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Customer reviews for Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Home for
Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Home
4.7 out of 5 stars
stars
93 ratings93 reviews
  1. 5 stars81% (75)
  2. 4 stars14% (13)
  3. 3 stars3% (3)
  4. 2 stars0% (0)
  5. 1 star2% (2)

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Showing 31-40 of 93 reviews
Jun 5, 2026
N Paul
5 out of 5 stars review

Refrigerator

[This review was collected as part of a promotion.] Love the new update of the Samsung refrigerator smart and beautiful

Review from Samsung US
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Jun 7, 2026
Mo12
5 out of 5 stars review

Great buy

[This review was collected as part of a promotion.] This was amazing best purchase ever loved it great deal !!

Review from Samsung US
Helpful?4DNAOPT837SJ15501106816
Jan 16, 2026
Alsu
1 out of 5 stars review

bad design for a high price

cheap plastic, everything is cracked, you have to be careful with the drawer, you can pinch your fingers.It's a big problem to remove the large shelf for washing

Review from Samsung Canada
Helpful?4DNAOPT837SJ15501106816
reply from SECA CS

Hello Alsu, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care

Oct 31, 2025
Bespley
3 out of 5 stars review

Sleek and elegant fridge with great features

[This review was collected as part of a promotion.] Beautiful fridge with some great features along with a handful of disappointing issues. It has plenty of room inside and nice glass shelves. The touchscreen is great for keeping track of items in the fridge, viewing photos, watching music videos on YouTube, or for many other helpful things. I love the beverage door for getting sodas, beer, etc. out of the fridge without having to open the actual fridge. The automatic refilling water pitcher is something I love with this fridge along with the fact that it makes regular and mini ice cubes at the same time so you can take your pick. The front of the fridge is made with high quality materials and the inside glass shelves are nice as well. The middle section of the fridge is the adjustable temperature drawer for various food or beverage items. I love that it can be opened on its own because my previous fridge had a sliding deli drawer but you had to open both fridge doors all the way to access it. This design is so much better and more practical. Having said that this fridge is beautiful with many great features it is not without problems. The design of the cover over the ice bins is not well done since about 50% of the time when you get ice the cover jams and then the freezer will not close. It causes it to abruptly stop while trying to close it and ice cubes fall onto the floor and you have to struggle with it to get it to close. The sliding shelf in the fridge that is designed to allow you to put additional tall items in the fridge has issues as well. It does not click back into place fully when extending it back out so that makes the shelf much less sturdy...possibly a defect with our fridge only. One of the 2 crisper bins looks to be missing an additional plastic strip that goes above the drawer lip so it can cause odors to fill the whole fridge with the smell of vegetables you have in the drawer...the other crisper drawer has the plastic strip so it does not have that problem...again defective only on our fridge or an issue for others as well?. Lastly, the outside of the fridge which is the black glass portion shows fingerprints like crazy which is pretty annoying. My husband is not a fan of the fridge...especially the issues with the ice bin getting stuck and the freezer not shutting easily as a result. He hates even getting ice out of it. If it weren't for the issues I stated above I would probably have given it 5 stars but with the issues I can only give it 3 stars. As for its longevity I can not rate that as we have only had it a couple months. It does run extremely quit, makes enough ice for our daily needs, has had no issues with keeping proper temperature so those are all pluses.

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Review from Samsung US
Helpful?4DNAOPT837SJ15501106816
reply from SEA Care

Hi Bespley, We appreciate you sharing your detailed feedback about your refrigerator and the experience you've had with its features. It’s great to hear you’re enjoying the convenience of the touchscreen, beverage door, and dual ice makers, and we’d like to help address the concerns you mentioned so you can continue to make the most of your appliance. For the issue with the ice bin cover jamming and preventing the freezer from closing, please follow the guide below to check and clear any ice buildup in the bin area. You may click on the embedded link for additional support. Ice bucket is stuck or has a block of ice https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice For the sliding shelf that does not click back securely and the crisper drawer emitting odor, follow the steps in the guide below to ensure that all shelves and drawers are properly fitted and cleaned. You can click on the embedded link for more detailed instructions. Samsung refrigerator shelf/drawer removal and cleaning guide https://www.samsung.com/us/support/answer/ANS10006824/ Should you need further assistance, you may reach us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151212809) to help our team pull up your information. Thank you. ^Camille

Nov 15, 2025
EMan
4 out of 5 stars review

Great Purchase

Right of the bat, service was great and delivery went really well! The fridge had some minor scuffs in the drawers but nothing bad and nothing in the exterior. I am amazed by how quiet this fridge is and how quickly it was cold after I hooked it up. The tech on it works wonderful and I have had no issues with the sync to my phone. I also bought 3 extra panels and the install went as easy as they say it does. I got an amazing deal for it too! The only reason I dont give it 5 stars are bc of minor cosmic issues and the ice maker is a little slow but not the end of the world.

