Hello. We appreciate you sharing your experience regarding your LG WashTower, model WKE100HVA. We always strive to deliver high-quality manufacturing, premium components, and long-term durability across all of our innovative laundry appliances, and we want to help ensure your device functions smoothly for your household. To help reset the internal system and stabilize overall operation, we recommend performing a master power reset by unplugging the unit from the wall outlet or switching off the circuit breaker for two full minutes, then plugging it back in or restoring power. Additionally, check that the door latch is clearing properly and fully clicking shut, and ensure the power cord is connected directly into a dedicated, grounded outlet rather than a surge protector. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can better assist. ^James

Hello, Bath. We appreciate you sharing your experience regarding your LG WKE100HVA Washtower, and we recognize the importance of getting your washing machine working seamlessly. We want to help ensure your appliance runs smoothly, so we recommend verifying that the power cord is securely plugged into a functioning outlet and that the circuit breaker has not tripped, as a steady power supply is essential for operation. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hey there. We appreciate you letting us know about what's going on with your LG wash tower. We want to ensure that you have an easy, odor-free, and lint-free laundry experience. For the smell coming from your dryer, we have a link (https://shorturl.at/0lSHl) to help you remove the odor from your washer. If you still need assistance, we would be more than happy to look into this further with you. All you need to do is send us a private message on social media at @LGUSSupport with your model number and contact details. Our teams are ready to go! *Josh