We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Washer/Dryer Combos, please visit https://www.lg.com/us/washer-dryer-combos. You can always reach out to LG Customer Support by private message via Facebook Messenger @LGUSSupport with any product questions or concerns and use #VOC. We apologize for any inconvenience this caused. ^Daphane

Hey there, we’re so glad your new LG WashTower is fitting perfectly into your space! 🧺💪 It’s great to hear everything’s running smoothly as you explore all the settings. If you share your new laundry setup on social media, tag @LGUS—we’d love to see it! ✨ *Joseph

Hey Terrie! Thank you so much for bringing this to our attention. Your LG washtower is crafted to be the perfect companion for your laundry, and we want you to be able to enjoy it for many years to come! If you haven't already, please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to look into it with you together! ^Joslyn