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Customer reviews for Member's Mark Pro Series 4-Burner Gas Grill for
Member's Mark Pro Series 4-Burner Gas Grill
4.5 out of 5 stars
stars
792 ratings407 reviews
  1. 5 stars76% (601)
  2. 4 stars12% (92)
  3. 3 stars5% (42)
  4. 2 stars2% (14)
  5. 1 star5% (43)

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Showing 31-40 of 407 reviews
Apr 5, 2021
Sam
4 out of 5 stars review

Verified Purchase

Member's Mark Pro Series 4-Burner Gas Grill

Just assembled the grill two days ago and it took me a total of about 5 hours by myself. I was able to assemble it by myself up to the point where you set the grill top onto the base just as the instructions stated. Needed 2 people then due to weight and alignment. DON’T LOOSE ANY SCREWS CAUSE THERE ARE NO EXTRAS, so work in an area where you can find any you drop. I found at least one small dent in the front panel near the burner knobs. Noticeable but does not affect the operation. Inside the lid there are 2 more dents in the lining. Again, does not affect performance. I was able to follow the written instructions for the complete assembly but also downloaded the BILT app for additional details especially on wiring of the igniter. Yesterday, I seasoned the grill cooking grates with Crisco per the instructions to make them “non-stick”. I have used ceramic coated cast iron skillets in the past with little luck seasoning them and making them non-stick. I guess these will be the same as the chicken and pork loin chops both stuck to the grates. Maybe this will improve with use. I also found that with all 4 burners turned on as low as they will go and a new full propane tank, the cooking temperature would reach 400F degrees. This is as low as I could get the cooking temperature. This is the biggest defect I see. Every BBQ grill has its qwerks and I want to give this one a fair shake before calling the company so I want to use it more before passing judgement. May have to cook with less burners turned on to keep temp down. So far, I really love the included grill cover. It seems heavy duty and well made. We will see how it lasts over time. I really wanted a Weber but couldn't justify the cost. This grill had a good comparison between it and the Weber E310. So far, I am happy with this purchase.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Hello Sam,Thanks for taking the time to share your feedback. We wanted to offer some advice with regards to getting to lower temperatures. Porcelain Coated Cast Iron grates offer the best heat retention of any grate material that we use, so preheating to desired temperature is helpful. At start-up, when your BBQ is successfully lit, adjust the temperature to low right away to avoid preheating at too high a temperature, and having to try to cool the grates down, to get to your desired temperature. For food such as ribs, brisket and poultry, where you are looking for longer cooking times and lower temperatures, it is always recommended to use offset/ indirect cooking method with center burners turned off, and burners 1 and 4 in operation. This will allow the best control of temperatures and avoid direct exposure to the heat source that could dry or scorch your food. If you don’t already have one, a meat thermometer is a handy tool for checking doneness. Hope these tips help you enjoy your grill even more.

Mar 19, 2021
Skip
3 out of 5 stars review

Verified Purchase

Compares itself to Weber

I bought this grill at less than half the price of a Weber. The sticker on the grill claims its just as good. I have bought many grills in my life, but have never had to spend 8 man hours putting it together. Yes, me and my wife spent 4 hours. I may not be the most mechanically inclined, but am not the worst either. When we finally finished, I fired it up and was most please it worked....sort of. The outside burner and 3 out of 4 burners worked. The second burner from the right would not light. Cold and exhausted, I put the nice fitted cover on the grill and parked it on my patio. Would I buy it again? Probably not. I think I should have bought the Weber I really wanted.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you so much for taking time to give us your review. We are very sorry to hear that the assembly took so long and was not the outcome you were hoping for! We would like to offer you customer support to troubleshoot any issues you're having. Please reach out to us at: 1-833-454-0864 or via email at: support@proseriesbbq.com

Aug 31, 2023
Lisa
3 out of 5 stars review

Verified Purchase

Gas line issue...TWICE!

So far, I like the grill, but I've only been able to use it once since purchasing it. It was relatively easy to assemble, but time consuming. When I tested the gas line, it had a pretty bad leak behind the brass nipple that goes into the propane tank. Called the "gas grill issue" line, and another one was shipped. It took about a week to arrive. SAME ISSUE!!!!! Plus, the regulator is at a right angle with the hose, and it was hard to attach it to the propane tank at that angle. I decided to just go out and buy a replacement gas line, which works just fine. Hated spending the extra money, but hated not grilling even more.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about the issues you faced with your regulator, and that customer care was not able to rectify the issue on the first contact. For reoccurring issues, please take photos, or a video, and send to customer care by email at support@proseriesbbq.com. It will allow our agents to help identify and troubleshoot any issues you're facing. Should you still require assistance, don't hesitate to reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Jul 17, 2021
Counseling
5 out of 5 stars review

Verified Purchase

Impressive Grill

I am a novice in grilling, but was seeking a quality grill that would stand up to more than one season. I believe this is great quality, especially for the price. I always appreciate that with my Sam's purchases. I put it together with the help of my friend's 13 year old son, and we did it. My neighbor helped me hookup the propane tank, and he was very impressed with the grill. Now to get grilling...

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking the time to leave a review. We are happy your experience has been a pleasant one so far and you haven't even gotten to the fun part…COOKING! Happy Grilling!

Apr 14, 2021
koty
5 out of 5 stars review

Verified Purchase

BUY THIS ONE if your store isn't already sold out!

Great grill, well worth the bargain price. All the small parts are neatly packaged in a large package with individual compartments and safely sealed until you need each one. My only minor complaint is with the assembly directions, which are entirely in picture form. Sometimes a picture really isn't worth a thousand words.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

There is also a 3D interactive app called BILT, that walks you through step by step how to assemble the unit. It is a video format. Hope this helps!

Jun 5, 2023
MRSAM
5 out of 5 stars review

Verified Purchase

Best gas grill I ever owned

This is a heavy duty grill with coated grates. I have used it nonstop since I purchased it.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Happy grilling!

May 26, 2022
Bill and Janet
5 out of 5 stars review

Verified Purchase

Best Grill I’ve ever owned

This grill is EXCELLENT quality!!! Cooks food perfectly and evenly. Highly recommended!!

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark.

Mar 16, 2022
James
5 out of 5 stars review

Verified Purchase

Very nice gas grill for your dollar

love this grill, A little difficult to assemble because the instructions were a little lacking.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review and feedback. We're so happy you love your new grill and we were sorry to hear that the assembly instructions were not what you were hoping. There is an app called BILT that provides 3D interactive instructions for additional support during assembly. Details of the BILT app can be located in your manual before the assembly instructions.Happy grilling!

Apr 17, 2022
Steve
5 out of 5 stars review

Verified Purchase

Another Sams Club Purchase

Great BBQ Grill ready for the upcoming warmth! Another Member's Mark quality purchase that is a great buy

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for leaving a review and thank you for choosing Member's Mark. Happy Grilling!

Feb 27, 2022
KRH84
5 out of 5 stars review

Verified Purchase

Best Grill

Excellent Grill. I have owned Webers in the past and this is as good, if not better. Easy to assemble and well made.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for leaving a review. Thank you for choosing Member's Mark!