That sure does not seem right! We understand how that must have been disappointing. Thank you for bringing this to our attention. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. -Cazz

Thank you so much for taking the time to review your LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, model WKE100HWA washing machine! We are thrilled to hear that you find it easy to use and that it has been a major step up from your old machines. We designed this machine with space-saving in mind, so we are glad that you appreciate that feature as well. We appreciate your business and hope that you continue to enjoy your new washing machine!

Thank you for letting us know that you are very happy and satisfied with the LG Wash Tower. Our top aim is to provide excellent service, satisfaction and great customer experience through our innovative products to make life's good and easier to do daily chores.

Hey there. Thank you for sharing the love with our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.