Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Samsung Bespoke AI Vented Laundry Combo All-in-One 5.3 cu. Ft. Ultra Capacity Washer with Super Speed and Vented Electric Dryer for
Samsung Bespoke AI Vented Laundry Combo All-in-One 5.3 cu. Ft. Ultra Capacity Washer with Super Speed and Vented Electric Dryer
4.7 out of 5 stars
stars
1,620 ratings1,620 reviews
  1. 5 stars81% (1,317)
  2. 4 stars13% (213)
  3. 3 stars3% (41)
  4. 2 stars1% (15)
  5. 1 star2% (34)

Member photos

  • +847 images
Sort by |
Showing 121-130 of 1,620 reviews
May 31, 2026
Reviewer name: Berskie
5 out of 5 stars
5 out of 5 stars review

New Samsung all in one

[This review was collected as part of a promotion.] I am absolutely blown away by this 5.3 cu ft. Bespoke AI Vented Laundry Combo! I managed to do 5 loads of laundry in just 24 hours, and it has handled everything beautifully. Its massive capacity allows me to wash huge loads with ease, while the smart automation and efficiency take all the guesswork out of the cycle settings. The integration with the SmartThings app makes tracking progress effortless, and the cleaning performance is top-notch—everything comes out spotless, fresh, and perfectly dry. This appliance is an absolute game-changer!

Review from Samsung US
Helpful?1Z04TZZPAX0815491718724
Jul 28, 2025
Reviewer name: Henry
1 out of 5 stars
1 out of 5 stars review

I wish I could use it!!

I am completely angry with lack of information regarding the delivery and installation of my recent purchase of this washer dryer combo. I made the purchase on July third, and the website said it would be delivered on the 16th. I did not receive it until the 26th. The driver then tells me that they were not installing and that I would need to call to have someone come out to install. When I called, I was told that I have to wait another 2 days until I can even get an appointment set for installation. There is no telling how much longer I will be waiting until they decide to get this installed. Almost a month now and all I have is a large machine sitting in my house that can't be used. Very disappointed in Sams.

Helpful?1Z04TZZPAX0815491718724
reply from Samsung

Dear Valued Sam&#39;s Club Client,<br /><br />We understand how you feel about the installation of your washer/dryer combo set not being done on time. To better assist you, don&#39;t hesitate to contact our Sam&#39;s Club Customer Service department at (800) 749-5367. Call Monday to Friday between 8:00 am and 11:00 pm (ET), Saturday from 9:00 am to 9:00 pm, and Sunday from 12:00 pm to 7:00 pm EST. They can answer your questions or transfer you to your local store to address your concerns and give feedback about your overall experience with this transaction.<br /><br />Have a great day.<br /><br />-John

May 31, 2026
Reviewer name: Lilmoore86
3 out of 5 stars
3 out of 5 stars review

Works great but very wobbly

[This review was collected as part of a promotion.] I bought this product with the pedestal. From day one, even after having a professional come out and level it for me, it has been unstable. Thrashing around violently to the point I need to have someone come out and readjust again. That is the worse of the system. My only other complaint would be cleaning it so much. I have huskies and dog fur is a daily thing. This product doesn't work well with dog fur. You will be cleaning your system weekly. On the plus side, I can throw in my laundry and forget about it. Once it is complete it buzzes my phone. It gives me time to throw in dryer sheets if I choose to or be lazy and let it soldier on. A normal load finish relatively fast too. From wash to dry you can expect it to be done in 120 minutes. Oh and it is dry. Next feature I love, never having to continuously put in detergent. The automated dispenser for detergent and softener is almost forgettable but your system will let you know when you need to fill it up. The system tells you everything you need to know: when to clean it, what is wrong with and how to fix it, and much more. Truly a work of art to build upon.

Review from Samsung US
Helpful?1Z04TZZPAX0815491718724
reply from Samsung

Hi Lilmoore86, Having a washer that takes on tough stains, handles big loads, and adds helpful smart features makes a real difference day to day, and smooth, steady performance during each cycle is just as important. Vibration can happen if the washer isn’t balanced, the load is uneven, or the floor needs adjustment. Making sure it’s on a level surface and distributing the load evenly can help keep it stable. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10007111/ Please keep this reference number for your records: 1152570467. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung truly values your business. Christian Samsung Care

Feb 22, 2026
Reviewer name: Emily
5 out of 5 stars
5 out of 5 stars review

Time Saver to the Max!

[This review was collected as part of a promotion.] What a game changer this laundry dryer combo is! As a working mom I love knowing that when I put clothes into this machine they will be dry and ready to go when I get the notification! No more musty smelling clothes from forgetting about clothes in the washer and not transferring them to the dryer. So glad I made this purchase!

Review from Samsung US
Helpful?1Z04TZZPAX0815491718724
May 31, 2026
Reviewer name: 4kidsdad
5 out of 5 stars
5 out of 5 stars review

Kid friendly

[This review was collected as part of a promotion.] I'm a single father of four children, aged seven, eight, nine, and eleven. As a result, I don't have to worry about them forgetting to put their clothes in the dryer. Additionally, I don't have to worry about them using too much detergent. I absolutely love this!

