Jul 23, 2022
Donny K
5 out of 5 stars review

Verified Purchase

Awesome

Best grill I've owned. I can control the temp perfectly, plenty of room for everything. Im using it every day almost. 3-D directions by the Bilt app made it a breeze to put together, had it assembled in 2 hours with the help of my 9 year old daughter

Helpful?6N7QQXX3KLYG15565624941
Dec 28, 2022
FL Bill
4 out of 5 stars review

Verified Purchase

works ok, I do not expect it to last a long time.

Works well enough. The fit of all the parts is very cheap feeling. For instance, when cleaning the grills with a brush, they fit so loose that they bang into the fire box, this is a minor thing, but shows poor engineering. Also the inner cover on the lid was all dented up and damaged. This is 100% poor production issue. Over all it works fine, but I feel it was still too expensive. Next time I will probable get the Weber they compares it to. I will try and review it again in a year. Assemble was easy enough, and had no missing parts. The included cover is nice.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave such a detailed review. Your feedback regarding the fit of the cooking grates has been noted. All Member’s Mark items carry a 100% member satisfaction guarantee. Should you require any replacement parts or assistance, don't hesitate to give us a call at the number on your manual or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We'd be happy to send any replacement parts right to your home.

May 24, 2022
Ealb
4 out of 5 stars review

Verified Purchase

Like the grill, but assembly was a nightmare

Overall the grill and features are good. The pro series has high quality parts, but assembly took a full afternoon. I suggest to get a plastic storage bin to organize all the screws and fasteners. They come in a perforated card board and plastic package and when opened they spill out. My main complaint is that all the screws are aluminum so a magnetic bit holder is no good. Any screws that are installed horizontally or underneath the shelves and on the main grill body was a challenge. The box was delivered damaged and noted on the delivery paperwork, but fortunately there was enough protective packaging that nothing was damaged.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for leaving a review, including feedback of your experience. We are sorry to hear that the assembly did not go smoothly for you! The hardware included is not aluminum it is heavy duty 304 stainless steel which is also not magnetic. I have put forward your feedback regarding how using a magnetic stainless steel (such as 430) for hardware would be benifical to use with magnetic screwdrivers. We are always looking for ways to make customer experience more positive. We are happy you are enjoying the grill now that the assembly is over. Happy grilling!

Apr 18, 2022
Hailie
3 out of 5 stars review

Verified Purchase

Eh

I am newer to sams club and so far every purchase I’ve made other then food such as flooring and now the grill has had to be replaced due to broken pieces. This grill I had to bring back to sams club to switch out and then drive all the way from Plattsburgh back home to find another piece bent. That being the back panel. Luckily the bent piece wasn’t as bad as the first grill we got and we’re still able to use it. I do like that the burners inside the grill have covers to prevent food dripings to get all over the burners. It seems Heavy duty, we haven’t tried it out yet… probably will today hopefully it goes well…

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you so much for taking the time to leave a review and feedback of your experience! We are very sorry to hear about the damaged parts. All Member’s Mark items carry a 100% member satisfaction guarantee . If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

May 29, 2023
Michael
3 out of 5 stars review

Verified Purchase

low cooking temp

It is a decent grill,it took some time to assemble about 2 hours (1 hour of un packing). The one negative thing is that all 4 burners have to be on high and max out a 575.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. If you're experiencing heating issues, you may have accidentally activated the regulator's flow limiting device. We hope you will allow us the opportunity to troubleshoot this issue. We know once the issue is resolved, you will love your Griddle!Please follow the steps in your manual to perform a regulator reset.(Page 8)Should require replacement parts or assistance, don't hesitate to reach out to us at the number on your manual, or by reaching out to the Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Please also consider subscribing to our YouTube channel, where you can find step-by-step instructions, how-to videos, recipes and more!https://www.youtube.com/@MembersMarkGrills/videos