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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size
4.5 out of 5 stars
stars
2,526 ratings897 reviews
  1. 5 stars76% (1,915)
  2. 4 stars12% (314)
  3. 3 stars5% (117)
  4. 2 stars2% (61)
  5. 1 star5% (119)

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Showing 31-40 of 897 reviews
Oct 13, 2021
Reviewer name: the worst
1 out of 5 stars
1 out of 5 stars review

don't buy these

So I've wasted over $90 on these I used to buy them had no problems they redesigned them I ordered them they sent me the wrong size so those are garbage then I bought another one at the store right size and every single pair rip up the side as soon as you put them on so I buy another box thinking I might have done something no same thing rip right up the side so best idea anybody even looking at a review which I tend to forget to don't buy these they are horrible now I'm stuck with a hundred dollars out having to go buy them somewhere else

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing and tearing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 11, 2021
Reviewer name: rhuff
1 out of 5 stars
1 out of 5 stars review

Bad...

One of the reasons I have kept my Sam's Club membership active is to buy these for my husband, who has Parkinson's and Alzheimer's. They used to fit well, were absorbant enough to get him through the night, and he could usually get them on and off himself. Now they are ridiculously small and uncomfortable. The "improvements" are terrible.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning. We appreciate you contacting us. We’re disappointed to hear that your husband’s recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Oct 3, 2021
Reviewer name: rkowal
1 out of 5 stars
1 out of 5 stars review

men's disposable underwear

This new product stinks!!! The L/XL hardly fits my husband where the previous ones were comfortable and well fitting. The absorbency is terrible!!! We are changing his underwear after only a few hours of use. The old ones use to absorb so much more urine and allow for longer periods of time between changes. Since trying these, we need to limit our outings based upon when his underwear will need to be changed. The fabric is scratchy and has actually caused chaffing. This product needs to be discontinued.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your husband's recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further..

Oct 21, 2021
Reviewer name: Eric 45
1 out of 5 stars
1 out of 5 stars review

Worst upgrade ever!

Nothing about this redesign is better than the old design. This version is less than half as effective and absorbent. Most of the reviews I've read are now negative. The friends I've recommended this product to are as disappointed now as I am, if not more! Why in the world would you fix it if it ain't broke? Please correct this mistake for your customers sake! Yours truly Eric 45

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Eric. We are sorry to hear about your experience as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 1, 2021
Reviewer name: Allie
1 out of 5 stars
1 out of 5 stars review

Terrible!!!!!

I have used these diapers for years and now they changed the size and absorbency on them, they are way too small on my dad and he pees all over his covers and we have to change his sheets everyday, this is unacceptable, I'm mad I bought 4 boxes because I thought they just changed the look of the box to find this out! I even threw away my receipt because I was so confident I wouldn't need it, I want my money back this is BS!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

We appreciate you contacting us Allie. We’re disappointed to hear that your dad's recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Dec 5, 2022
Reviewer name: Rich
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Underwear that fill the bill.

Excellent product. Saves us a lot of time and money. I am a Prostate Cancer survivor. 10 years ago and last June. Both times I was required to wear either Pads of underwear. After Radiation treatment things were different and the underwear became very important. You have a great product and I will continue to purchase them from Sam's as they do what I need and the cost is reasonable.

Helpful?6B08GMGCUQPT15490163998
Oct 6, 2021
Reviewer name: SuzyQ
1 out of 5 stars
1 out of 5 stars review

Not Pleased

Just want to express my opinion on a product I have purchased for husband for sometime, always with satisfaction, till now. The recent product change to the Total Protection Underwear for men, UPC# 1 93968 07831 7, S/M 92 count versus the prior item, I must say, does not even compare.. The fit, absorbency and comfort are all very inferior to the previous item. I must say, that just the changes in packaging, should have been enough of a bump on the bottom line, but I guess you just could not stop there. Well, I will not purchase anymore, not even for home use, let alone for any secure feeling, if he is out in the public. I just would not want my husband to experience any embarrassment.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Hi Suzy. Thank you for your feedback. Providing consumers with a high quality product is very important to us and we take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. If you have any further questions or concerns, please reach out at 888-301-0332 - we look forward to hearing from you!

Aug 27, 2021
Reviewer name: Bluestar
1 out of 5 stars
1 out of 5 stars review

New product design is terrible.

I have been using the previous version of this product for over 1 year and was very satisfied with it. The newly designed product in L/XL is about 2/3 the overall size of the previous product. I have a 38-40 waist and they are tight on me. They are supposed to fit up to a 54 waist! The pads are also not as absorbent as the previous version. This is a good example of a cheaper and poorer quality version of the previous. Do not buy!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Bluestar! We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 7, 2021
Reviewer name: Ron
1 out of 5 stars
1 out of 5 stars review

Do not buy!!

I have used these for years. This recent change is horrible. Read all of the other people's similar comments to see a similar theme. They are too small now (using the L-XL size), uncomfortable, not as absorbent, don't even 'feel' as good in hand. If they don't go back to a good product that didn't need "improvement", these will be the last ones I buy. Wake up Sam's--you've got a problem here that needs fixing ASAP.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Hi Ron..We appreciate your feedback. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 14, 2021
Reviewer name: NicknamesStink
1 out of 5 stars
1 out of 5 stars review

"New Improvements" are NOT Improvements!!

As a caregiver for my husband Sam's has made my life much more difficult. The new "improved' men's S/M diapers are junk. My husband is slim, has a 33" waist, and no butt and these new improved diapers are no good at all. 1. They are way tighter and smaller. 2. They are not nearly as absorbent and leak WAY more making it necessary for me to have to be change them more often. I have to use 3 times as many during the night now. 3. I now have to change the sheets every night due to excessive leakage. 4. I nowhave more laundry too do in my spare time. And don't tell me to use a pad. They bunch up, shift all around and are very uncomfortable to sleep on causing bed sores. In addition they are an expense I did not have before the "improvements" to these diapers. Sam's, BRING BACK THE ORIGINAL ONES!! Help out caregivers instead of making our lives more difficult!!!! Or another thought is to market these as a "Dress Up" slimmer less bulky style for going out to dinner, movies, etc. when being worn with dress pants. Just make sure to bring a couple of spares with you. You are going to need them!!!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Afternoon and thank you for your loyal patronage, feedback and suggestions. Our sincere apologies for any hardship or inconvenience regarding these changes. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for your husband or other options.