Thank you for your review. We regret to hear that your Hamilton Beach 2-Way FlexBrew Coffee Maker is no longer performing to your expectations. This appliance has endured rigorous testing to ensure an exemplary performance, when used as directed. We would like to offer our assistance in this matter. Please feel free to contact our customer service department. We look forward to assisting you.

Your feedback is very important to us. We regret to hear that you are not experiencing optimal results while using your Hamilton Beach 2-Way FlexBrew Coffee Maker. The water you use to brew your coffee is a big factor for the quality of the coffee you brew and also K-Cup performance. If you are using softened water from a water softening system or just live in an area where your tap water is naturally soft, this can cause K-Cup issues. Soft water causes poor coffee extraction which leads to poor tasting coffee. And soft water causes the K-Cup filter to clog, extending the brew time, and increasing pressure in the K-Cup eventually leading to ruptured K-Cups and clogged needles in your brewing machine. So if you are using softened water, please try changing your water to bottled or spring drinking water. Consumer experience remains our top priority and if trying the noted step does not remedy your occurrence, please feel free to contact our customer service department.