We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane

Hi, thank you for your review for your LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer! Enjoy the built-in sensors that detect fabric texture & load size, and customize wash motions and dry temperatures for the near perfect wash and dry. Should you need support, don't hesitate to reach out to us via chat or phone support. More information for these support options can be found here: https://www.lg.com/us/support/contact. We'd be happy to assist you! ^Chris

Hey there! We thank you for sharing your experience! We're thrilled to hear that this unit was the perfect space-saving solution for your laundry room. It's great to know that you're enjoying its quiet operation and efficiency. If you ever need any tips or assistance, be sure to reach us on social media at @LGUSSupport. We're here for you! ^Jose

Hi there, thank you for taking the time in leaving us a review on your dryer. We totally understand the importance of having a good working unit such as this one and we'd be more than happy to look into this. While there can be multiple factors as to why this might occur, we strongly recommend that we take another look into this. When you get the chance, send us a private message on social media @LGUSSupport with your contact details, model and serial number. ^Anthony

We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha