Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range w/ Air Fry forMember photos
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Minor defects_ Check between Top side and oven
There are some minor defects. It's been two days since I purchased it. So, I'm not sure if there are any other performance issues. There is a gap between the top and the oven, and there is a bolt hole in the middle that is not fastened. I reported it to the service chat, but since I did not choose the option to have it installed by a professional ($25), they told me to call an installer. However, the installation is just connecting the power cord and plugging it into an outlet.
We understand your worries about the minor defects you're seeing in your new range, Ilhak. You can contact our Support Team via the link below to speak with a live representative and receive additional assistance with your unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1149804212) to help our team locate your information when you message us. Have a great day. -John
Great features
[This review was collected as part of a promotion.] I was very much surprised at all the functions this range has. I wasn't aware until a few days in. I love the fact that I can make my dehydrated fruits, bread proofing and air frying, I bake my own bread every 2 weeks. The bread proofing is very important to me in the winter. What's so important to me is thst I can start my range when am away, coming home to an already warm oven. I can't state enough of how much I enjoy my samsung range.
Almost a perfect gas range!
[This review was collected as part of a promotion.] Almost a perfect gas range! High heat on the front two burners. Don't use the simmer burner very much. We use the center griddle all the time. I wish it were cast iron and a little bit more low-profile and narrow. It is hard to use sauté pans on the front side burners while heating up tortillas on the center griddle. Haven't nailed down the Air Fryer. Needs a little more time than our countertop air fryer. The stove is fantastic. With a few tweaks, it would be perfect.
Expensive Paperweight
This is one expensive paperweight. Only a couple years old and glass top is separating from top. Fan is making noises. Oven doesn't keep set temp. Display will do weird things when the oven gets steamy. i will never purchase another Samsung appliance. DO NOT PURCHASE.
Hi there, We understand the significance of a working range in your household. Let's help you out. Please refer to the links below to address your concerns with your range. For tips, browse over the hyperlinks. Samsung oven fan is making a noise, not working, or won't turn off: https://www.samsung.com/us/support/troubleshooting/TSG01001942/ Samsung oven temperature issues (See "Oven temperature does not match thermometer"): https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-temperature-does-not-match-thermometer-2 Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149713188, to help our team locate your information when you message us. Have a great day. -John
Smart Things App does not work
Oven works, but the feet do not have protection like our old one did & scratched the heck out of our floor. Supposedly a "smart" oven, but the Smart Things app does not work & and no one in "support" can help, transferred all over & then sitting in limbo over an hour with not response. Wish we had bought a Bosch, or any other brand. Do not buy if you want a smart oven.
Hi Keaton, It’s clear that you value quality, functionality, and reliability—especially when it comes to smart home products. We're here to support you with helpful information. On many Samsung ranges—and similar models from other brands—the feet or leveling legs are typically made of hard plastic or metal without protective padding. These components are primarily designed for stability and height adjustment, not floor protection. If the range is pushed or slid into place without a protective layer (such as felt pads or a floor mat), the unprotected feet can scratch the flooring, particularly wood, vinyl, or other softer surfaces. This can happen for several reasons: 1. Installation Practices: If the range is pushed instead of carefully lifted or guided with sliders, the feet may damage the floor. 2. Weight of the Appliance: Due to the range’s weight, even minor movements can cause pressure that leaves marks. 3. Type of Flooring: Some floor types are more vulnerable to scratching from hard appliance legs. Regarding the SmartThings app, some functions may not work smoothly if the Wi-Fi signal is weak or the range is installed in an area with poor coverage. If the range cannot detect your home’s Wi-Fi, it won’t be able to connect to any device using the SmartThings app. To help with this, please refer to the link below. It includes step-by-step guidance and additional resources, including the option to set up an appointment if needed: Cannot connect to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01003481/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150422190 to help our team pull up your information. Leo
Exceptional oven at this price.
[This review was collected as part of a promotion.] This unit is great. The built in air fryer works like a charm and having a convection oven saves time and energy. The top seems durable and scratch resistant. It heats up water in no time flat. The unit is a perfect size for the two of us as our kitchen is laid out in a weird way. My only complaint is that the bottom drawer under the oven is small.
Love the Cooktop
[This review was collected as part of a promotion.] the cooktop has far exceeded my expectations, the air fryer, never expected the performance we have received since using it, cooks to perfection. I love the ease of cleaning and the other features, different size cooking elements, warming element and its Bluetooth. who would think you could control the stove with your phone. absolutely love it
Super efficient
[This review was collected as part of a promotion.] Truly surprised with the efficiency of this range. Changed from a gas convection and the oven comes to temp in half the time and food cooks in 2/3 the time! The air fry setting is great for fries and roasted vegetables. Come out super crisp!
Its average
[This review was collected as part of a promotion.] There are few issues with the model. 1. Cast iron grills provided to put on stove are not designed properly. It should be circular where the flame is. But i find horizontal bar right in center of flame which is not stable for pots 2. Flame control in burners. Out of five one burner has 2, one small circle and one outer. In low setting only inner shd be burning Flame. Controlshd be smooth All 4 burner sizes shd be designed for different style of pots and pans
Hi Satish, Thank you for taking the time to share your experience—what you’ve described highlights some important areas that can really affect how enjoyable and efficient cooking feels day to day. We are here to provide insight into the griddle and the burners of your range model. While a circular shape might seem like the natural fit for the flame, a rectangular design actually offers some practical benefits. It provides a larger, more versatile cooking surface, allowing you to cook multiple items at once. Plus, rectangular grills or griddles often align better with the burner layout, especially when ranges have elongated or bridge burners, helping to distribute heat evenly. This shape also makes it easier to use other burners alongside, giving more flexibility in cooking different dishes simultaneously. So, the rectangular design aims to balance stability, heat distribution, and overall cooking efficiency. The center oval burner provides optimal temperatures specifically designed for griddle cooking, delivering even heat over a large surface area. The stove has five burners tailored for different cooking needs. The Right Front (18,000 BTU) delivers powerful heat for boiling and high output. The Right Rear (5,000 BTU) is perfect for low-simmering delicate foods like chocolate and casseroles. The Center burner (10,000 BTU) is designed specifically for griddling pancakes, fried eggs, and similar dishes—not for pots. The Left Front (17,000 BTU) provides quick, general heating, while the Left Rear (9,500 BTU) is ideal for steady, low simmering. If you need a low heat setting, you can use the Right Rear or Left Rear burners. Together, they offer versatile cooking options. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149664890 to help our team pull up your information. Leo
Won’t recommend
[This review was collected as part of a promotion.] Product was poorly assembled when cleaning it there was metal sticking out and cur open two of my fingers. Haven’t had it for a year and looking at replacing it already will NOT be a Samsung product! I was extremely disappointed 😔
We want you to have a better experience with your range, Gvasquez. Allow us to help you. It is advisable to wear gloves when cleaning the unit. For instructions on cleaning the range, refer to pages 35-39 of the unit's manual for reference: https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150738776, to help our team locate your information when you message us. Have a great day. -John