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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size

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Showing 111-120 of 883 reviews
Sep 14, 2021
NicknamesStink
1 out of 5 stars review

"New Improvements" are NOT Improvements!!

As a caregiver for my husband Sam's has made my life much more difficult. The new "improved' men's S/M diapers are junk. My husband is slim, has a 33" waist, and no butt and these new improved diapers are no good at all. 1. They are way tighter and smaller. 2. They are not nearly as absorbent and leak WAY more making it necessary for me to have to be change them more often. I have to use 3 times as many during the night now. 3. I now have to change the sheets every night due to excessive leakage. 4. I nowhave more laundry too do in my spare time. And don't tell me to use a pad. They bunch up, shift all around and are very uncomfortable to sleep on causing bed sores. In addition they are an expense I did not have before the "improvements" to these diapers. Sam's, BRING BACK THE ORIGINAL ONES!! Help out caregivers instead of making our lives more difficult!!!! Or another thought is to market these as a "Dress Up" slimmer less bulky style for going out to dinner, movies, etc. when being worn with dress pants. Just make sure to bring a couple of spares with you. You are going to need them!!!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Afternoon and thank you for your loyal patronage, feedback and suggestions. Our sincere apologies for any hardship or inconvenience regarding these changes. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for your husband or other options.

Nov 8, 2021
Michael J
1 out of 5 stars review

Not Like Before

Sam's must have a new supplier; not only is the packaging different, but the underwear (size L/XL) no longer fits at all comfortably. It is too tight in the waist and below, as if it were a S/M size! I will return the unused (79) underwear and have ordered the Depends brand after using the Makers Mark brand for 2 years.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Hi Michael! We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Oct 5, 2021
Paula Black
1 out of 5 stars review

Product Change

I have been buying this product for years for my mentally disabled brother. This new product is trash , the sizing is way off and cheaply made. People that use this product are disabled and most are on a limited income , Do you not Care about that ??? This product needs to be pulled from the shelves immediately ! Bring back the old perfect product or I will be forced to go elsewhere. I am so Angry with Sams Club I am seriously thinking about canceling my membership and Sams Credit Card. Something Must be done Immediately !

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Paula. We are sorry to hear about your brother's experience with sizing as we want our underwear to fit and perform their best for him. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 6, 2021
SuzyQ
1 out of 5 stars review

Not Pleased

Just want to express my opinion on a product I have purchased for husband for sometime, always with satisfaction, till now. The recent product change to the Total Protection Underwear for men, UPC# 1 93968 07831 7, S/M 92 count versus the prior item, I must say, does not even compare.. The fit, absorbency and comfort are all very inferior to the previous item. I must say, that just the changes in packaging, should have been enough of a bump on the bottom line, but I guess you just could not stop there. Well, I will not purchase anymore, not even for home use, let alone for any secure feeling, if he is out in the public. I just would not want my husband to experience any embarrassment.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Hi Suzy. Thank you for your feedback. Providing consumers with a high quality product is very important to us and we take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. If you have any further questions or concerns, please reach out at 888-301-0332 - we look forward to hearing from you!

Aug 27, 2021
Bluestar
1 out of 5 stars review

New product design is terrible.

I have been using the previous version of this product for over 1 year and was very satisfied with it. The newly designed product in L/XL is about 2/3 the overall size of the previous product. I have a 38-40 waist and they are tight on me. They are supposed to fit up to a 54 waist! The pads are also not as absorbent as the previous version. This is a good example of a cheaper and poorer quality version of the previous. Do not buy!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Bluestar! We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 29, 2021
Les
2 out of 5 stars review

sizing is way off!

I used to get the item # 980281142 underwear diapers in L/XL fit great worked well comfortable! But I guess they cost too much or didn't sell enough, any way the new ones are alot smaller, I'm a 40 waist, but the l/xl now is very tight. Can't imagine how someone lager then me could ever wear these. Bring back the older style Please!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Les. We are sorry to hear about your experience with the fit. We promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 13, 2021
the worst
1 out of 5 stars review

don't buy these

So I've wasted over $90 on these I used to buy them had no problems they redesigned them I ordered them they sent me the wrong size so those are garbage then I bought another one at the store right size and every single pair rip up the side as soon as you put them on so I buy another box thinking I might have done something no same thing rip right up the side so best idea anybody even looking at a review which I tend to forget to don't buy these they are horrible now I'm stuck with a hundred dollars out having to go buy them somewhere else

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing and tearing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 10, 2021
Bad Underwear
1 out of 5 stars review

Maximum Absorbency Men's Underwear

I bought these new Mens Maximum Absorbency Underwear and when I tried on the first pair I couldn't hardly get them on (L/XL). I only weigh 185 lbs and I have a 40" waist but these new underwear do not fit like the old ones did. They are very tight and I returned them to Sams Club. Guess I have to buy then from another manufacturer.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Aug 26, 2021
Jim
1 out of 5 stars review

Adult diaper change

I’m agreeing with the men and women who have been reviewing this product. They cut me in half. I’m fairly sure this is a cost savings for your company or the change wouldn’t have occurred. You folks need to listen to your customers when so many are complaining about the same product. Unless you don’t care, which is probably why.

Helpful?6B08GMGCUQPT15490163998
Sep 29, 2022
Rach1025
1 out of 5 stars review

Not as good as they used to be

We bought these before they changed them with the "new and improved sizing". The new sizing is too tight and because it doesn't fit right, doesn't reach his waistline. it is very difficult for my father to take on and off. It used to be a very comfortable undergarment. He is a slight build so his size is not the problem. Need to change back to the way they used to fit.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.