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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size

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Showing 41-50 of 892 reviews
Aug 27, 2021
Bluestar
1 out of 5 stars review

New product design is terrible.

I have been using the previous version of this product for over 1 year and was very satisfied with it. The newly designed product in L/XL is about 2/3 the overall size of the previous product. I have a 38-40 waist and they are tight on me. They are supposed to fit up to a 54 waist! The pads are also not as absorbent as the previous version. This is a good example of a cheaper and poorer quality version of the previous. Do not buy!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Bluestar! We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 9, 2021
slowrunningnurse
1 out of 5 stars review

terrible, not new and improved

As other reviewers have noted the new and improved changes have made these disappointing and unusable. The sizing has changed and my 95 year old father can no longer get these on despite buying the same size. Worse than that though is the fact that these leak. He has never had any issues previously with these leaking until the most recent "new and improved" package arrived. This is so disappointing to caregivers who count on these as an economical but effective solution for incontinence issues. I am now having to experiment with other brands to find the fit and absorbency that these used to provide. Please correct the quality issues. Anyone else that finds these unsatisfactory, take the time to live chat with customer service for a refund.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Thank you for your feedback. Our sincere apologies for the sizing issues and leakage. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Oct 21, 2021
Eric 45
1 out of 5 stars review

Worst upgrade ever!

Nothing about this redesign is better than the old design. This version is less than half as effective and absorbent. Most of the reviews I've read are now negative. The friends I've recommended this product to are as disappointed now as I am, if not more! Why in the world would you fix it if it ain't broke? Please correct this mistake for your customers sake! Yours truly Eric 45

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Eric. We are sorry to hear about your experience as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 7, 2021
Ron
1 out of 5 stars review

Do not buy!!

I have used these for years. This recent change is horrible. Read all of the other people's similar comments to see a similar theme. They are too small now (using the L-XL size), uncomfortable, not as absorbent, don't even 'feel' as good in hand. If they don't go back to a good product that didn't need "improvement", these will be the last ones I buy. Wake up Sam's--you've got a problem here that needs fixing ASAP.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Hi Ron..We appreciate your feedback. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Apr 5, 2023
moto
4 out of 5 stars review

Verified Purchase

Why pay more?

Better fit & feel than the Walmart Assurance brand, but still room for improvement. Like them better than Depends & much cheaper. Pay attention to size, bought small/medium size for 32-33 in. waist, large would have been way too bulky & uncomfortable.

Helpful?6B08GMGCUQPT15490163998
Sep 8, 2023
Unknown
3 out of 5 stars review

Verified Purchase

L/XL not a true fit

I rated a three due to the fact that XL is to small. If the package reads L/XL this will not fit someone who wears XL. I purchased XL other brands and they fit perfectly for my father. Other than them not fitting this is a great product no leakage. I also purchased XXL for my father but they were too big. I wish they would offer XL.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Oct 3, 2021
rkowal
1 out of 5 stars review

men's disposable underwear

This new product stinks!!! The L/XL hardly fits my husband where the previous ones were comfortable and well fitting. The absorbency is terrible!!! We are changing his underwear after only a few hours of use. The old ones use to absorb so much more urine and allow for longer periods of time between changes. Since trying these, we need to limit our outings based upon when his underwear will need to be changed. The fabric is scratchy and has actually caused chaffing. This product needs to be discontinued.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your husband's recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further..

Aug 22, 2023
Cheapskate10
3 out of 5 stars review

Verified Purchase

Mixed feelings on this

I usually have no problems with Member's Mark brand so I chose this as a less expensive version of Depends. Although I like the fact that it's also a slim product, the fact that the sealing method is causing a lot of unwanted extra sealing on the underwear itself is driving me crazy besides wasting time. Sometimes they open easily and sometimes you actually rip into the fabric trying to separate. The extra seals are sometimes near the top and sometimes further down ripping the main section. Based on reviews of others, this is obviously not a one-time problem with this batch. Please fix it. The only other thing I will add is the lumping the sizes. Although I'm sure this is a cost-saving move, I really prefer that Depends provides the most appropriate option to size.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Afternoon, thank you for your feedback. Providing our customers with a high quality product is very important to us. So sorry you had this recent experience. We would like to find out more information if you still have the product available. Please call us at 888-301-0332 at your convenience.

Sep 29, 2022
Rach1025
1 out of 5 stars review

Not as good as they used to be

We bought these before they changed them with the "new and improved sizing". The new sizing is too tight and because it doesn't fit right, doesn't reach his waistline. it is very difficult for my father to take on and off. It used to be a very comfortable undergarment. He is a slight build so his size is not the problem. Need to change back to the way they used to fit.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Dec 5, 2022
Rich
5 out of 5 stars review

Verified Purchase

Underwear that fill the bill.

Excellent product. Saves us a lot of time and money. I am a Prostate Cancer survivor. 10 years ago and last June. Both times I was required to wear either Pads of underwear. After Radiation treatment things were different and the underwear became very important. You have a great product and I will continue to purchase them from Sam's as they do what I need and the cost is reasonable.

Helpful?6B08GMGCUQPT15490163998