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Customer reviews for Member's Mark Pro Series 4-Burner Gas Grill for
Member's Mark Pro Series 4-Burner Gas Grill
4.5 out of 5 stars
stars
792 ratings407 reviews
  1. 5 stars76% (601)
  2. 4 stars12% (92)
  3. 3 stars5% (42)
  4. 2 stars2% (14)
  5. 1 star5% (43)

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Showing 21-30 of 407 reviews
Mar 19, 2021
Reviewer name: Ed
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Grill!

I had a Weber grill for many years that was perfect for me, so I was reluctant to buy another brand. But as I reviewed the features of the Member's Mark Pro Series 4-Burner Gas Grill I was impressed with its features, liked its size and was pleased that it included a very nice full cover. Putting it together was pretty straightforward and was actually beneficial, as I got to see the quality of the product up close and personal. Once together, I tried it out and found it to cook evenly and thoroughly. I'm sold. It's a great product that I highly recommend.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you so much for giving us such a glowing review. Happy grilling!

Mar 27, 2021
Reviewer name: Redhead68
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Heavy Grill

Had planned to buy a Weber Grill, until we found this for half the price! Very impressed with the quality of this grill. The only thing I’d change is that big sticker! But took the advice of others and heated the grill to 300 and it came off pretty well!

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you so much for leaving a review! We have made changes to the sticker since we got feedback regarding the adhesive. We're happy to hear that yours came off relatively smoothly. We know you'll get lots of use out of your Member's Mark grill.

Jul 23, 2022
Reviewer name: Eddie
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

My Pro Series Member's Mark Grill Experience

Actually love the grill configuration better than most I saw on the market. I was not so pleased with the steps required to assemble the grill. The hardware pack contained various screws in quantities up to 24, and you are required to flip the package over frequently to see the designations for which screw you are using. Also, the outside burner has to be installed completely, and so what I'm saying is that if you buy this grill, you need to have patience when it comes to the assembly process because the steps are many, and not so clear. It is a good product otherwise.

Helpful?6N7QQXX3KLYG15565624941
Aug 1, 2022
Reviewer name: AA
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

GRILL PRO SERIES

This grill took me less than 2 hrs to assemble by my self very easy it does have a lot of parts but once assembled this grill has performed excellent i grill almost every other day and for the money this is very good i dont have any complaints plus they give you cover i recommend everyone to buy

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review with your recommendation. Thank you for choosing Member's Mark!

Feb 28, 2023
Reviewer name: Paul Higgins
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Problems abound

Box looked complete and un damaged upon arrival however there was un seen damage to the left side panel forcing me to use a mallet to beat it back in shape so screw holes lined up - having already un packed and taken grill to my vacation home - return was out of question

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about the damage to your grill upon arrival. We certainly don't want you to take back your grill due to damaged parts! Should you require any replacement parts or assistance, don't hesitate to give us a call at the number on your manual, or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We'd be happy to send any replacement parts right to your home (or vacation home, whichever is best for you)! Hope this helps!

Dec 4, 2021
Reviewer name: 808SUNshine
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Grill Master Must Have

BEST purchase - I bought the for my husband for Christmas - early gift. Here are the PROS: -Easy to put together -Sturdy -Excellent Value for the money -Excellent construction - love the black stainless steel -Cooked first grilled chicken evenly - more to be grilled :-) CONS: NONE!!!

Helpful?6N7QQXX3KLYG15565624941
Jun 1, 2021
Reviewer name: TButler
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love, Love, Love my new Grill

Love Love Love my new Grill. Don’t waste your money on a Weber. Even comes with a grill cover. Quality Grill cover. The only thing I miss from my Weber is the scale to weight the propane tank. Assembly not too bad. I did it alone probably 6 hours time frame. I did use the App and the instructions book for assembly. Get it while it is available.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for leaving a review. I have passed along your feedback regarding the propane tank scale. Happy grilling!

Aug 31, 2023
Reviewer name: Lisa
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Gas line issue...TWICE!

So far, I like the grill, but I've only been able to use it once since purchasing it. It was relatively easy to assemble, but time consuming. When I tested the gas line, it had a pretty bad leak behind the brass nipple that goes into the propane tank. Called the "gas grill issue" line, and another one was shipped. It took about a week to arrive. SAME ISSUE!!!!! Plus, the regulator is at a right angle with the hose, and it was hard to attach it to the propane tank at that angle. I decided to just go out and buy a replacement gas line, which works just fine. Hated spending the extra money, but hated not grilling even more.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about the issues you faced with your regulator, and that customer care was not able to rectify the issue on the first contact. For reoccurring issues, please take photos, or a video, and send to customer care by email at support@proseriesbbq.com. It will allow our agents to help identify and troubleshoot any issues you're facing. Should you still require assistance, don't hesitate to reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Jul 7, 2021
Reviewer name: Ryan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Purchase! No Complaints here!

Everything I wished for! I never write reviews but I am for this fantastic grill! Easy assembly but a bit time consuming which is fine... You get what you pay for. Thank you Members Mark for your terrific attention to quality. Also want to point out how amazing the grill looks too!

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We are so pleased that you're pleased! Happy grilling!

Apr 5, 2021
Reviewer name: Sam
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Member's Mark Pro Series 4-Burner Gas Grill

Just assembled the grill two days ago and it took me a total of about 5 hours by myself. I was able to assemble it by myself up to the point where you set the grill top onto the base just as the instructions stated. Needed 2 people then due to weight and alignment. DON’T LOOSE ANY SCREWS CAUSE THERE ARE NO EXTRAS, so work in an area where you can find any you drop. I found at least one small dent in the front panel near the burner knobs. Noticeable but does not affect the operation. Inside the lid there are 2 more dents in the lining. Again, does not affect performance. I was able to follow the written instructions for the complete assembly but also downloaded the BILT app for additional details especially on wiring of the igniter. Yesterday, I seasoned the grill cooking grates with Crisco per the instructions to make them “non-stick”. I have used ceramic coated cast iron skillets in the past with little luck seasoning them and making them non-stick. I guess these will be the same as the chicken and pork loin chops both stuck to the grates. Maybe this will improve with use. I also found that with all 4 burners turned on as low as they will go and a new full propane tank, the cooking temperature would reach 400F degrees. This is as low as I could get the cooking temperature. This is the biggest defect I see. Every BBQ grill has its qwerks and I want to give this one a fair shake before calling the company so I want to use it more before passing judgement. May have to cook with less burners turned on to keep temp down. So far, I really love the included grill cover. It seems heavy duty and well made. We will see how it lasts over time. I really wanted a Weber but couldn't justify the cost. This grill had a good comparison between it and the Weber E310. So far, I am happy with this purchase.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Hello Sam,Thanks for taking the time to share your feedback. We wanted to offer some advice with regards to getting to lower temperatures. Porcelain Coated Cast Iron grates offer the best heat retention of any grate material that we use, so preheating to desired temperature is helpful. At start-up, when your BBQ is successfully lit, adjust the temperature to low right away to avoid preheating at too high a temperature, and having to try to cool the grates down, to get to your desired temperature. For food such as ribs, brisket and poultry, where you are looking for longer cooking times and lower temperatures, it is always recommended to use offset/ indirect cooking method with center burners turned off, and burners 1 and 4 in operation. This will allow the best control of temperatures and avoid direct exposure to the heat source that could dry or scorch your food. If you don’t already have one, a meat thermometer is a handy tool for checking doneness. Hope these tips help you enjoy your grill even more.