Hi anonymous, We recognize the feedback you've shared regarding the touch screen responsiveness and your range's installation setup. To help with this, we've included resources below that provide guidance on the control panel and leveling adjustments. Control panel responsiveness: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Installation guide: https://downloadcenter.samsung.com/content/EM/202501/20250109144720479/Install__DG68-01359A-00_EN-MES_210104.pdf We recommend working with a qualified installer to help ensure your range is properly leveled and set up correctly. If you would still like us to look into this further, please contact us through any of the channels listed below using the reference number 1153239635: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Geraldine Samsung Care

Hi Lucho, We appreciate your feedback and understand the experience you've shared regarding the Air Fry feature and the sounds you're hearing from your range. The Air Fry setting uses a different airflow pattern and cooking method than standard baking, though results may vary depending on the food being prepared, rack position, and use of the Air Fry tray. Additionally, the guides below provide more information about the sounds you may notice during operation and how the Air Fry feature is designed to work: Sound Information: https://www.samsung.com/us/support/troubleshoot/TSG10007324/ Air Fry feature: https://www.samsung.com/us/support/answer/ANS10006916/ If additional assistance is needed, we're here to help. Geraldine Samsung Care

Hello Mary, We understand that your experience with the range's display panel can be concerning. We recommend contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hi there, your experience with your range matters to us, and we appreciate you taking the time to share it. Let's help you with this. The link below offers helpful guidance for improving the temperature consistency of your range: https://www.samsung.com/us/support/troubleshoot/TSG10001298/ We'd love the opportunity to connect with you about the metal grate and go over the available options together. Feel free to reach out using any of the contact methods below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152749273 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

Greetings! We understand how frustrating it must be to experience your oven’s display acting unpredictably, especially after just a few months of use. Let us assist you. I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed: https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you need more assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151619711 to help our team pull up your information. Leo