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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size
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4.5 out of 5 stars
stars
2,527 ratings897 reviews
  1. 5 stars76% (1,916)
  2. 4 stars12% (314)
  3. 3 stars5% (117)
  4. 2 stars2% (61)
  5. 1 star5% (119)

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Showing 101-110 of 897 reviews
Sep 8, 2021
Reviewer name: Lisa
1 out of 5 stars
1 out of 5 stars review

Terrible Change

I buy these for my father-in-law. Today while visiting with him he told me that he can barely get them pulled up. What happened to the ones you used to have I believe his last order was for 4 boxes. Sorry that you have obviously changed your manufacturer of this product!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Lisa! We appreciate you contacting us. We’re disappointed to hear that your Father-in-laws recent experience with our new underwear did not meet his expectations. We value all feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Nov 6, 2021
Reviewer name: El24
1 out of 5 stars
1 out of 5 stars review

Disappointed

Bought this item for my husband several months ago. VERY disappointed!! run too small and I could see my husband was very uncomfortable wearing them. Don't fix what was working. Your new product on the waist goes to 37" and your previous product went to 40." That's a big difference.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Nov 12, 2021
Reviewer name: NS
1 out of 5 stars
1 out of 5 stars review

No longer fit

I’ve been buying these for about 8 years. Have always got S/M they fit my father perfectly. He has not gained weight but these are now very tight. They leave marks on his stomach and leg and he’s starting to get a rash from the leg band being too tight. I buy 2 of these cases so now I have 150 left that I am hesitant to use.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

May 24, 2023
Reviewer name: Caregiver
1 out of 5 stars
1 out of 5 stars review

Disappointing revamp of this product

We bought this product for my husband monthly for 4 years after his stroke, until they revamped the size range, reducing the S/M, which was up to 40", down to 37". They no longer fit. Tried to go to the L/XL, but they actually fit even tighter than the revamped S/M at the waist/hip and he couldn't wear them either. The L/XL hip/waist configuration is very strange and tight. Very disappointed in the revamp. Was a great product and a perfect fit before the revamp. After a lot of trial and error found another product (Smith's Food Center generic S/M) that is identical to what these were before the revamp and switched.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Afternoon and thank you for your feedback. Our apologies for your dissatisfaction. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 6, 2021
Reviewer name: sammy
1 out of 5 stars
1 out of 5 stars review

Awful!!!!

I have been buying the old ones for a family member with incontinence problems for some time. Today, tho, when i came home with 2 boxes of the new ones, he roared "take 'em back . . . they're awful!" When I asked why, he said "they don't fit and they leak all over the place." I guess in my absence he had tried the new ones from a previously purchased box. How could "new and improved" be so much worse?!!! I started reading reviews and see he's hardly alone in his opinion. Sam's, please fix the problem!!!!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Sammy. Thank you for your feedback. We will certainly pass this along. We are sorry to hear about your family member's experience with sizing and absorbency. We promise to refund or replace any item you find unsatisfactory. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 10, 2021
Reviewer name: YT
1 out of 5 stars
1 out of 5 stars review

NOT an improvement

Have used Member’s Mark L/ExtraLarge men’s for past four years. This redesigned version misses the mark. It is too tight, too small, leaves gaps especially on inner thigh area. My husband wants the comfort of the old design back. Member’s Mark should not have “fixed” something that wasn’t broken. Bring back the old design and make happy customers.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Mar 4, 2026
Reviewer name: Me
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Wxcellent

They are what they say

Helpful?6B08GMGCUQPT15490163998
Apr 10, 2026
Reviewer name: Jay
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Underware

Good

Helpful?6B08GMGCUQPT15490163998
Oct 3, 2023
Reviewer name: FTX42
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

No good

Rips at side seems while wearing them!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning. Our apologies for this occurrence. We aim to delight our members and promise to refund or replace any item you find unsatisfactory. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Dec 30, 2022
Reviewer name: Deb
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great absorbency

Better than any name brand I’ve bought

Helpful?6B08GMGCUQPT15490163998