Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Hey there Kathleen! Let's look at what's happening with your LG washtower so we can get it back up and running again as soon as possible. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about the error code, and we'll be ready to help! *Josh

Hi! We appreciate you sharing the great feedback! It’s wonderful to hear your new LG Washer Dryer Combo has been such a perfect replacement. Quiet, efficient, and easy to use is exactly the experience we aim for, and it’s great to know it’s delivering on all fronts! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there. Thank you for your feedback on your LG WashTower! It's great to hear that the dryer is working consistently. To ensure the washer operates smoothly, please check that it's properly plugged in and that the outlet is functioning. Please make sure the door is securely closed, which is essential for operation. A quick reset by unplugging it for a few minutes can also be beneficial. If this persists after these troubleshooting steps, private message us on social media @LGUSSupport with your contact details . We'll be happy to continue finding a solution. ^David

Hey there! Thank you for sharing this with us. Creating durable products that you can place your trust in, backed by fast service, is what we always strive to provide, so your feedback is very appreciated. We'd love to have the opportunity to look into your scheduled appointment regarding your LG washcombo for any additional updates or insights we can provide! Please get in touch with us on social media @LGUSSupport with your contact info. We'll gladly look into this with you! ^Joslyn

Hi Amanda, thank you for taking a moment to share your experience — we understand how important a reliable laundry setup is, and it’s great to hear your LG WashTower™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer in Black Steel, model WKEX200HBA, has been the best you’ve owned. We’re glad the performance has held strong over the years, and we understand how a longer drawer could make adding bleach even easier. Your feedback is truly valuable as we continue enhancing our designs. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑LG Digital Care Team ^Rich #LifesGood ❤️

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy