Customer reviews for Member's Mark Pro Series 4-Burner Gas Grill forMember photos









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Love this grill!
I researched grills thoroughly and decided to take a chance on this 4 burner Pro Series gas grill, based on customer reviews and side by side comparisons. It is an outstanding grill! It was easy to assemble, the step by step instructions very easy to follow. There is nothing to not like about this grill. It cooks like a dream, and cleans up with ease. The cover fits perfectly and is very easy to put on and take off. I am very happy I chose this over a Weber.
Thank you for taking time to leave a review with your favorite features! We're happy to hear that the assembly went smoothly, and the cooking and clean up are everything you wanted in a new grill. Thank you for choosing Member's Mark!
Great Grill-Easy to Set Up--Great Price.
I bought using my Sam's club app--and had it delivered since it was large and heavy. Took a little over 10 days--but delivery was easily tracked--and driver fantastic. No damage whatsoever--Driver inspected box with me. Very well packed--I laid out all the parts on parts one side of the box now flattened. Opened the small package with all the screws--but left them inside. Took about 3 hrs. to set up--mostly because I viewed the videos online each step. However, the instructions were well written and easy to follow. Just need a Phillips head screwdriver--don't worry about the smaller parts--they fit perfectly. I did use a knee cushioned pad which helped. I was able to move all the parts by myself including the heavy fire box. After 25-minute burn off with all the burners on high--I cooked a Tomahawk Steak (also from Sam's) for 9 minutes a side--Perfect Medium Rare. And it was delicious--as good as it gets. Electric start worked like a charm with immediate light. My Sam's club Plus card provided free delivery--and I used my 1% cash back to reduce the cost of the grill. Grill is very well built--all the parts fit together without any fuss. Looks fantastic--and most importantly--grills well.
Thank you for taking time to leave such a detailed review. We're happy to hear that the delivery and assembly went smoothly. Thank you for choosing Member's Mark, happy grilling!
Fantastic Grill
I was very excited to see this at Sam’s Club. Fantastic value with comparable grills from Weber selling for double the price. This is a high quality grill which is a lot heavier than my old Weber. The first weekend of grilling turned out great and very pleased with the purchase.
We are so glad that you're happy with your purchase and you had fun grilling with it.
Dented Lid
I bought this grill yesterday and assembled it. It took me about 4 hours and was not too difficult. The build quality is good and the packaging was impressive. I was planning to give it a better rating but when I was about half way through assembly I discovered that the inside panel of the lid was severely dented. If anyone from Sam's Club reads this I would like you to replace that piece. I would like to recommend this but more attention needs to be paid to quality assurance.
Thank you so much for taking the time to leave a review and feedback of your experience! We are very sorry to hear about the damaged lid. All Member’s Mark items carry a 100% member satisfaction guarantee . If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.
Man I love this grill!!
My mind was set on another high end grill until I was making a Sam’s club run. This grill caught my eye so I gave it a look over in the store. This is an awesome grill. High quality parts and metal. It even comes with a nice cover. I didn’t have the sticker issue like other reviewers stated. The stickers on my grill peeled right off right out the box. I downloaded the app for installation instructions. It shows 3D step by step on how to build it. I thought this was pretty cool as I had not seen it done before. Once I was done I fired this baby up and she was good to go. I would recommend this grill to anyone looking for a new grill.
Thank you for taking time to give us such a great review! We made some changes to the sticker after we got the feedback about the adhesive, so we're glad you didn't have any issues with it! The BILT app has been really handy for Members. We know you will continue to be impressed by your grill and get lots of use from it!
Very Sturdy
This took about 2hrs to assemble, BUT I was in no rush and using blue loctite on screws. Directions were very straight forward. I was a little overwhelmed during the unboxing giving the amount of parts. Just give yourself some room and lay everything out and your good. That sticker on the prep side is a joke! Going forward just tape the advertisement on - NO sticker. The ignitor wires are funky, too many, too much spaghetti, a better design is needed. I believe I can get a solid 4-6 yrs out of this grill. The cover is heavy and thick should protect it very well. For the price I see alot of value in this unit. I believe a 3 burner with a side burner is the perfect size for homeowners. Once put together the grill felt solid, study, substantial I'm very pleased!