Review from Samsung US
Helpful?1Z04TZZPAX0815491718724
May 30, 2026
Reviewer name: Old Man Medic
5 out of 5 stars
5 out of 5 stars review

Great features and very good looking

[This review was collected as part of a promotion.] We were a little apprehensive about this unit, and I am on my second load, but it's incredibly quiet, our first load was a super speed with some jeans, shorts and tshirts and it was done in less than an hour. It looks great and the system has been super easy to learn. I will say that it is larger and heavier than most so make sure you got the space. Otherwise I am loving it!

Review from Samsung US
Helpful?1Z04TZZPAX0815491718724
May 3, 2026
Reviewer name: JBallMama
4 out of 5 stars
4 out of 5 stars review

Busy family home

[This review was collected as part of a promotion.] Our Bespoke washer/dryer combo has been a lifesaver for our family of four. With two teens, laundry piles up fast! It handles large loads beautifully, saves time with the all-in-one design, and delivers excellent results every cycle. Quiet, efficient, and perfect for busy households.

Review from Samsung US
Helpful?1Z04TZZPAX0815491718724
May 30, 2026
Reviewer name: Hailey
3 out of 5 stars
3 out of 5 stars review

Great combo, just wish I could connect to the app

[This review was collected as part of a promotion.] I love my all in one machine. It's quite literally a game changer when it comes to washing and drying. I've never had an issue with it cleaning even the toughest of stains and grime. Even my Alaskan king comforter fits in this thing, and it is awesome! I love the ai setting as well! However, it's been months and I cannot get the dang thing to connect to SmartThings! I've even tried to go through every step in the manual, and troubleshoot, and I cannot get it connected. There's an AP button, but you must be connected to the WiFi to use it which makes no sense to me. It's a bummer because I love my smart home. But we have been able to use the washer without the feature. It's just a little upsetting.

Review from Samsung US
Helpful?1Z04TZZPAX0815491718724
reply from Samsung

Hi Hailey, Having a washer that handles tough loads, large items, and smart features smoothly makes a big difference day to day, and getting connected to SmartThings is an important part of making the most of those features. Connecting to SmartThings is usually simple, but issues can happen due to Wi-Fi setup, pairing steps, or connection mode. Making sure the washer is in AP mode and your phone is on a 2.4 GHz Wi-Fi network can help. If the connection doesn’t go through, try checking your network, restarting the washer, and going through the setup again. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10007331/ Please keep this reference number for your records: 1152569787. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung truly values your business. Christian Samsung Care

Mar 1, 2026
Reviewer name: Not4me
2 out of 5 stars
2 out of 5 stars review

BEFORE YOU BUY… honest review of why I miss my set

I have had my machine for 2 months now and quickly realized how I miss my old set. This is supposed to save time, however nothing is fully dry unless I run the dryer separately. There are limited options provided when running both wash/dry setting. If you are lucky enough to have a dedicated laundry room, then this point won't apply. But if you have a laundry room that is shared with door leading into the garage, This may apply to you. We had to run out drainage hose and water lines to accommodate the awkward and large size of the machine. In order for our laundry door and the door leading to the garage from banging up against the machine and because you can't switch the placement of the door to swing out a different way. Options may be VERY limited. It is not a pet friendly machine as all my dark clothes appear to collect more dog hair then the vent itself. The drum is so small that I'm actually having to do smaller loads which means this combo really isn't “time saving”. I now have to take all of my washable rugs to the laundry mat. There's a setting that you have to drain the water, however they place the valve at the bottom of the machine. However the placement I feel it was an after thought rather than thinking things through and realizing that gravity is a thing. The hose is at the bottom and can't drain into a bowl/bucket because of a) the hose is too small and b) it can't properly drain due to gravity (the hose would be in an S shape) In total— if I could have a do over. I WOULDN'T buy this machine

Review from Samsung US
Helpful?1Z04TZZPAX0815491718724
reply from Samsung

We appreciate the information you provided about the drying results, space considerations, and drain hose placement, and we understand how these points matter in your setup.   The article below outlines key checks that can help improve drying results, including load size, lint filter care, heat exchanger cleaning, proper drainage, and cycle selection.   Samsung Bespoke AI Combo is not drying clothes. https://www.samsung.com/us/support/troubleshoot/TSG10006774/   Samsung’s installation guide highlights allowing space for ventilation, routing the water lines properly, and positioning the drain hose at the correct height while keeping enough clearance for wiring and hose movement.   How to install your ventless Bespoke AI Laundry Combo. https://www.samsung.com/us/support/answer/ANS10000975/   If the symptoms continue after trying the steps, please reach out through the support options below and include the reference number 1152190004 for quicker assistance.   Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)   Samsung really appreciates your business, and we thank you for taking time to reach out to us!

Mar 8, 2026
Reviewer name: Anne12
5 out of 5 stars
5 out of 5 stars review

Great start!

[This review was collected as part of a promotion.] We have only had our machine for a week, but it has been great so far! I love being able to start a load and come home to i finished and ready to fold. The only issue we have is that it didn't come with the correct manuals. It came with manuals for a set of a separate washer and dryer. I printed manual that matches our machine would r super helpful. (Using the digital one online is cumbersome.)

Review from Samsung US
Helpful?1Z04TZZPAX0815491718724