Hi Jamie. Thank you for the feedback and the question. LG sets out to have a special first impression. If you have further issues please reach out to our social team over @LGUSSUPPORT. - T

Hey there, Craig! We appreciate you letting us know about what's happening with your LG Washtower, and we want to help keep it from leaking so you can enjoy it for many more years. We sent you an email with some troubleshooting tips that can help, and we'd be more than happy to follow up and ensure you're taken care of. We look forward to helping you further! *Josh

Thanks for sharing your feedback on the LG WashTower. The wash cycles are designed to auto-adjust their settings, but we understand wanting control over water temperature. You can use other cycles that let you choose warm or cold water manually. Check out these cycles here: https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134. For more questions, private message us on social media @LGUSSupport. We're just a DM away! ^David