Customer reviews for LG Single Unit Front Load LG WashTower

Customer reviews for LG Single Unit Front Load LG WashTower for

LG Single Unit Front Load LG WashTower

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4.5 out of 5 stars

stars1,533 ratings1,533 reviews

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Showing 1,431-1,440 of 1,533 reviews

Jun 7, 2022

Smashville

1 out of 5 stars review

Dryer turns off prematurely

I purchased the unit in March. It worked fine for a couple months but now the dryer turns off prematurely. It also randomly skips form 10 minutes to 7 minutes to 14 minutes for example.

Review from lg.com

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reply from Social Media

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

Feb 2, 2021

Colin90

4 out of 5 stars review

Great unit

[This review was collected as part of a promotion.] We have had this for about a month and love it. The controls all being in the middle really helps my wife who isn’t the tallest. We also enjoy being able to track the cycle status from our devices.

Review from lg.com

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Mar 8, 2021

SusanJW

3 out of 5 stars review

Service needed after 7 uses

[This review was collected as part of a promotion.] W/d arrived mid feb. 7 loads later it stops mid wash with error code FE. “ turn off water, unplug, call service. Valve is damaged “.

Review from lg.com

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reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

Aug 26, 2024

Buyer123

1 out of 5 stars review

Awful

After 2 months of delivering a damaged unit, still waiting for a replacement unit. We can't go out for laundry and they keep telling us it will be delivered, every week they give us a new date. It's sad.

Review from lg.com

Helpful?

reply from LG Digital Care Team

Hey there! Thank you so much for reaching out and providing us with feedback on your experience. We aim to provide exceptional customer service, and we will continue to assist you to ensure you receive just that. We would appreciate it if you could send us a private message to @LGUSSupport with your personal details so that a dedicated team member can look into your account and see what updates we can provide you. This will help us get back to a stress-free laundry routine. We hope to hear from you soon! ~ Ivy

Sep 19, 2024

pjhill808

5 out of 5 stars review

Quiet and efficient

[This review was collected as part of a promotion.] Great product. Quiet, efficient, and easy to use. It is the perfect replacement for our old washer-dryer.

Review from lg.com

Helpful?

reply from LG

Hi! We appreciate you sharing the great feedback! It’s wonderful to hear your new LG Washer Dryer Combo has been such a perfect replacement. Quiet, efficient, and easy to use is exactly the experience we aim for, and it’s great to know it’s delivering on all fronts! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Feb 14, 2021

Cold in CO

5 out of 5 stars review

Designed well

[This review was collected as part of a promotion.] Compact design yet large capacity. Love the centrally located controls for both washer and dryer. Quiet operation and excellent performance. Very pleased so far.

Review from lg.com

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Dec 1, 2024

MomNorwicz

3 out of 5 stars review

Snagged clothing

[This review was collected as part of a promotion.] I love the space saving aspect of this tower but I'm having trouble with my sheets and some clothing snagging in the dryer. It is very frustrating after spending a lot of money on this appliance.

Review from lg.com

Helpful?

reply from LG Digital Care Team

Hey there! It’s great to hear you’re enjoying the space-saving design of the tower, but we understand the concern about clothing snagging in the dryer. This isn’t typical and might be related to load size or settings. Please send us a private message on social media @LGUSSupport, and we’ll help troubleshoot and find a solution for you! ^ Diego

Jun 9, 2024

Missy422

5 out of 5 stars review

Awesome product

[This review was collected as part of a promotion.] The wash tower is the absolute best thing. It frees up so much room and it very nice to look at. Wash time is great. And the team feature is a dream.

Review from lg.com

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Aug 9, 2023

DisappointedByLGWashTower

1 out of 5 stars review

Do not recommend

I was so excited to get this product but 2 years in and the paint is peelng at the dryer opening and the washer is rusting under where you add detergent. Extremely disappointed! Not sure I will every purchase LG again after this experience.

Review from lg.com

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reply from LG Social Media

Hello! To provide more info regarding rust in your washer, we've attached a link below. If the troubleshooting there doesn't help, please be sure to reach out to us with the second link; we'd love to see what's going on! https://www.lg.com/us/support/help-library/rust-scratches-dents--1339010371137 https://www.lg.com/us/support/contact ^Ian

Mar 6, 2022

Dryer and washer

4 out of 5 stars review

Great

I bought it two months ago, it has been working fine so far, there was a repair recently and it was not covered under warranty, disappointed on that part. W2

Review from lg.com

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