Hello there, thank you for sharing your experience — we understand how valuable it is when an appliance fits your home perfectly. It’s great to hear your LG WashTower WKEX200HWA has been a space‑saving solution with modern features that work well for your family of three. The combined washer and dryer design is built for convenience, and it’s wonderful to know it’s meeting your needs so far. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Thank you for taking the time to review our product. We hate hearing you are having an issue with your washtower. Your feedback is especially important to us please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help with respect to using the ThinQ app and loads not drying properly. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane

Hi, we realize your experience falls short of our standards and would like to take this opportunity to take a closer look into your issue. Please reach out to us on Facebook or Twitter at the handle @LGUSSupport. If you don't mind, please include your phone number and wash tower information (model and serial numbers) in your private/direct message to us. It would be our pleasure to discuss your warranty and possible repair options. We look forward to working alongside you to make things right! ^Chris

Hey there, Ed. We appreciate your review in regards to your Washer Dryer Combo. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments.Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony