Great display but with one very big issue.
While I like the picture quality of the TV and think it's very good, I am really frustrated with one issue that I've been told by a very unhelpful Samsung support is a "feature". The TV will automatically dim the display when it doesn't detect any motion (like when I pause a video), and there is nothing you can do to change that behavior. They say it's so the TV doesn't burn in the screen, but it does it after only 4 or 5 minutes and I don't believe burn in happens that fast. In any case I could live with that if it functioned correctly. But instead of brightening the display back to normal once it detects motion again, about half the time it keeps the display dim. Even after a couple minutes it doesn't detect the motion, and the only solution I've found is to go into settings and change the picture mode. As soon as you do that, it brightens up and it's back to normal. I don't feel like I should not have to get into settings to get it to do what it should do in the first place! I'm so very disappointed with Samsung support because they don't seem to think that's a problem, as I was told it was designed to work that way. At this point I'm seriously considering boxing it up and taking it back to Sam's Club.
reply from Samsung
JIM,<br /><br />We appreciate you sharing details about the brightness fluctuations you’ve experienced on your Samsung S90FD TV. This behavior may be related to energy-saving features or dynamic picture settings that adjust the screen brightness automatically.<br /><br />Please try disabling the following features: Settings > All Settings > General & Privacy > Power and Energy Saving > Brightness Optimization, Energy Saving Solution, and Motion Lighting<br /><br />If these are already off, check if Contrast Enhancer is enabled, which can also cause brightness to shift depending on content: Settings > All Settings > Picture > Expert Settings > Contrast Enhancer<br /><br />To ensure optimal performance, please also confirm your TV is running the latest firmware: Settings > Support > Software Update > Update Now<br /><br />We hope these steps help stabilize your screen brightness. If you continue to experience issues, please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.<br /><br />~ Samsung Specialist
Customer reviews for SAMSUNG 65" Class S90FD Series 4K OLED Smart TV for
