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Customer reviews for Backyard Discovery Malibu Cedar Swing Set for
Backyard Discovery Malibu Cedar Swing Set
4.3 out of 5 stars
stars275 ratings233 reviews
  1. 5 stars64% (176)
  2. 4 stars19% (52)
  3. 3 stars4% (12)
  4. 2 stars4% (10)
  5. 1 star9% (25)

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Showing 21-30 of 233 reviews
Oct 23, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Great Playset !

Excellent playset! Hire a local assembly company.

Helpful?1M0VIXO25RB015448023899
reply from BYDSales

We appreciate the 5-star review.

Apr 1, 2019
Jessica
4 out of 5 stars review

Verified Purchase

Kids love it, beware of delivery...

My kids love this swing set/ club house combo. Quality of material is as expected for price. Takes a few days to assemble and must have two people at a time to help (good thing my husband has been in the trades for 20 years). Instruction manual is pretty advanced and lacks good description. Beware of delivery it says free, but if you do not have a way to get 4- 200 lb boxes out of the back of a freight truck they charge you $170 to use the tailgate lift and they will just drop it off at driveway.

Helpful?1M0VIXO25RB015448023899
reply from BYDSales

Thank you for taking time to leave us a review!

Dec 30, 2021
GH
1 out of 5 stars review

Verified Purchase

Sliding into Disappointment

I paid a considerable amount of money for a Quality-Cedar Wood playground set only to received a cheap version of a slide. What a disappointment as the slide is the highlight of most every playground. Instead of being one solid component it comes as a long flat flimsy piece of plastic requiring multiple sections and pieces be added to it to create the illusion of a slide. I have seen older versions of this set and they came with real slides, so I thought I knew what I was getting when I made the purchase. I had done my homework. Joke is on me, now I have to go buy a slide.

Helpful?1M0VIXO25RB015448023899
reply from BYDSales

We would like to help you out with this. Contact our Customer Advocate Team at 800-856-4445 8a-6p CT. The slide that comes with the Malibu swing set has been on our sets and proven to last for many years as the one piece slide does. However, we are happy to assist you with a one piece slide.

Aug 7, 2019
Robin
1 out of 5 stars review

Verified Purchase

Tiny house more like it

I thought having two landings that this structure would be big but it is tiny and cramped. The boards aren’t always stamped on the correct side to hide the board identification so every so often we have a board with a blue piece number showing. They also in directions aren’t very clear about positional and if you over look something about board placement with guide holes wrong you have to go back and redo it when five steps later those holes aren’t there. they should stamp board directionally. Always on top on back vs random stamps on opposite sides and bottoms top design. If they were always stamped on top and back positioning of boards would never be wrong and stamps would be hidden upon completion. Save your money. This is not worth $1200+ dollars. After putting together you have to pay for sealant or your warranty is voided too.

Helpful?1M0VIXO25RB015448023899
reply from BYDSales

Robin, Thank you for your feedback. Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. We hope that you will give Backyard Discovery another chance in the future.

Sep 5, 2017
Stacy17
4 out of 5 stars review

Verified Purchase

Kids love it!

We bought this set for our kids. The set looked particularly small when it was delivered as it showed up in 4 boxes. However the parts are not in any particular order so it is time consuming finding all letters and numbers. Also had a hard time figuring some out as they were doubled stamped making 5 to look like 8 and so on. The biggest fit we had was that we didn't receive enough bolts. After 2 separate trips to the hardware store for missing bolts and 3 missing boards the set is now complete. It took us 4 nights with 4 people to put this set together, working around 4 hours a night on it. However it is together now and the kids are happy and play on it nightly!

Helpful?1M0VIXO25RB015448023899
Jun 24, 2019
Momofboys
1 out of 5 stars review

Verified Purchase

Poor quality

Wood is light weight and marks up extremely easy. Small forts compared to Gorilla brand. Instructions were backwards or told you to undo things. Kids bounce up off slide. Swing beam held to fort with just 2 screws. Space under short fort not usable. Need shutters on window by stovetop so the rain wont eat away the stickers. Wouldnt get another one of this brand.

Helpful?1M0VIXO25RB015448023899
reply from BYDSales

Thank you for your feedback. Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. We hope you that you are willing to give Backyard Discovery another chance in the future.

Dec 29, 2016
Jmac
4 out of 5 stars review

Verified Purchase

They loved it!

We purchased this for our daughters, ages 4, 7, and 8 for Christmas this year. The girls love it but the assembly was very time consuming. We wanted it assembled and in our yard on Christmas morning. It took my husband and another guy, both construction type guys, two full days in our shed plus 4 hours on Christmas eve after the girls went to bed to get it assembled. It is a great product, but be prepared for the assembly.

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Jul 24, 2020
Toolmon
4 out of 5 stars review

Verified Purchase

Sturdy Playset

Well designed cedar playset. Very sturdy when completed and the grand kids love it. The instructions need to be more specific and fine tuned for assembly. There were several areas that did not make good sense and the sequence was less than efficient.As the fine prints states, the entire set has to be sealed to insure the warranty applies. This process required 3 gallons of outdoor oil sealant and literally took an entire day w/ four adults working on it. The required assembly time was greatly under estimated, @ 20+ hours for two adults. We easily spent in excess of 50+ hours to do it well.

Helpful?1M0VIXO25RB015448023899
reply from BYDSales

Thank you for your review and sharing your experience.

Aug 26, 2019
got milk
1 out of 5 stars review

Verified Purchase

Very poor quality.

We purchased this for our grandchildren and what a mistake that was. Wood was dry and cracking right out of the box. Hardware was a complete mess. Missing parts and many leftover parts as well. Over priced for what received.

Helpful?1M0VIXO25RB015448023899
reply from BYDSales

Thank you for your feedback! Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. We would encourage you to reach out to our wonderful customer service group at 1-800-856-4445 to resolve your issues or for any additional assistance.

Oct 12, 2016
ammbla
5 out of 5 stars review

Verified Purchase

Perfect Size

We thought this was maybe going to be too big but it is a great size. We had professionally installed and they did it in 6 hours. Very sturdy and the kids love it.

Helpful?1M0VIXO25RB015448023899