Review from Samsung US
Helpful?4DNAOPT837SJ15501106816
Sep 16, 2025
SayFam
5 out of 5 stars review

Cool features

[This review was collected as part of a promotion.] Had it for a week now and I absolutely love it. The only thing is the ice maker is kind of slow to making ice. Granted, I use a lot of ice. Just giving it some time and seeing if this is normal or I have to see what’s wrong with it. Pretty cool to have the features on it like the photos of your food, opening the door by touch, and the touch screen. I would’ve liked a bigger screen like the older model they have. Overall, very nice and absolutely love it.

Review from Samsung US
Helpful?4DNAOPT837SJ15501106816
Aug 1, 2025
twingirls1boy1
5 out of 5 stars review

Good Cooling

[This review was collected as part of a promotion.] Nice roomy fridge, I really like the center Flex Zone drawer as it is very handy for items i want to access regularly without having to open the entire fridge. Fridge does have a one touch door whcih is very convenient when you have your hands full. Cools well and has a nice beverage center with a pitcher for water. Dual ice maker offers nugget ice as well as cubed. Oh and the Screen is easy to connect with Bixby - have recipes near by for meal time. Easy to clean. Modern, stylish design to give your kitchen a new look.

Review from The Insiders
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Jul 30, 2025
Jon G
1 out of 5 stars review

Horrible brand horrible products

[This review was collected as part of a promotion.] Horrible experience from the start. Trusted Samsung again and let me down again. Fridge won’t connect to internet spent 8 hours on the phone troubleshooting… no resolution. Won’t produce ice and it’s brand new. Garbage.

Review from Samsung US
Helpful?4DNAOPT837SJ15501106816
reply from SEA Care

Hello Jon G, We know how your refrigerator has made you feel. Let us assist you. Please follow the directions on the link below for your ice maker concern. Select the option that connects to your experience to read the information. Check the embedded words and watch the full video for more details. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/ For steps to help with connecting your refrigerator to the internet, please refer to pages 48-49 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202507/20250710110512360/FDR_RF8000F_F-Hub_DA68-04835A_EN_MES_CFR_250703.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150198739) when you message us so our team can retrieve your information. Thank you. -Kimberly

Sep 9, 2025
EspressoShot
5 out of 5 stars review

Beverage Center and Dual Ice Maker Rock!

[This review was collected as part of a promotion.] We were skeptical about the performance of the refrigerator from the bad press that Samsung had from previous years but I have to say that so far I am impressed with the design. Our family absolutely loves the beverage center and the dual ice maker on the bottom. We were constantly refilling bottles and had an external ice maker that we have now retired and are happy to regain the counter space. So far after a week it is performing great, we purchased the 5 year warranty to be safe but rest assure dI will come back to this review and update if things change. As of now very happy with it and would totally reccomend.

Review from Samsung US
Helpful?4DNAOPT837SJ15501106816
Sep 23, 2025
Howie411
3 out of 5 stars review

AI Vision Useless

This is a very nice looking refrigerator but if I was to buy it again, I would have skipped one with AI Vision (i've now turned this off). The photo quality looks like it's from 2000, the resolution is insanely low on them and half the time you can't even tell what it is. This isn't specific to the pictures it takes when you add/remove something which is a whole other issue (I have 8 pictures of milk from all different angles). Back to the camera, even using the Smart Thing App to look at the door storage you can barely tell what you are looking at. Another issue I have is the dual ice maker. While I appreciate having so much ice, I honestly don't see the point of having 2 sizes of the same type of ice. The larger ice is pretty small to begin with. They should have made the "ice bites" crunchy ice like at some restaurants; extra small ice pellets really serve no purpose. My last complaint is the auto-open doors which I've also turned off, first of all the doors only open 3/4 of the way and by the time they do open you could have easily just opened them fully by hand. It's also annoying that when you do go to open them by hand the auto-door tends to activate at the same time. With the above issues out of the way, this refrigerator isn't a total bust. The Beverage center is awesome and love the auto-fill putcher. Also, the amount of space in this frig is crazy. The AI Home screen is decent and as a Samsung phone/tablet family its fits right in and works well.

Review from Samsung US
Helpful?4DNAOPT837SJ15501106816
reply from SEA Care

We care about the betterment of your refrigerator, Howie411. Let us help you out. The AI vision feature is an optional feature of your fridge. To maximize its function, refer to page 61 of the user manual for instructions on how to utilize this feature effectively. The ice maker offers you the option to choose between regular ice cubes that melt more slowly and ice bites to chill your drink faster. With regards to the Auto-Open Door function of your fridge, the door opening angle depends on the following: 1) The level of the floor (left to right, front to back) where the refrigerator is installed. 2) The level of the refrigerator. 3) The amount of food stored in the door bins. For reference, see page 59: https://downloadcenter.samsung.com/content/UM/202507/20250710110512360/FDR_RF8000F_F-Hub_DA68-04835A_EN_MES_CFR_250703.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150814063, to help our team locate your information when you message us. Have a great day. -John