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Customer reviews for Member's Mark Pro Series 4-Burner Gas Grill for
Member's Mark Pro Series 4-Burner Gas Grill
4.5 out of 5 stars
stars
792 ratings407 reviews
  1. 5 stars76% (601)
  2. 4 stars12% (92)
  3. 3 stars5% (42)
  4. 2 stars2% (14)
  5. 1 star5% (43)

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Showing 151-160 of 407 reviews
Sep 20, 2023
Reviewer name: figsgrandpa
3 out of 5 stars
3 out of 5 stars review

Doesn't seem to get hot enough.

The unit is well built and solid. Assembly was time consuming, but not particularly difficult, although, you're going to need a second person to help lift the pre-assembled grill box onto the base. However, the unit doesn't seem to get as hot as the manufacturer claims it is capable of. The manual says that the flames from the burners should be blue/yellow, 1"-2" on high. On high, my flames are blue, but only about 1/2"-3/4" high. The manufacturer claims that the unit can reach temperatures that exceed 650 degrees, but, after running it on high for more than 30 minutes, the hottest it got was 550. I've performed the regulator reset procedure (something I'd never had to do in more than 40 years of owning propane grills) 4 or 5 times, and I switched to a full propane tank, but, there's been no change. I have to cook everything on "high" and I have to pre-heat it for a longer period and cook the food for longer times . I don't know if there's something wrong with my unit, or if this is just the way this model performs, but, it's disappointing that such a well built unit isn't performing at a higher level.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review with your experience. We are sorry to hear that you're having heating issues. If you have tried performing a regulator reset to no avail, please perform a leak test of the regulator and all the connections. How to Preform a Leak Test:1. Turn all control knobs to “OFF”.2. Ensure that the regulator is securely connected to LP cylinder.3. Create a mixture of 50% water and 50% liquid dishwashing soap. Spray the water and soap solution onto hose, regulator and all connections from the LP tank to the main and side burner manifold.4. Open LP cylinder valve by turning hand wheel counterclockwise. If you hear a rushing sound, or smell gas, turn gas off immediately. There is a leak at the connection. CORRECT BEFORE PROCEEDING. If leak is detected at connection nut and tightening does not stop leak, reinspect propane tank rubber seal.5. If “growing” bubbles appear, there is a leak. Close LP cylinder valve immediately and re-tighten connections. If leaks cannot be stopped, do not try to repair. Call for replacement parts. Order new parts by providing the serial number, model number, name and part number of items required (see parts list) to a MEMBERS MARK BARBECUE CUSTOMER CARE AGENT 1-833-454-0864.6. Always close LP cylinder valve after performing leak test by turning hand wheel clockwise.For your convenience, I've included a link below, to a step-by-step instructional video for how to perform a leak test:https://www.youtube.com/watch?v=5MBgBhVeUZMMember’s Mark items carry a 100% member satisfaction guarantee. Should you require any assistance, don't hesitate to give us a call at the number on your manual or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We want you to love your grill!

May 25, 2023
Reviewer name: Chrispy
5 out of 5 stars
5 out of 5 stars review

Better than all these people say..

It only took me about an hour or so to put together. I only needed a second person for like two minutes. I have no idea how all these people took so long to put this together.. No problem with gas, everything has worked fine. I usually only use 3 burners and it's always over 450 degrees on high. If you need to cook a steak at 700 degrees you have a problem. I get nice medium to medium rare steak with grill marks no problem. I don't know why you need to "char" it. I just cooked prime rib burgers tonight perfectly and they had those nice criss cross grate marks. The aluminum box wipes off very easily to keep clean. They only complaint so far it actually feels light to me. I might put some weights in the bottom. We'll see how it holds up in the long run.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear that the assembly went smoothly. Your feedback regarding the overall weight of the grill has been passed along. Please note there are 2 locking casters at the back of your grill, that you might find helpful to keep your grill in place. Hope this helps!

Jun 8, 2021
Reviewer name: Sam
5 out of 5 stars
5 out of 5 stars review

Assembly afterthoughts

Leave the box in your pickup and use a razor knife to fold the four sides of the cardboard box down to reveal the grill firebox. It is heavy and you will need to roll it onto its back and then set it onto the base soon. Be careful not to damage the enamel coating of these large parts during unpackaging. You will need to find the four caster wheels to begin assembly. You will start with the larger bolts to assemble the base cabinet and the side shelves. If you carefully align the sides of the cabinet base it will improve the final fit. Use a screwdriver. Go ahead and attach the ground lead under one of the screws while attaching the igniter module to the side. Be careful to not overtighten the wire rack that holds the drip pan. Overtightening will peak and chip the enamel coating. Save a couple wire ties to manage your grill wires later. Add 1 inch washers to the top two bolts on both of the side shelves to prevent bending damage if a shelf is ever overloaded. This is a weakness. Take care not to overtighten the plastic bezel for the side burner or the 6 plastic knobs. Take your time aligning and threading the 2 small bolts into the side burner controller. Get it bent straight into place so you can see your holes before you begin trying to thread these small bolts. Attach the wires to the back of the igniter switch before you push the switch all the way in. It will be a tight fit against the gas line and you may need to use both your thumbs to bend the line away from the back of the switch to allow it room. Do not bend the front face of the shelf. The cabinet doors are nice and they are held closed by magnets, but I had to place 2 small washers under the hinge of one of my doors to align them. Use the matchstick holder to push the top hinge pin out of the hole if you need to remove a door. You have chosen wisely. Enjoy!

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for leaving a review and such a detailed description of recommendations! Happy grilling!

Mar 3, 2022
Reviewer name: Mike
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Solid grill!

Solid grill! Couldn’t find anything close for the same price.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for leaving a review. Thank you for choosing Member's Mark!

Feb 20, 2023
Reviewer name: Tim
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Heavy duty grill

Very happy with this grill, so far.

Helpful?6N7QQXX3KLYG15565624941
Sep 18, 2023
Reviewer name: Kat
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pro Series 4-Burner

Great so far - Cooks evenly

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark, happy grilling!

Mar 15, 2021
Reviewer name: Fred Ward
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

M/M Pro Seriers 4 burner grill.

Pro feel to the grill. Very nice finish.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you so much for taking time to review! We're so happy you are pleased. We hope you get lots of use out of your grill for many years to come!

Jun 29, 2021
Reviewer name: Regular Guy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great grill

I love this grill there is no hot or cold spots, it cooks evenly across all burners.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for leaving a review. Thank you for choosing Member's Mark!

Jul 26, 2022
Reviewer name: Mr T
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice grill

Even though it took a little longer than expected to assemble, the grill works great.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Aug 31, 2022
Reviewer name: Kristi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice grill

Good quality worth the money.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're happy!