Hi Television, Thank you for sharing your review. Your TV Works With Alexa, meaning you’ll need to connect a standalone Alexa device such as an Echo speaker, to control compatible smart home devices and some experiences on your TV. Here are the steps: 1. Download both the Amazon Alexa and Samsung SmartThings apps, if you don't already have them. Both are available for iOS or Android devices. 2. Make sure your Alexa device and TV are both connected to the same Wi-Fi network. 3. Your TV must be enabled within the SmartThings app. If not, make sure you are signed in with your Samsung account on the TV: Settings > All Settings > Samsung Account 4. Log in to the SmartThings app with the same Samsung account. Tap Devices, and if your TV isn’t already shown, tap + to add it to the app. 5. In the Alexa app, enable the SmartThings skill and sign into your Samsung account. This will automatically connect your Samsung TV to Alexa and let you use voice commands to control your television. If you need more help, we’re here. Give us a call at 1-800-SAMSUNG, available daily from 8AM - 9PM EST Monday - Friday, and 8AM - 6PM Saturday and Sunday. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~Samsung Advisor

Hi Nadf, We're sorry to hear you are experiencing issues with your U8000F TV. If you need help, please do not hesitate to reach out to us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website. ~ Samsung Advisor