Amazing, isn't it? We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. We do all we can to provide our customers with the best service and it means a lot to us when our customers recognize and appreciate the features of products. Thanks for choosing LG! -Cazz

Hi. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate you taking the time to outline what has been happening with your unit, especially the slow app performance, the drying cycles leaving clothes wet, and the challenges you’ve had with the spin cycle taking a long time to balance a load. Your feedback about how the unit came with your home and how that has shaped your overall impression is important for us to review so we can look more closely into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this app‑performance, drying‑cycle, and spin‑balancing issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 & https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 ^James

Hey there! We appreciate you sharing your experience with us about your LG Washtower. Our goal is always to ensure that your Washtower is easy to use and that you find the perfect cycle for your laundry. Your feedback helps us improve, and we'll be sure to share your words with our teams so we can continue to reach that goal. Feel free to reach out to us on social media at @LGUSSupport if you ever need help in the future. We're always here for you! *Josh