Not a “Pro Series” experience
Great grill-Bad engineering. It could have been so much easier to put together with common sense changes. BILT app is almost as bad as instruction manual. Whoever designed the grill and wrote the instructions obviously never used them or they would have fixed it. 10 hours, a phone call and several words that aren’t normally said, but I finished it! To me, if it is Sams Club’s top model, they should make the construction equal to how nice the grill is. Grill great. Putting it together will make you change religions.
Thank you for taking time to leave a review. We're sorry to hear that you did not have a good experience with the assembly of your new grill. Please feel free to reply with specific steps of the assembly you found difficult. We are always looking to improve customer experience. Any feedback you'd like to provide that you found particularly confusing, would help us fix customer assembly experience in the future.
Had high hopes
This is my third Members mark grill. The first one I hated because it had problems with propane flow. I had to waste half the tank trying to get it to flow. Then I bought another thinking for sure they had improved. It was just as bad so I actually returned it saying to myself, never again will I buy a members mark grill. So then some years pass by. I see this grill and I love the look and feel and I think surely this has to be a good grill and improved over the years. This thing is beautiful, best looking grill that you can buy. But does it work. The answer is NO. It DOES NOT GET HOT ENOUGH. I can barely hit 450 in the summer and if its cold not even 400 Not sure if its bad design or bad regulator Either way its junk. If you have this grill and you give it high marks then you know nothing of grilling and your steaks likely look like Napoleon Dynamites No Char grease ball. A good grill MUST and I mean MUST get to 600 degrees if you want to char your steaks. 700 if you really want to do it right. Sams club you should fix this. I will be returning my second Members Mark grill and likely my last.
Thank you for taking time to leave a review. We are sorry to hear that you are unhappy with your new unit! The Member's Mark Pro-Series 4 Burner Gas Grill reaches temperatures of +650F. If you are not getting hotter than 400F-450F you may have activated the regulator's flow limiting device. Please follow the troubleshooting steps in your manual to perform and regulator reset. (Page 9)Should you require further assistance please don't hesitate to reach out to us: toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to help troubleshoot over the phone and/or send any required parts right to your home. Hope this helps!
Defect after a year , Not under Warranty-
I bought in May, 2022 after buying same grill in 12/21. Bought this for a second home, so wasn't used as much. This grill, even though same model and cost $100 more, was not same quality as the first. It now has paint peeling on the firebox, which is NOT part of the warranty. Very disappointed. I did file a claim, and got this as a response =We can recognize some scratches and peeling on the firebox in your photos. We do not carry the firebox as a replaceable part. Regarding the firebox, Any issues related to scratches, environmental degradation, corrosion, fire damage and rust are not covered by warranty. The simplest solution would be to protect the affected area with some heat resistant paint (high heat barbecue paint =Grill still works well, but wondering about rusting. Disappointed about the defect. Is not part of the firebox, but really in the construction of the firebox.
Thank you for taking time to leave a review. We're sorry to hear about the issue you've faced with the paint in your firebox. The good news is that this issue is purely aesthetic, because die-cast aluminum will resist rusting and degradation. High temperature paint will solve the aesthetic issue, should you choose to cover it. The reason we don't replace Fireboxes, is that it would require our customers to have to install important parts such as burners and the manifold assembly which could be very dangerous if they are not installed correctly. Should you have any further questions, don't hesitate to reach out to us at the number on your manual, or by reaching out to the Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.
Sticker solution
Everyone — I just purchase this awesome grill and the sticker problem is simple — just turn on your grill for about 10 minutes or until it gets to 300 F— it will come off super easy as the adhesive gets loosen, and just wipe the very slight tiny film of any is present with a damp cloth. @Sams Club- send me a gift card please as I am giving a solution to your problem.



