Hi Lisa, We want to help you save time with your laundry routine. Our LG combo units use a condensing drying method, but poor drying can be caused by inadequate water supply, a clogged drain filter, or load size. Check out the link for more information and troubleshooting tips: http://spr.ly/6425Xvqg7. If you still need help, contact our social media department with your model, serial, and phone number, and we'll do our best to resolve this. ~Tanisha Tanisha

Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thanks. ^Jennifer

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hi there, Davis! Thanks for sharing your review. Great to hear your WashTower has been a solid choice and is still keeping you happy after nearly a year of use. If you ever need anything in the future, @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich