Excellent printer with great features!

Great Printer. Easy setup. Love it.

My complaint concerns HP printers and their setup process, which appears to pressure customers into enrolling in their Instant Ink subscription service. I previously owned an HP printer and accepted a promotional Instant Ink offer. After the promotion ended, I realized the subscription service did not meet my needs. When I attempted to cancel, I was unable to do so easily and it appeared the service was somehow tied to the device on the backend. More recently, I purchased a new printer, the HP OfficeJet Pro 8128e. During the required setup process through HP’s app, I was prompted to register the printer. The process proceeded normally until I reached a page offering up to 12 free months of Instant Ink. However, there was no option to decline or bypass the offer. I attempted the setup using both the mobile app and a laptop, but encountered the same issue and could not proceed without accepting the offer. I contacted HP customer support and spent approximately 41 minutes on the phone with a representative and later a supervisor, but they were unable to resolve the issue. Because of this, I will be returning the printer. Customers should not be forced to accept a subscription offer in order to complete setup of a product they already purchased. If I could rate them a 0 I would.

Great printer !!!

No complaints

Seemed easy to set up but won't print from my phone after 2 hours trying everything I can find and exploring available customer service options. Little instructions provided.

Excellent printer at an exceptional price!

I’ve had several printers and this one is the worst. Constantly jammed, extremely slow. Have probably had it work once or twice with no issues. I hate this thing! Nothing but aggravation.

Great printer

Do not buy. The instant ink makes it so hard to operate. It locked our printer even though we followed all directions and then couldn’t connect to it so we couldn’t print. So dumb.