Thank you for letting us know that you are very happy and satisfied with the LG Wash Tower. Our top aim is to provide excellent service, satisfaction and great customer experience through our innovative products to make life's good and easier to do daily chores.

Hi, we understand the experience you had when scheduling a technician appointment falls short of our standards. So that we can help, please reach out to us! Our support team is available via PM on Facebook or via DM on Twitter at the handle @LGUSSupport. Kindly include your phone number and Washtower information in your private message to us (model and serial numbers). We'd be happy to help with any inquiry you may have going forward. Alternatively, you're welcome to leave your feedback about your experience here: http://spr.ly/6420utR0M. We're always seeking to improve the customer experience, and your submission will be used to reach that goal! ^Chris

That sure does not seem right! We understand how that must have been disappointing. Thank you for bringing this to our attention. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. -Cazz

Thank you so much for taking the time to review your LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, model WKE100HWA washing machine! We are thrilled to hear that you find it easy to use and that it has been a major step up from your old machines. We designed this machine with space-saving in mind, so we are glad that you appreciate that feature as well. We appreciate your business and hope that you continue to enjoy your new washing machine!